Project Z

Mr&Mrs · 03-18-2013, 07:56 PM

Sweet its a cheap easy mod and looks way better than black. What about your rear bumper. What did you decide?

Quote:

Originally Posted by GaleForce

Brutal. Companies need better customer service.

On a side note, thanks again for the paint idea (tail light pieces). I decided to go this route too.

GaleForce · 03-18-2013, 08:25 PM

I'm going against the grain. Option #1. I think it will "blend" in more. Hopefully it looks good.

Quote:

Originally Posted by Mr&Mrs

Sweet its a cheap easy mod and looks way better than black. What about your rear bumper. What did you decide?

omm370z · 03-19-2013, 05:42 PM

Quote:

Originally Posted by Mr&Mrs

Nope they just keep telling me the container has not cleared customs. Which I think is bogus. I think either Zele is behind on orders, BP did not have 3 sets coming and just ordered it when I paid, or something is really f'ed up that they will not tell me.

Too bad I have another part on order with them already that had a 3-4 month ETA because once I get that they will be hard pressed to get any more of my money. Weekly updates would be great but the only time I hear from them is if I contact them myself.

I know JDM parts take time that isn’t the problem, the problem is no communication. Plus one of the times I was told the crew was working all weekend and I would have an update Monday.....nothing. If the container is held up why even tell me that???

Anyway I am rambling, not happy about it! 11k in less than 6 months to a company should get you better treatment.

i laugh you know why? because i been thru this but not with bp.

Me here been in peru every day i mailed them about my stuff and they always kept me updated no issue about this at all. It is weird tho.

Yes JDM parts takes times, specially from zele, amuse, abflug etc. Custom items, no stock of parts to avoid the overstocking.

In my case it took 4 weeks for my vestito to be made and 6 more to arrive to bp same with the exaust like 3months to arrive to L.A. The varis hood i ordered took like 4 months if im not wrong.

Don't know what is going on but i saw new office. I don't want to tell you to be patience because i know how it feels.

What i learned is that i will demand time and a contract with money refund for exceding the time of waiting but as ive been told. When you do custom time is not always exact...

VDC_OFF · 03-18-2013, 09:43 PM

I love those blue headlights! Very unique

Mr&Mrs · 04-04-2013, 09:45 PM

Well I finally got them to come clean after lots of nagging. All three sets of Zele exhaust were damaged during shipping (at least this is what I have been told). They worked out a deal for Zele to repair them and when complete air frieght them back to the U.S. I was offered a small refund to suffice my displeasure.

Im still very unhappy with the way they dealt with the problem. Depending on the time it takes to resolve this 100% I may not do business with them again. I may end up getting my other goodie before the exhaust lol

omm370z · 04-04-2013, 10:12 PM

Quote:

Originally Posted by Mr&Mrs

Well I finally got them to come clean after lots of nagging. All three sets of Zele exhaust were damaged during shipping (at least this is what I have been told). They worked out a deal for Zele to repair them and when complete air frieght them back to the U.S. I was offered a small refund to suffice my displeasure.

Im still very unhappy with the way they dealt with the problem. Depending on the time it takes to resolve this 100% I may not do business with them again. I may end up getting my other goodie before the exhaust lol

Ask for 100% money back then. No more or get a new one nothing more to decide

GaleForce · 04-05-2013, 04:15 AM

Quote:

Originally Posted by Mr&Mrs

Well I finally got them to come clean after lots of nagging. All three sets of Zele exhaust were damaged during shipping (at least this is what I have been told). They worked out a deal for Zele to repair them and when complete air frieght them back to the U.S. I was offered a small refund to suffice my displeasure.

Im still very unhappy with the way they dealt with the problem. Depending on the time it takes to resolve this 100% I may not do business with them again. I may end up getting my other goodie before the exhaust lol

That sucks.

chpt11 · 04-05-2013, 05:14 AM

Wonder why they didn't just come clean about this issue upfront? It wasn't their doing.... they would have been seen as protecting you and your investment... Provided actual customer service rather than trying to hide the issue. You would think companies would realize this. Honesty is the best policy.

