Dealarship problems anyone know how to resolve?

NefariousZ34 · 03-21-2015, 03:42 AM

Quote:

Originally Posted by sofaonasock

Why did you buy the prepaid maintenance?

They told me it covered all oil changes including mobile one full synthetic I don't have a garage or a place to change my oil so it seemed like a good deal until I find out it doesn't cover synthetic. So now I'll just bring my own damn oil and give them the middle they have to change it atleast...

Quote:

Originally Posted by DavidZ370

OH MY, currently in shocked man. The stealership has outdone themselves. definitely do text Andrew however my guess would be to contact a lawyer to atleast return the car or something of that sort. GL keep us updated

Can't contact a lawyer in Alabama specifically states that you have to work through arbitration and guess who pays for the arbitration (buyer) and guess who hires the arbitrator = stealer ship didn't know this until I read it online someone who refused to buy a car because of the clause that states that so they didn't end up in my situation lol this was when I was looking for help of course...

Quote:

Originally Posted by fire165

Okay. I read the whole thing.
Give me a few days to recover now.

Fair Enough sorry but it's really a lot going on didn't know how to sum it up without getting the whole idea of how screwed I really am.

Quote:

Originally Posted by victort

from what i gathered, you seemed to have gotten a good price on a nismo, and you were probably blinded by that. You bought it fully knowing about the curbed rims and illegal tint.

i'm not sure exactly why your car is at the dealership(must have missed it skimming through this novel), but i'm pretty sure you won't be able to lemon it

Shifter rattle they said it was on back order. I waited two weeks they were suppose to call and give me a time frame. I called Wednesday all of a sudden it's in stock and they were installing it? I believe they actually did nothing because it's exactly the same. The original dealership refused a clear coat but said they would pay for a clay bar, buff, polish and wax. That's supposedly what they did you would

if you see the so called job. The original dealer had to pay for them to program the second key I was never given anyway and the local dealership said they would to a great job...

NefariousZ34 · 03-21-2015, 03:56 AM

Here are pictures after they "so called clay barred, buffed, waxed, and polished" Most of those scratches weren't there. Also the wheel repair guy repainted the whole rim the service adviser confirmed it looked great that was in the first week. When I go to pick up my car all of a sudden he tells me oh the paint started coming off your wheel but we didn't pressure wash it

then why tell me the day of, and mention pressure washer?

May be hard to see in these but I have them blown up and sent them to original dealer. How the hell do you make a car worse... They are very noticeable in person and they even warned me as I walked up to my car and I said it wasn't this bad. The circles weren't there the cloudiness or the scratches especially all over the drivers side door.

Of course they denied everything. I also stated non of the spots are cleared up and they said ya we now know it's all in the clear. Pretty much gave me a big middle finger and walked away even accused me of lying saying how "well" they took care of my car and parked it away from others and the detail-er brought all the scratches to his attention first... Come to find out it's not a professional detail-er just a shop rat found out from a reputable professional paint shop that did my si and does warranty paint for auto companies.

Bryan212 · 03-21-2015, 06:26 AM

I almost went through a similar ordeal as you. I drove 6 hours to pick up a g37. I had the salesman do a walk around and said it looked great. He also insisted in letting him do the financing and he would beat my credit union. When I get there the car looks great until you get close to it. It had scratches and chips all over it that had rust showing. I was like hell no I'm not buying this car. He let me test drive a brand new 370z and tried to get me to buy it. I really wanted it but I thought I should get something with a back seat since I have 2 kids. My awesome wife reminded me that I sold my bike to get this car and it could only carry 2 people so it was alright to get a Z. I refused to buy from that dealership and bought my Z a few weeks later. I got 1.99% through my credit union, I never found out what my apr would have been but I bet it wouldn't have been that good.

NismoNY · 03-21-2015, 06:26 AM

Way too long to read but when I recent my had an issue with my 2014 Nismo CPO frpm a dealership that wasn't being compliant I contacted Nissan North America and made a complaint. Funny how it was solved in 5 days. I suggest you do the same.

brancky3 · 03-21-2015, 07:45 AM

Cancel that extended "warranty" ASAP and don't go back to that dealer. Have you considered you have an aftermarket flywheel / clutch attributing to the clutch noise? I know it's highly unlikely with 7700 miles but you never know...

