Finally after 4 months of waiting

ryang · 03-30-2012, 12:41 AM

Pick up my new 2012 GM AT Sports today. Thought this would be one of the happiest day of my life to have the car I always wanted, but the dealer kind of screw it up for me.

I order the car in November after they couldn't find the exact option and color I wanted. We have agree on a price that is right at about invoice before tax and fees. They call me in Jan and told me there is a delay, we try to work on a deal on another car that is at a different dealership but didn't work out. I said let's keep the order and I would wait. He thank me for staying with him and I'd he would add a 3 year maintenance plan at no charge.

Got a call today and said the car is here. Thinking this would be easy to go sign, pay and drive, I was wrong. There is a new manager at the dealership, the old manager still work for the same company but at a different location now. The new guy refuse to honor the price.

They first tried to trick me to sign the paper by not including the 1k deposit I already paid when order in November. When I caught that, they tried to say the deposit is on top of the agreed price. When that didn't work he Keep saying noway they would sell me this car at that price. The car is also missing the truck mat and the splash guards which should have been included with the order. We went back and forth for awhile about the missing accessories and the agreed maintenance plan. I was quite frustrated and told him I already negotiated 5 months ago and didn't except to do it again. I told him if it not going to be the agree upon amount with all the accessiories and the maintenance plan, refund my deposit I would go somewhere else to buy a car. He said he need to speak with the dealership owner and walked out.

Took about 20min and the finance manger came in and said they would honor the price. The general manger didn't even have the courtesy to come back to tell me the result himself. Finish up the paperwork and finally out of the dealership after 3 hours.

This is the worst experience I had picking up a car after agreeing on a price. I probably should have walked out earlier, not sure I would be able to trust this dealership again.

I am hoping the Z is worth it. I think I will feel better when I see the beautiful new car on my driveway tomorrow morning. I do have to admit I have a little grin on my face driving it back from the dealership even with what I just went through.

Niche79 · 03-30-2012, 04:35 AM

I woulda drove off with the big finger and go rate his dealership and explain your experience. Its always best to warn future buyers of how they do business. Yuck, well take some pics soon and enjoy the ride. Id suggest doing all your maint or any oil changes at another dealer before Id ever step foot in that place again. Enjoy!

Pauly · 03-30-2012, 05:58 AM

right on, dont give them your business anymore man

ryang · 03-30-2012, 01:40 PM

Took a quick drive this morning, really love this car. Still wish what had happened didn't happen, but the enjoyment probably would eventually outweighs the experience.

The next closest dealer is about 40 miles away, not sure about my options for services. Hopefully it would be different.

Here is a pic of the new ride.

Nismo89 · 03-30-2012, 03:47 PM

beautiful car man. sorry to hear about the experience i wouldnt do business with them anymore if i were you, glad to hear you love the ride tho!

big ups to a fellow gun metallic ! !!

TerribleONE · 03-30-2012, 03:50 PM

car looks good! put that bad experience behind you and dont ever give them any of your business again... The automotive industry (aftermarket, and apparantly OEM too) dont even know the word "customer service"

ryang · 03-31-2012, 06:56 PM

Thanks everyone for the feedback. Got to drive it for a longer trip today, so much fun even without going over 4k rpm. Can't wait for the break-in period to be over.

Took a couple more pictures, also tried to make sure my golf cart and bag fit in the trunk!

03-30-2012, 12:41 AM	#1 (permalink)
ryang Base Member Join Date: May 2011 Location: moon Posts: 49 Drives: 2012 370z GM AT Rep Power: 14	Finally after 4 months of waiting but... Pick up my new 2012 GM AT Sports today. Thought this would be one of the happiest day of my life to have the car I always wanted, but the dealer kind of screw it up for me. I order the car in November after they couldn't find the exact option and color I wanted. We have agree on a price that is right at about invoice before tax and fees. They call me in Jan and told me there is a delay, we try to work on a deal on another car that is at a different dealership but didn't work out. I said let's keep the order and I would wait. He thank me for staying with him and I'd he would add a 3 year maintenance plan at no charge. Got a call today and said the car is here. Thinking this would be easy to go sign, pay and drive, I was wrong. There is a new manager at the dealership, the old manager still work for the same company but at a different location now. The new guy refuse to honor the price. They first tried to trick me to sign the paper by not including the 1k deposit I already paid when order in November. When I caught that, they tried to say the deposit is on top of the agreed price. When that didn't work he Keep saying noway they would sell me this car at that price. The car is also missing the truck mat and the splash guards which should have been included with the order. We went back and forth for awhile about the missing accessories and the agreed maintenance plan. I was quite frustrated and told him I already negotiated 5 months ago and didn't except to do it again. I told him if it not going to be the agree upon amount with all the accessiories and the maintenance plan, refund my deposit I would go somewhere else to buy a car. He said he need to speak with the dealership owner and walked out. Took about 20min and the finance manger came in and said they would honor the price. The general manger didn't even have the courtesy to come back to tell me the result himself. Finish up the paperwork and finally out of the dealership after 3 hours. This is the worst experience I had picking up a car after agreeing on a price. I probably should have walked out earlier, not sure I would be able to trust this dealership again. I am hoping the Z is worth it. I think I will feel better when I see the beautiful new car on my driveway tomorrow morning. I do have to admit I have a little grin on my face driving it back from the dealership even with what I just went through. Last edited by ryang; 03-30-2012 at 12:48 AM.

03-30-2012, 05:58 AM	#3 (permalink)
Pauly Track Member Join Date: Feb 2012 Location: Lafayette, La Posts: 645 Drives: and parks Rep Power: 14	right on, dont give them your business anymore man __________________ Gun Metallic 2012 370 Z 7AT

03-30-2012, 03:47 PM	#5 (permalink)
Nismo89 A True Z Fanatic Join Date: Mar 2011 Location: Colora, MD Age: 35 Posts: 15,831 Drives: daily Zen and woosah Rep Power: 37386	beautiful car man. sorry to hear about the experience i wouldnt do business with them anymore if i were you, glad to hear you love the ride tho! big ups to a fellow gun metallic ! !! __________________ Why yes.. Mike Rowe of Dirty Jobs, The Ford Commericals,Deadliest Catch.. is my cousin. Facebook i outta back hand you with my right hand! and call you b*tch!..... and im Left handed!

03-30-2012, 03:50 PM	#6 (permalink)
TerribleONE A True Z Fanatic Join Date: Jan 2009 Location: Socal Posts: 10,203 Drives: WOT Rep Power: 5850	car looks good! put that bad experience behind you and dont ever give them any of your business again... The automotive industry (aftermarket, and apparantly OEM too) dont even know the word "customer service" __________________ 638WHP 541WTQ @ 13.5PSI Build thread

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03-30-2012, 04:35 AM	#2 (permalink)
Niche79 Track Member Join Date: Jan 2010 Location: Kissimmee, FL Posts: 900 Drives: '09 SR Tour/Sprt/Nav Rep Power: 36	I woulda drove off with the big finger and go rate his dealership and explain your experience. Its always best to warn future buyers of how they do business. Yuck, well take some pics soon and enjoy the ride. Id suggest doing all your maint or any oil changes at another dealer before Id ever step foot in that place again. Enjoy!