Originally Posted by Zoren 370 (Post 3089236)

Better file a dispute from paypal before the 30 day window expires.

Originally Posted by 4TthAnnyZ (Post 3089594)

Thats the plan, I'll give him another week (benefit of the doubt).

Anyone here that knows him, might be wise to give him a heads up that he's got some unhappy customers looking for even the slightest amount of communication...

Originally Posted by DEpointfive0 (Post 3089598)

I don't KNOW him. My shop knows Ken. BUT I did link Ken to this post on FB

And I do have Shine parts on my car without any problems with fitment or anything. I personally think they're really backed up, but you guys do what you gotta do

Originally Posted by Amj2020 (Post 3088187)

I am really not one for airing grievances publicly but I was hoping and praying that not only would I get some advice on my story, but perhaps someone here can help and does business with or knows this company.

Sometime in August I ordered Amuse parts (rear bumper, skirts, and wing) from Shine Auto Project and had corresponded with Ken. I paid in full via paypal.

on 10/23/14 I received those parts and the box was busted open (a lot like my fuji front bumper I just had to refuse) and the parts were visibly damaged with chunks of material torn from the parts. I had my nanny take pictures and refuse delivery. After texting me the pictures and she described the parts I decided to refuse and work from there. I immediately called Ken, he was super helpful and told me not to worry I Did the right thing refusing delivery and he would work on getting me new parts made up. I was completely honest, and told him I never saw the box in person but I saw pictures (which I sent him) and told my nanny to refuse the package as she was home while I was at work.
I heard from Ken again on 11/19/14 and he said via email that my parts were just about done, and lookout for shipping information...
Im still waiting...
I sent Ken four emails since then and have received no reply from him at all. I also have called Shine at their phone number every day for a week. It is either busy, or rings until it stops, no one ever picks up. I have been patient to this point, but im beginning to get aggravated.
If I communicated like this with my clientele I would be out of business.

Does anyone know Ken, or have any insight or assistance they can provide? Im on the east coast...ill mail you a six pack:)

Originally Posted by Zerocool (Post 3089239)

well damn... that doesn't appear to be good considering I was interested in the amuse kit they sell

Originally Posted by cooltoy (Post 3089651)

I would not be nervous. They have been around for ever, they are not a fly by night operation. One just never knows what is going on in a persons life (illness, family death, etc..).

Originally Posted by 4TthAnnyZ (Post 3089607)

Backed up or not, it would be proper business practice to answer calls and/or respond to emails from people that have paid him a lot of money for his products, even if it is just to tell us that he's backed up.

If this business is just something he is doing on the side and he is occupied with life in general, then he should probably delegate someone to handle customer relations.