Rusty · 03-21-2015, 07:53 AM

What the he77 I just read?

I would have left when they started with the financial numbers. They played you like a fiddle. CPO's are not what they're cracked up to be. It's just another used car with a sticker on it to jack up the price.

"Quick, grap the net, he's swimin' for the boat. And we didn't even need a hook and bait."

JARblue · 03-21-2015, 08:16 AM

Have you considered crashing the car into the dealer show room? Aim for the GT-R if they have one. Make sure it's enough that insurance will total out the car for you. Claim that the work the dealer did on the car caused something to break and ultimately the accident. It just happened to fail next to the dealership.

MarkGideon · 03-21-2015, 09:53 AM

I read through MOST of it. The CPO checklist is useless at this point unless you have it in your sales contract. Bottom line is that anything they told you that is not in writing and signed is irrelevant now. The only thing enforceable it what is in the contract. Look closely at all the documents you signed. Anything beyond what is contained in the signed documents is just salesman-speak.

Chuck33079 · 03-21-2015, 10:47 AM

Quote:

Originally Posted by MarkGideon

Anything beyond what is contained in the signed documents is just salesman-speak.

This. If it's not on paper, it didn't happen. Sorry to hear about all of that, but you needed to walk out once they started playing games with the numbers.

huudoo · 03-21-2015, 10:36 PM

I read the whole post, sorry for your painful car deal
I would contact the BBB and make a complaint and also with
your local/ state Division of Consumer Affairs ..

just settle in to the Z you have a nice car..
look around for price on the wheel
wheel doctor usually will fix the cheap I paid like 50.00 on my srt6, I got ran out of the road ..

vtec to vvel · 03-21-2015, 11:16 PM

OP, you got taken for a ride, which alot of it you could have avoided.

1. you never EVER trust a used car salesman.
2. you should never rely on verbal confirmations. you should have requested adamantly for pictures on the specifics you were looking for (i.e. pics of rims for any curb rash).
3. never ever give into the sign/drive gimmic. you're basically buying a car in the blind without knowing anything about it.
4. you should have gotten a pre-approval from your bank, which they would give you a draft which is equivalent to a blank check for up to a certain amount your bank approves you for. i did this and used the verbiage "i can buy this car in cash" and that will give you the upper edge when negotiating.
5. get everything that was agreed upon IN WRITING. verbal confirmations, again, means nothing.
6. even if you have multiple inquiries on your credit, if it is done at one time, it shouldn't have taken that big of a hit on your credit.
7. buying a car, new or used, is like playing poker. you never show your cards and in your case, it seems like you really wanted the car, which is fine, but don't let the dealer know that. make them think that you can walk out at anytime and that you could go to another dealer to do business.

i was in the market for a 370Z for a while, and when i was seriously looking, it took me 8 months to find mine. i made many long trips, spent countless hours, walked out of many dealerships after giving them the middle finger, etc., but when I found the right one, it was worth the wait.

DYNAZOR · 03-22-2015, 12:06 AM

I wouldn't just throw in the towel regarding your own lawyer vs. arbitration. I think that arbitration baloney refers to a new car warranty and failure of the mfr./dealer to live up to their responsibilities.
Ask your family, friends, relatives, etc. if they can steer you to a trusted attorney that you can run this situation by. Print out your story that you posted here, and summarize each paragraph with handwritten notes in the margins so the lawyer doesn't have to agonize over each and every paragraph looking for that one magic bullet that might save the day for you. This will help him remember the important stuff after you leave his office after having met with him.

Yes, you might risk losing another $100-200 just to meet with him (FIND OUT JUST HOW MUCH BEFORE YOU AGREE TO MEET WITH HIM), but this might turn out to be the best post-sale money you have spent so far. You might get lucky and he might charge you less or even zero for the first meeting. You might get super lucky and have him instill so much fear in the dealer that he will convince them that the very best thing for them to do is to buy back the car and make you whole again.

