New NISMO owner and disappointed in Nissan overall

vividracing · 07-11-2011, 04:53 PM

Quote:

Originally Posted by wind.zero

da Mayor
Yes, I opened a case as requested by the dealership Service Manager. The agent called me and said she had to get the repair approved through the Nissan Corporate Office. I am still waiting on Nissan to make a decision.

ChrisSlicks
I had not thought about the paint matching better. I like that aspect.

sboden
I would agree on how Nissan responds but so far everyone involved has passed the ball. The salesperson passed to the Service Manager, who passed to Nissan Customer Service, who passed to the Nissan Corporate Office. I guess I do not have the patience for the delays on a new car that has an obvious defective paint process on the plastic parts.

Thanks for the replies.

Unfortunately, this is the way it is with most corporations. Each level of employee only has so much power. I know it's frustrating, but try not to let it sour the experience of owning a NISMO Z. Like someone said above... At least your paint will match better!

wind.zero · 07-12-2011, 01:28 PM

^^^
I am working on staying positive about the experience in general.

After a week of waiting on Nissan CA, they punted back to the dealer. The agent said this was a warranty repair and to contact the dealer. She was not sure why I was told to call Nissan since the car was practically new.

So after a month of being told to contact someone else, I am back to where I started. It took the dealer several days to reply, but I have an appointment in 2 weeks to have the NISMO kit repainted.

I understand that the dealer was probably just trying to CYA on the warranty repair on paint.

Synack · 07-12-2011, 01:56 PM

You just got unlucky man. Nissan is generally not like this at all.

vividracing · 07-12-2011, 02:31 PM

Man that is pretty lame. At least you're getting the car sorted out. After a few thousand miles of enjoying it, you'll forget all about this

torpedo2k · 07-12-2011, 02:32 PM

Mine isnt like this and it matches really well. New paint is in your future...

Good luck!

MarkeZ · 07-14-2011, 02:27 AM

wind.zero I see you're from Plano, TX. Which Nissan body shop did you take your car to? I hope you're not taking it to Trophy in Mesquite. That is where my car is right now getting the rear bumper repaired after a small fender bender. I have nothing but bad experience from them regarding their quality of work. I just want to give you a heads up to avoid any more headaches.

wind.zero · 08-28-2011, 01:29 PM

EPIC FAILURE

So I finally get my car back from the Nissan dealer after having the NISMO kit repainted under warranty because of the peeling. I actually did not think the paint FUBAR could be worse but it is.

One
After having the car back 2 weeks, the front and rear bumpers are already peeling again where the seams meet the other body work. I do not know if this is a design flaw or piss poor painting. Either way, a new car with factory paint or a body shop respray should not be peeling.

Two
The color match is not even close. At some angles in the day light it kind of matches ok. But in the shade or at other angles it is obvious it does not match. It is almost as if the pearl is way off. I know the paint is 3 stage but it should not be impossible to match it.

But in a garage, in the shade, or at night, the color match is not even close. The match is so bad strangers at the gas station ask me when I wrecked the car. The NISMO kit is now a bright Elmer's glue white color and the rest of the car is Nissan Pearl White.

Three
Two other Nissan dealers refused to warranty the paint, but then again I do not blame them. They referred me back to the original dealer who painted the repair. To be honest I never plan on going back to the dealer for anything. The other dealers did however say it looks bad because there was no blending done. The dealer just painted the bumpers and skirts. I do not think the hatch spoiler was repainted.

Four
So I drive the 45 miles back to the dealer yesterday and another "manager" is supposed to look at it Monday and do something to fix my car.

I know PW is one of the harder colors to match, but this is a bunch of crap. So much for having a car that was one color and not peeling.

Kingbaby · 08-28-2011, 01:40 PM

tough start with the car...

good luck...

fuct · 08-28-2011, 02:50 PM

ya no peeling just crappy paint match here

roplusbee · 08-29-2011, 07:35 AM

Sorry to hear that dude. Guess I have been lucky so far. Then again, RED is not that difficult to come by these days...........