Z RATED OKC · 04-05-2013, 10:56 AM

Dude I'm sorry to hear about the exhaust, people are shady its hard to trust people like that especially with your hard earned money

Nut_N_Much · 04-20-2013, 01:18 PM

Man Rob you need some good fortune for a change !!! Sorry

brother.. I just hope the repairs don't throw off any of the alignment. Gotta keep those tips centered.. I bit the bullet and decided to build my own 3 inch exhaust.. $220 in materials, hell ya..

Mr&Mrs · 04-20-2013, 09:52 PM

You dog! I will be the only full Zele in the US when everything comes in though!

Mr&Mrs · 04-22-2013, 01:54 AM

Well I was gone on vacation when I made my previous post. Look what email I came home to.....

Dear Sir Robert,

I am Hidehito Atsumi from ZELE Performance in Japan. I am the officer to
manage all our products. I am very sorry for you in this time though,
we, ZELE Performance, can't provide you the strut bar because it is
already out of production. We appologize you we have missed to tell the
information to ZELE USA accurately.

We hope you can understand and keep using our products in the future.

Sincerely,

--
-------------------------------------------------
ZELE Performance Inc.
Hidehito Atsumi
Overseas Marketing Division
E-mail:atsumi@zeleperformance.com
Phone:+81-45-253-8668
FAX:+81-45-330-4849
www.zeleperformance.com
Available Time:10:00am to 6:00am on M W Th F(JST)
-------------------------------------------------

I am so pissed I asked about 3 weeks ago if this was true and was told no. Ordered back in November. This was my "special part" I was going to surprise people with because of how rare it is. I have a really bad taste in my mouth right now.

Since I still have my factory bumpers im thinking of going back to stock with a nice lip kit or something and using the extra money from selling the kit to do my motor build. Who knows, maybe I will get over it, I kind of sound like a whiny brat right now.

simota1 · 04-22-2013, 03:15 AM

im sorry man.....

Unique_Z · 04-22-2013, 03:58 AM

I'm sorry for that buddy.. I'd do the same if i were you

GaleForce · 04-22-2013, 04:26 AM

That sucks. Give it some time, stuff happens. I wouldn't change your car for someone else's mistake. The kit is on, looks great, time to think of the next mod, forget about Zele.

03-18-2013, 09:43 PM	#4 (permalink)
VDC_OFF A True Z Fanatic Join Date: Aug 2011 Location: Houston (Pearland) Age: 45 Posts: 1,205 Drives: 2011 370Z M6 Rep Power: 17	I love those blue headlights! Very unique __________________ DRIFTING JOURNAL \| Follow me on Instagram \| Facebook \| Houston Halos

04-04-2013, 09:45 PM	#5 (permalink)
Mr&Mrs A True Z Fanatic Join Date: May 2010 Location: Tampa Posts: 4,207 Drives: RZ34 Rep Power: 31940	Well I finally got them to come clean after lots of nagging. All three sets of Zele exhaust were damaged during shipping (at least this is what I have been told). They worked out a deal for Zele to repair them and when complete air frieght them back to the U.S. I was offered a small refund to suffice my displeasure. Im still very unhappy with the way they dealt with the problem. Depending on the time it takes to resolve this 100% I may not do business with them again. I may end up getting my other goodie before the exhaust lol __________________ Project Z <--Click - Check out the link too many mods to list!

04-05-2013, 05:14 AM	#8 (permalink)
chpt11 Enthusiast Member Join Date: Dec 2012 Location: Tampa Posts: 252 Drives: '13 SPT Magma 6M Rep Power: 13	Exhaust Wonder why they didn't just come clean about this issue upfront? It wasn't their doing.... they would have been seen as protecting you and your investment... Provided actual customer service rather than trying to hide the issue. You would think companies would realize this. Honesty is the best policy.