As an example, a lawyer may look at things like this: "I have been told at Nissan local dealer of and Chris Myers that it should not have passed the CPO inspection due to the aesthetics not even including the functionality problems with the clutch and rattle." as some failure of the dealer to deliver the product as described. I'm stopping short of suggesting even more severe claim against the dealer because I'm not a lawyer and I don't know the law. But I have had a lawyer in the past scare the you know what out of a dealer into returning my money for something he did not deliver as promised, despite all the legalese this dealer tried to hide behind. So don't let them just bully yiu around . At least put up some sort of a fight.

Limeybastard · 03-22-2015, 12:20 AM

Quote:

Originally Posted by NefariousZ34

Yes you are correct I made a lot of mistakes but it was my first time dealing with a dealer. I thought about walking away and your right I should have. Although the only issue I knew about at that point in time was a little curb rash. Which I checked thoroughly it was just rash.

It wasn't curbed no metal was actually damaged just the paint. So Illegal tint and wheel rash. In my mind I was thinking a couple hundred and I'm good.

I now know the shifter is the problem now I don't believe the local dealer actually replaced the assembly because when I called in all of a sudden they had the part in when I was told they would tell me when it would be available and no longer on back order. It's doing the exact same thing the shifter is shaking back and forth from 4.8k to 6k at no other RPMS does it move. I did read around and other people have had this problem.

I guess on the bright side of this I'm thinking a weighted shift knob or short throw will resolve this and by pass anymore dealership trips for the rattle.

I guess at least this was all brought up the week I bought it so it is on file and I have paperwork if Nissan ever does a recall on clear or paint? Unlikely but Honda did for my Si 06-09s I believe. I've been reading on the forums about other people saying our cars have thin/soft clears on our cars if this is the case I would hope that at some point Nissan would own up to this.

I was sick, tired, had a long drive ahead of me and yes I specifically was getting a Nismo I just shouldn't have bought this Nismo

I guess I should have mentioned I'm that guy that takes his said civic for warranty paint (Which was great) and received it back curbed (metal grinded in about 1/2 inch deep around about 1/4th of the rim) extreme damage on driver side, and of course they have no idea how it happened -.- I'm extremely lucky.

Best car I ever had was my 350z so I figured why wouldn't I go back to a company/cars that I've always liked.

I'm not letting them get away with it or trying not to, I'm calling every day / other day, called Nissan corporate, the original dealership is helping some...

Not walking away from the get go is one thing - I can understand since you travelled that distance and the dealer had you by the proverbial balls for that. But taking it back to them to fix small items, your instinct should have told you otherwise.

But hey, it would be so easy for me to sit here and just critiquie your decisions and so forth wouldnt it? But I wont, as I feel empathy towards you. I hope it works out.

NissanGirl43 · 03-22-2015, 12:30 PM

Man this would put a big rain cloud over the excitement of getting your Z. I feel sorry for what has happened but I first you should have got it in writing via email from the internet salesman the agreed upon $30, 000 OTD price. The window tint and curb rash could have been worked out but as soon as walking in and they jack the price up to $33, 000 I would have walked out. I also would have had my pre approved bank financing in hand . Since you had no written confirmation on agreed price or the pre qualified finance they knew they had you especially since you drove such a long distance.

My husband bought a 2014 dodge ram 1500 in October. By the time we got to look at that truck it was getting dark. It is black too. The next day he found a real deep scratch. Nothing we can do and I am not sure if he would of not gotten it but its a learning point for us to not buy in the dark. The dealership we were at though (third time working with them) are pretty good .

From my search on 370Z in my area I will be traveling outside of state . I can get much more for the same price in my budget going outside of my state. I am researching and getting my ducks in a row before I do so, but I also will be prepared to leave empty handed and just consider the trip a weekend get away with the hubby.

Not sure if you just need to get the clear coat fix for your paint on the car , but my dealership charges $100 for it. Not to bad. I can clearly see the buffed scratches on your car and that sucks big time. I have heard black cars have a tendency to show those marks more easily.