XxBLiNdxX · 09-04-2011, 07:34 PM

I had the same exact problem but got flack from the general manager and was blaming it on me. They repainted at a shop but put the wrong decals back on and off center. They also had to replace my entire engine and now i have other electrical issues. How to a open up a complaint?

doda74 · 09-05-2011, 05:19 AM

Quote:

Originally Posted by fuct

ya no peeling just crappy paint match here

Got somewhat crappy paint matching here too but not that bad. But there is a little wrinkling where the rear bumper meets the passenger side fender. No peeling yet, so will just leave it alone.

zinistr · 09-05-2011, 08:39 AM

Guys,

Expecting local dealers to fix a quality issue (especially if you didn't buy the car from that particular dealer) can be tough IF you haven't opened a case with Nissan.

Steps to getting quality issues resolved:

1) call 1-800-NISSAN-1, option 7 then option 3.

2) tell the customer service person you wish to "open a quality-issue case" on your Z.

3) Objectively (keep the emotion out) tell them your concerns and carefully detail what you've been through thus far to try and fix the issue. They will ask what you want from Nissan that would satisfy your situation - be realistic and specific.

4) GET YOUR CASE ID. Sometimes they'll state that you need to make an appointment first...be firm and get the case ID and set the appointment next.

5) Set the appointment with a dealer. They need to be made aware that there is a case open with Nissan. GIVE them the case number and get the appointment set.

6) A customer service person will set follow-up dates with you to check on progress. The dealer will detail everything they note on your car and send photos, etc. back to Nissan.

7) Work with them for remedy.

Also - on a side note, if you happen to be part of a local Nissan/Datsun Z car club (like those at zcca.org), join the club and get their members to contact the dealer on your behalf (peer pressure helps the dealer understand this needs solved).

This isn't that hard, I had to go through this exact process myself for a factory wheel-finish issue and Nissan's refinishing my wheels.

Good luck!

milo · 09-05-2011, 11:33 AM

Sucks about your paint issues, hopefully Nissan will resolve it. I wonder how many PW Nismo have this unmatched or peeling paint issues?

wind.zero · 09-21-2011, 03:17 PM

It took some pissing, moaning, and complaining but I have an amicable resolution. This experience leaves me with some reservations about certain dealerships and their practices, but Nissan has redeemed itself. It took some foot work, but in the end Nissan is going to take care of me.

A Nissan Technical Specialist met me the dealer who sold me the car and performed the repair. He took about 45 minutes to evaluate my paint issues. He concluded that I need a new NISMO front bumper, rear bumper, and both side skirts. He used some equipment to make his determination along with listening to my entire ordeal. He took the time to answer all of my questions and explain what had probably happened with the paint

I felt like I have fought and won a hard battle. I just hope the respray of the new kit comes out matching better. The Technical Specialist explained in great detail the process and why it was difficult to match the Pearl White. At least I should have longevity even if it does not match perfectly.

The icing on the cake is I get to pick the authorized dealer to complete the repair. I just need to do a little research to find the best facility in my area. I learned a lot about paint during this meeting.

To those who assisted me with this issue, I really appreciate the help!

07-12-2011, 01:56 PM	#18 (permalink)
Synack A True Z Fanatic Join Date: Apr 2011 Location: Houston Age: 36 Posts: 1,012 Drives: Sideways Rep Power: 16	You just got unlucky man. Nissan is generally not like this at all. __________________ NO LONGER OWNS A 370 Turbo FR-S

07-12-2011, 02:31 PM	#19 (permalink)
vividracing The370Z.com Sponsor Join Date: Jun 2009 Location: Gilbert, AZ Age: 38 Posts: 7,306 Drives: 350Z,370Z,GTR Rep Power: 39	Man that is pretty lame. At least you're getting the car sorted out. After a few thousand miles of enjoying it, you'll forget all about this __________________ Rocky @ Vivid ♦ 480.966.3040 x236 ♦ Rocky@vividracing.com Email, PM, or call me directly for aggressive The370Z.com member pricing!!!