04-05-2013, 10:56 AM	#9 (permalink)
Z RATED OKC Track Member Join Date: Feb 2011 Location: On the Prowl Posts: 656 Drives: 370z PG Rep Power: 16	Dude I'm sorry to hear about the exhaust, people are shady its hard to trust people like that especially with your hard earned money __________________ Zele Replica kit, CF Pillars, 15% Tint, Vossen Cv2's, Borla CBE, Stillen g3's, Top Speed Pro1 Test Pipes, Nitrous Express kit, Amuse Front, BC BR Coilovers & Quad tips,Ray lugs,15mm spacers, custom painted headlights, Green Demon Eyes SOON TO COME Headers, Tune, aero jacket fenders

04-20-2013, 01:18 PM	#10 (permalink)
Nut_N_Much A True Z Fanatic Join Date: Dec 2011 Location: Pensacola Florida Posts: 1,696 Drives: Awesome Car Rep Power: 27	Man Rob you need some good fortune for a change !!! Sorry brother.. I just hope the repairs don't throw off any of the alignment. Gotta keep those tips centered.. I bit the bullet and decided to build my own 3 inch exhaust.. $220 in materials, hell ya.. __________________ Did new cool science stuff to the car !!! http://www.the370z.com/mazoc/99606-z...y-14-17-a.html http://www.the370z.com/diy-section-d...-w-videos.html

04-20-2013, 09:52 PM	#11 (permalink)
Mr&Mrs A True Z Fanatic Join Date: May 2010 Location: Tampa Posts: 4,207 Drives: RZ34 Rep Power: 31940	You dog! I will be the only full Zele in the US when everything comes in though! __________________ Project Z <--Click - Check out the link too many mods to list!

04-22-2013, 01:54 AM	#12 (permalink)
Mr&Mrs A True Z Fanatic Join Date: May 2010 Location: Tampa Posts: 4,207 Drives: RZ34 Rep Power: 31940	Well I was gone on vacation when I made my previous post. Look what email I came home to..... Dear Sir Robert, I am Hidehito Atsumi from ZELE Performance in Japan. I am the officer to manage all our products. I am very sorry for you in this time though, we, ZELE Performance, can't provide you the strut bar because it is already out of production. We appologize you we have missed to tell the information to ZELE USA accurately. We hope you can understand and keep using our products in the future. Sincerely, -- ------------------------------------------------- ZELE Performance Inc. Hidehito Atsumi Overseas Marketing Division E-mail:atsumi@zeleperformance.com Phone:+81-45-253-8668 FAX:+81-45-330-4849 www.zeleperformance.com Available Time:10:00am to 6:00am on M W Th F(JST) ------------------------------------------------- I am so pissed I asked about 3 weeks ago if this was true and was told no. Ordered back in November. This was my "special part" I was going to surprise people with because of how rare it is. I have a really bad taste in my mouth right now. Since I still have my factory bumpers im thinking of going back to stock with a nice lip kit or something and using the extra money from selling the kit to do my motor build. Who knows, maybe I will get over it, I kind of sound like a whiny brat right now. __________________ Project Z <--Click - Check out the link too many mods to list!

04-22-2013, 03:15 AM	#13 (permalink)
simota1 A True Z Fanatic Join Date: May 2009 Location: Dededo, Guam Posts: 6,642 Drives: solid red 370z 6mt Rep Power: 405	im sorry man..... __________________ *TOP SECRET/POWERHOUSE AMUSE/ARC/DAYTONA RACING/VARIS/MINES/GANADOR/J-LINE/WORK EMOTION CR KAI/GT SPEC/CARBON SIGNAL/ZOOM ENGINEERING/ CARBON FIBER ELEMENT/STILLEN/*

04-22-2013, 03:58 AM	#14 (permalink)
Unique_Z A True Z Fanatic Join Date: Dec 2010 Location: Brunei Posts: 1,515 Drives: 370Z, 180SX Rep Power: 18	I'm sorry for that buddy.. I'd do the same if i were you __________________ My Z Build UniqueZ

04-22-2013, 04:26 AM	#15 (permalink)
GaleForce A True Z Fanatic Join Date: Aug 2011 Location: Ontario, Canada Posts: 21,749 Drives: Varis Arising II Rep Power: 51865	That sucks. Give it some time, stuff happens. I wouldn't change your car for someone else's mistake. The kit is on, looks great, time to think of the next mod, forget about Zele. __________________ >>>GaleForce's Build<<< >>>FaceBook @3GsCustoms<<<>>>Instagram @GaleForce370z<<< Varis Kamikaze-Z

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