Keep us updated and hopefully it will work out...it probably will take time because they are probably counting on you to give up your fight.

Benibiker · 03-22-2015, 02:42 PM

Quote:

Originally Posted by vtec to vvel

OP, you got taken for a ride, which alot of it you could have avoided.

1. you never EVER trust a used car salesman.
2. you should never rely on verbal confirmations. you should have requested adamantly for pictures on the specifics you were looking for (i.e. pics of rims for any curb rash).
3. never ever give into the sign/drive gimmic. you're basically buying a car in the blind without knowing anything about it.
4. you should have gotten a pre-approval from your bank, which they would give you a draft which is equivalent to a blank check for up to a certain amount your bank approves you for. i did this and used the verbiage "i can buy this car in cash" and that will give you the upper edge when negotiating.
5. get everything that was agreed upon IN WRITING. verbal confirmations, again, means nothing.
6. even if you have multiple inquiries on your credit, if it is done at one time, it shouldn't have taken that big of a hit on your credit.
7. buying a car, new or used, is like playing poker. you never show your cards and in your case, it seems like you really wanted the car, which is fine, but don't let the dealer know that. make them think that you can walk out at anytime and that you could go to another dealer to do business.

i was in the market for a 370Z for a while, and when i was seriously looking, it took me 8 months to find mine. i made many long trips, spent countless hours, walked out of many dealerships after giving them the middle finger, etc., but when I found the right one, it was worth the wait.

Even in this day and age a lot of dealerships earn the stealership name. Sucks for sure. Hope you get it all sorted out.

03-21-2015, 07:45 AM	#20 (permalink)
brancky3 Track Member Join Date: Jun 2014 Location: Greer, SC Age: 37 Posts: 754 Drives: 14 370Z Gun Metallic Rep Power: 16	Cancel that extended "warranty" ASAP and don't go back to that dealer. Have you considered you have an aftermarket flywheel / clutch attributing to the clutch noise? I know it's highly unlikely with 7700 miles but you never know... Streetlife likes this. __________________ 2014 Nissan 370z Gun Metallic 6-spd Test Pipes \| Nismo CBE \| Stillen Gen3 \| Swift springs \| Advanation Sway Bars \| RJM Clutch \| GTR DBA Premium Wheels

03-21-2015, 07:53 AM	#21 (permalink)
Rusty Ronin Samurai - Assassin Join Date: Dec 2011 Location: Fayettenam,Pennsyltucky Age: 68 Posts: 35,219 Drives: 2011 Nismo GM 6M Rep Power: 2684438	What the he77 I just read? I would have left when they started with the financial numbers. They played you like a fiddle. CPO's are not what they're cracked up to be. It's just another used car with a sticker on it to jack up the price. "Quick, grap the net, he's swimin' for the boat. And we didn't even need a hook and bait." GaleForce and Felix 808 like this. __________________ 浪人 - 殺し屋 "The Difficult Anytime, The Impossible By Appointment Only" http://www.the370z.com/members-370z-...o-journal.html Last edited by Rusty; 03-21-2015 at 08:04 AM.

03-21-2015, 08:16 AM	#22 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 43 Posts: 36,450 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684440	Have you considered crashing the car into the dealer show room? Aim for the GT-R if they have one. Make sure it's enough that insurance will total out the car for you. Claim that the work the dealer did on the car caused something to break and ultimately the accident. It just happened to fail next to the dealership. God-Speed and DavidZ370 like this. __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

03-21-2015, 09:53 AM	#23 (permalink)
MarkGideon Base Member Join Date: May 2012 Location: USA, SC Posts: 213 Drives: 2012 370Z Base Rep Power: 13	I read through MOST of it. The CPO checklist is useless at this point unless you have it in your sales contract. Bottom line is that anything they told you that is not in writing and signed is irrelevant now. The only thing enforceable it what is in the contract. Look closely at all the documents you signed. Anything beyond what is contained in the signed documents is just salesman-speak. Streetlife, Chuck33079 and falicfr like this. __________________ 2012 370Z Base Gun Metallic--2015 Altima 2.5SV Gun Metallic--2020 Chevy Silverado RST--1965 Chevy C10 Stepside Shortbed