08-29-2011, 07:35 AM	#25 (permalink)
roplusbee A True Z Fanatic Join Date: Dec 2009 Location: Killeen, TX Posts: 2,360 Drives: 2007 350Z NISMO Rep Power: 22	Sorry to hear that dude. Guess I have been lucky so far. Then again, RED is not that difficult to come by these days........... __________________ 2007 350Z NISMO #0618: Zerolift \| UPREV \| F.I. \| Greddy \| Competition Clutch \| Injector Dynamics \| Aeromotive \| Pioneer \| JL

09-05-2011, 08:39 AM	#28 (permalink)
zinistr Premium Member Join Date: Jul 2009 Location: Chardon, Ohio Posts: 127 Drives: 2009 Nismo - Silver Rep Power: 16	Guys, Expecting local dealers to fix a quality issue (especially if you didn't buy the car from that particular dealer) can be tough IF you haven't opened a case with Nissan. Steps to getting quality issues resolved: 1) call 1-800-NISSAN-1, option 7 then option 3. 2) tell the customer service person you wish to "open a quality-issue case" on your Z. 3) Objectively (keep the emotion out) tell them your concerns and carefully detail what you've been through thus far to try and fix the issue. They will ask what you want from Nissan that would satisfy your situation - be realistic and specific. 4) GET YOUR CASE ID. Sometimes they'll state that you need to make an appointment first...be firm and get the case ID and set the appointment next. 5) Set the appointment with a dealer. They need to be made aware that there is a case open with Nissan. GIVE them the case number and get the appointment set. 6) A customer service person will set follow-up dates with you to check on progress. The dealer will detail everything they note on your car and send photos, etc. back to Nissan. 7) Work with them for remedy. Also - on a side note, if you happen to be part of a local Nissan/Datsun Z car club (like those at zcca.org), join the club and get their members to contact the dealer on your behalf (peer pressure helps the dealer understand this needs solved). This isn't that hard, I had to go through this exact process myself for a factory wheel-finish issue and Nissan's refinishing my wheels. Good luck! __________________ 1970 Datsun 240z (HLS #201) & '71 240z "Zuns Z" 1991 300zx TT 'ZINISTR' & '93 300zx Vert TT "MASTR" 1994 300zx Vert 'BREEZZY' & 1995 300zx Z32 Coupe 2009 NISMO Edition 370Z, Silver #196

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07-12-2011, 01:28 PM	#17 (permalink)
wind.zero Enthusiast Member Join Date: Apr 2011 Location: The 49th State Posts: 296 Drives: NISMOSIS Rep Power: 14	^^^ I am working on staying positive about the experience in general. After a week of waiting on Nissan CA, they punted back to the dealer. The agent said this was a warranty repair and to contact the dealer. She was not sure why I was told to call Nissan since the car was practically new. So after a month of being told to contact someone else, I am back to where I started. It took the dealer several days to reply, but I have an appointment in 2 weeks to have the NISMO kit repainted. I understand that the dealer was probably just trying to CYA on the warranty repair on paint.

07-12-2011, 02:32 PM	#20 (permalink)
torpedo2k Enthusiast Member Join Date: Dec 2010 Location: Atlanta, Ga Posts: 396 Drives: 370 NISMO Rep Power: 14	Mine isnt like this and it matches really well. New paint is in your future... Good luck!

07-14-2011, 02:27 AM	#21 (permalink)
MarkeZ Base Member Join Date: Nov 2009 Location: Allen, TX Posts: 135 Drives: 09 Nissan 370z Black Rep Power: 16	wind.zero I see you're from Plano, TX. Which Nissan body shop did you take your car to? I hope you're not taking it to Trophy in Mesquite. That is where my car is right now getting the rear bumper repaired after a small fender bender. I have nothing but bad experience from them regarding their quality of work. I just want to give you a heads up to avoid any more headaches.