03-21-2015, 11:16 PM	#26 (permalink)
vtec to vvel A True Z Fanatic Join Date: Feb 2015 Location: 813 Posts: 3,915 Drives: 13 Z Rep Power: 502909	OP, you got taken for a ride, which alot of it you could have avoided. 1. you never EVER trust a used car salesman. 2. you should never rely on verbal confirmations. you should have requested adamantly for pictures on the specifics you were looking for (i.e. pics of rims for any curb rash). 3. never ever give into the sign/drive gimmic. you're basically buying a car in the blind without knowing anything about it. 4. you should have gotten a pre-approval from your bank, which they would give you a draft which is equivalent to a blank check for up to a certain amount your bank approves you for. i did this and used the verbiage "i can buy this car in cash" and that will give you the upper edge when negotiating. 5. get everything that was agreed upon IN WRITING. verbal confirmations, again, means nothing. 6. even if you have multiple inquiries on your credit, if it is done at one time, it shouldn't have taken that big of a hit on your credit. 7. buying a car, new or used, is like playing poker. you never show your cards and in your case, it seems like you really wanted the car, which is fine, but don't let the dealer know that. make them think that you can walk out at anytime and that you could go to another dealer to do business. i was in the market for a 370Z for a while, and when i was seriously looking, it took me 8 months to find mine. i made many long trips, spent countless hours, walked out of many dealerships after giving them the middle finger, etc., but when I found the right one, it was worth the wait. Trips and Drakonis GTR like this. Last edited by vtec to vvel; 03-21-2015 at 11:19 PM.

03-21-2015, 03:56 AM	#17 (permalink)
NefariousZ34 Base Member Join Date: Mar 2015 Location: FWB, FL Posts: 230 Drives: 15 MB Nismo Z MT Rep Power: 10	Here are pictures after they "so called clay barred, buffed, waxed, and polished" Most of those scratches weren't there. Also the wheel repair guy repainted the whole rim the service adviser confirmed it looked great that was in the first week. When I go to pick up my car all of a sudden he tells me oh the paint started coming off your wheel but we didn't pressure wash it then why tell me the day of, and mention pressure washer? May be hard to see in these but I have them blown up and sent them to original dealer. How the hell do you make a car worse... They are very noticeable in person and they even warned me as I walked up to my car and I said it wasn't this bad. The circles weren't there the cloudiness or the scratches especially all over the drivers side door. Of course they denied everything. I also stated non of the spots are cleared up and they said ya we now know it's all in the clear. Pretty much gave me a big middle finger and walked away even accused me of lying saying how "well" they took care of my car and parked it away from others and the detail-er brought all the scratches to his attention first... Come to find out it's not a professional detail-er just a shop rat found out from a reputable professional paint shop that did my si and does warranty paint for auto companies.

03-21-2015, 06:26 AM	#18 (permalink)
Bryan212 Base Member Join Date: Jun 2012 Location: Cape Girardeau, MO Posts: 68 Drives: 10 370z spt,tour,nav Rep Power: 13	I almost went through a similar ordeal as you. I drove 6 hours to pick up a g37. I had the salesman do a walk around and said it looked great. He also insisted in letting him do the financing and he would beat my credit union. When I get there the car looks great until you get close to it. It had scratches and chips all over it that had rust showing. I was like hell no I'm not buying this car. He let me test drive a brand new 370z and tried to get me to buy it. I really wanted it but I thought I should get something with a back seat since I have 2 kids. My awesome wife reminded me that I sold my bike to get this car and it could only carry 2 people so it was alright to get a Z. I refused to buy from that dealership and bought my Z a few weeks later. I got 1.99% through my credit union, I never found out what my apr would have been but I bet it wouldn't have been that good.

03-21-2015, 06:26 AM	#19 (permalink)
NismoNY Base Member Join Date: Feb 2015 Location: NYC Posts: 112 Drives: 2014 Nismo Rep Power: 10	Way too long to read but when I recent my had an issue with my 2014 Nismo CPO frpm a dealership that wasn't being compliant I contacted Nissan North America and made a complaint. Funny how it was solved in 5 days. I suggest you do the same.

03-21-2015, 10:36 PM	#25 (permalink)
huudoo Base Member Join Date: Jan 2015 Location: TN Posts: 12 Drives: 09 370z Rep Power: 10	I read the whole post, sorry for your painful car deal I would contact the BBB and make a complaint and also with your local/ state Division of Consumer Affairs .. just settle in to the Z you have a nice car.. look around for price on the wheel wheel doctor usually will fix the cheap I paid like 50.00 on my srt6, I got ran out of the road ..

03-22-2015, 12:06 AM	#27 (permalink)
DYNAZOR Base Member Join Date: Feb 2012 Location: North Carolina Posts: 152 Drives: '15 370Z Solid Red Rep Power: 13	I wouldn't just throw in the towel regarding your own lawyer vs. arbitration. I think that arbitration baloney refers to a new car warranty and failure of the mfr./dealer to live up to their responsibilities. Ask your family, friends, relatives, etc. if they can steer you to a trusted attorney that you can run this situation by. Print out your story that you posted here, and summarize each paragraph with handwritten notes in the margins so the lawyer doesn't have to agonize over each and every paragraph looking for that one magic bullet that might save the day for you. This will help him remember the important stuff after you leave his office after having met with him. Yes, you might risk losing another $100-200 just to meet with him (FIND OUT JUST HOW MUCH BEFORE YOU AGREE TO MEET WITH HIM), but this might turn out to be the best post-sale money you have spent so far. You might get lucky and he might charge you less or even zero for the first meeting. You might get super lucky and have him instill so much fear in the dealer that he will convince them that the very best thing for them to do is to buy back the car and make you whole again. As an example, a lawyer may look at things like this: "I have been told at Nissan local dealer of and Chris Myers that it should not have passed the CPO inspection due to the aesthetics not even including the functionality problems with the clutch and rattle." as some failure of the dealer to deliver the product as described. I'm stopping short of suggesting even more severe claim against the dealer because I'm not a lawyer and I don't know the law. But I have had a lawyer in the past scare the you know what out of a dealer into returning my money for something he did not deliver as promised, despite all the legalese this dealer tried to hide behind. So don't let them just bully yiu around . At least put up some sort of a fight.

03-22-2015, 12:30 PM	#29 (permalink)
NissanGirl43 Base Member Join Date: Feb 2015 Location: East Coast, NC Posts: 12 Drives: 40th anniversary Rep Power: 10	Man this would put a big rain cloud over the excitement of getting your Z. I feel sorry for what has happened but I first you should have got it in writing via email from the internet salesman the agreed upon $30, 000 OTD price. The window tint and curb rash could have been worked out but as soon as walking in and they jack the price up to $33, 000 I would have walked out. I also would have had my pre approved bank financing in hand . Since you had no written confirmation on agreed price or the pre qualified finance they knew they had you especially since you drove such a long distance. My husband bought a 2014 dodge ram 1500 in October. By the time we got to look at that truck it was getting dark. It is black too. The next day he found a real deep scratch. Nothing we can do and I am not sure if he would of not gotten it but its a learning point for us to not buy in the dark. The dealership we were at though (third time working with them) are pretty good . From my search on 370Z in my area I will be traveling outside of state . I can get much more for the same price in my budget going outside of my state. I am researching and getting my ducks in a row before I do so, but I also will be prepared to leave empty handed and just consider the trip a weekend get away with the hubby. Not sure if you just need to get the clear coat fix for your paint on the car , but my dealership charges $100 for it. Not to bad. I can clearly see the buffed scratches on your car and that sucks big time. I have heard black cars have a tendency to show those marks more easily. Keep us updated and hopefully it will work out...it probably will take time because they are probably counting on you to give up your fight. Last edited by NissanGirl43; 03-22-2015 at 12:34 PM.

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