08-28-2011, 01:29 PM	#22 (permalink)
wind.zero Enthusiast Member Join Date: Apr 2011 Location: The 49th State Posts: 296 Drives: NISMOSIS Rep Power: 14	EPIC FAILURE So I finally get my car back from the Nissan dealer after having the NISMO kit repainted under warranty because of the peeling. I actually did not think the paint FUBAR could be worse but it is. One After having the car back 2 weeks, the front and rear bumpers are already peeling again where the seams meet the other body work. I do not know if this is a design flaw or piss poor painting. Either way, a new car with factory paint or a body shop respray should not be peeling. Two The color match is not even close. At some angles in the day light it kind of matches ok. But in the shade or at other angles it is obvious it does not match. It is almost as if the pearl is way off. I know the paint is 3 stage but it should not be impossible to match it. But in a garage, in the shade, or at night, the color match is not even close. The match is so bad strangers at the gas station ask me when I wrecked the car. The NISMO kit is now a bright Elmer's glue white color and the rest of the car is Nissan Pearl White. Three Two other Nissan dealers refused to warranty the paint, but then again I do not blame them. They referred me back to the original dealer who painted the repair. To be honest I never plan on going back to the dealer for anything. The other dealers did however say it looks bad because there was no blending done. The dealer just painted the bumpers and skirts. I do not think the hatch spoiler was repainted. Four So I drive the 45 miles back to the dealer yesterday and another "manager" is supposed to look at it Monday and do something to fix my car. I know PW is one of the harder colors to match, but this is a bunch of crap. So much for having a car that was one color and not peeling.

08-28-2011, 02:50 PM	#24 (permalink)
fuct A True Z Fanatic Join Date: May 2009 Location: Sugar Land Posts: 3,692 Drives: 97' Ranger :) Rep Power: 24	ya no peeling just crappy paint match here

09-04-2011, 07:34 PM	#26 (permalink)
XxBLiNdxX Base Member Join Date: Mar 2011 Location: Ventura, CA Posts: 25 Drives: 09 370Z Nismo PG #75 Rep Power: 14	I had the same exact problem but got flack from the general manager and was blaming it on me. They repainted at a shop but put the wrong decals back on and off center. They also had to replace my entire engine and now i have other electrical issues. How to a open up a complaint?

09-05-2011, 11:33 AM	#29 (permalink)
milo Base Member Join Date: Aug 2010 Location: ATX Posts: 38 Drives: Z Rep Power: 15	Sucks about your paint issues, hopefully Nissan will resolve it. I wonder how many PW Nismo have this unmatched or peeling paint issues?

09-21-2011, 03:17 PM	#30 (permalink)
wind.zero Enthusiast Member Join Date: Apr 2011 Location: The 49th State Posts: 296 Drives: NISMOSIS Rep Power: 14	It took some pissing, moaning, and complaining but I have an amicable resolution. This experience leaves me with some reservations about certain dealerships and their practices, but Nissan has redeemed itself. It took some foot work, but in the end Nissan is going to take care of me. A Nissan Technical Specialist met me the dealer who sold me the car and performed the repair. He took about 45 minutes to evaluate my paint issues. He concluded that I need a new NISMO front bumper, rear bumper, and both side skirts. He used some equipment to make his determination along with listening to my entire ordeal. He took the time to answer all of my questions and explain what had probably happened with the paint I felt like I have fought and won a hard battle. I just hope the respray of the new kit comes out matching better. The Technical Specialist explained in great detail the process and why it was difficult to match the Pearl White. At least I should have longevity even if it does not match perfectly. The icing on the cake is I get to pick the authorized dealer to complete the repair. I just need to do a little research to find the best facility in my area. I learned a lot about paint during this meeting. To those who assisted me with this issue, I really appreciate the help!