Customer service dead?
 

Is it me or is customer service totally a thing of the past? I ordered some black pearl Nissan emblems for the Z a month ago. Try to get update, I get attitude, rudeness and no info. (well, once I got BS info that did not come true!) Totally takes the fun out of modifications on the car.

For the benefit of the community, share with us who you had a bad experience with.

It has been dealing with parts places over the last few years that has me annoyed. Ordering parts for my Nova can get really annoying too.
The issue this time was with Courtesy Nissan Parts. I order emblems and it says 2 to 3 weeks due to special order. At the three week mark I still see no change in order status. I email them and ask for an update. I even include the order number. I get status on a different order. I ask if both orders are shipping together. I get a snotty response. I get a projected ship date. That date arrives. Nothing. I wait a week. I call. I get put on hold. The petson says it was delivered already. He too looked at the wrong order. I tell him... Wrong order. I am asking about the emblems. I get put on hold. He comes back on and says... Give me your number I will call you tomorrow. No call. They do not care. It is obvious. I would take my business elsewhere but do not want to wait all over again. The places with bad service deserve to go under. Maybe I am being silly, but this pissed me off. We pay their bills with our business. Without the customer they are out of business.

Sounds like you have all the right to be pissed, 3 weeks to ship a bunch of emlems? Homie, please.

I'd be on the phone with my credit card issuing a charge-back, not giving a flying fcuk whether or not they late on their shipment or whatever their neglect is. It is none of my business at that point. My money back and a bad review on every site I can slap one on.

But hey, I'm pretty hot headed when it comes to such things. Maybe thats just me.

Depends on the company I suppose. The couple of orders that I have placed with Courtesy have come through fine, but those were for OEM replacement parts, nothing special. I've been having great experiences with some of the vendors here. Z1 is amazing. I wish I could order everything from them.

Companies generally do not want to have bad customer service. The ones that have bad service and don't care do deserve to go under, I agree.

The thing is, the best way to get good customer service is to let companies know you received bad customer service and give them a chance to make it right, and complaining on a forum, while it might make you feel better, will just result in fewer people buying stuff from that company. Maybe they go out of business because everyone hears their customer service sucks... Maybe if you would have let them know, they would have canned the jackass that gave you attitude, given you a 25% discount, and overnighted your parts today.

Maybe you already did escalate your complaint but it doesn't sound like you did. You need to.

Move up the ladder beyond the jackass that can't be bothered to answer your questions about the order. If you get the attitude of "you're not worth my time" as you move up then yeah, screw that place, let them die a slow death.

And to answer your question, no, customer service is not dead. But you do have a lot of idiots in entry-level customer service jobs who feel like they're too good to do something simple like help you get your stupid parts. ;)

Which store?

I did try to let them fix it. Dealt with more than one person. I also have strings of emails. Some places get big enough that service may suffer. I grew up in tbe auto business. My dad is still in the auto repair business and customer service is number one. Thus, his shop is always top sales, etc. And if you look, I was venting in general. I was asked to say which specific place. You can check, I give positive reviews when warranted too. I dealt with this place since 2005 but it was always basic stuff. Never had to deal with customer service. If it was local, I could go there. But via telephone and email it is tougher. And real tough if the people you deal with don't care. Because you are at their mercy and may not get to those that do care. Again, I was speaking in generalities. Had one too many bad experiences with lack of customer service lately.

courtesy nissan, he mentioned it in the second post.

I didn't see anything about escalating it to a higher authority at the shop, just talking to different people. Seems like though, if everyone you talked to has that DGAF attitude, then it is probably a real problem and not just a couple of jerks working there.

I wasn't trying to give you a hard time for naming names at all, I was just asking you if you really gave a manager or someone who is PAID to give a **** (instead of be a warm *** in a seat by a phone or email) to keep your business is all. :tup:

Good service is not dead but it's not feeling well. When I find a place that provides good service, I stick with them. It may cost a few dollars more to buy from them but well worth it in the long run.

I understand that problems can arise. It's how the problems are handled that matters to me. If you are making an honest effort to correct things, I am willing to do a lot of forgiving. If you just don't give a damn, I'll find another vendor that will.

Indeed. The corporations milk as much as they can from their staff, it is common these days that most folks do more than one persons jobs. More work, less pay, no overtime = stressed employee thus resulting in some deteriotion in their performance. All in all, its a numbers game for the employee, so long as the board and shares are happy thats all that matters.

Agree... all these mitigating factors combined with rising inflation will cause
extreme anxiety and additional added stress. Than again I'm not a real doctor...

:hello:

And heaven forbid they have a health issue whilst working!

oh... sorry.

yah, ive dealt with couretsy in the past via phone cause they shipped me a left side part even though i ordered a right side part.

the box said right but the content was left. and the guy had a hard time understanding which side was right and which side was left.

'you want the left right?'

no i want the right.

'but you ordered the left, right?'

wrong, i ordered the right, but you sent me a left in a right box.

'wat? so you got wat you wanted, right?'

no you f- head! :mad: i didnt order headache with my right order! :mad:


but besides this ordeal, they have been very good. just hope they send you the right stuff the first time. :D

btw, my posts have dramatization injected for enhanced entertainment purposes..

[QUOTE=kenchan;2897776]btw, my posts have dramatization injected for enhanced entertainment purposes..[/QUOTE
Actually your posts are most sincere and believable... The slight drama adds
the final touch..... Than again I'm not a real doctor....
:hello:

yes, i know i have issues... :ugh:

:icon17: haha!

Actually... no issues stand out or are prevalent and your grammar is very concise. .. Than again I'm not a real doctor

The thread of raining in Texas is a clear case of poor grammar....

i like tying in lower case as it's more like me talking casually vs writing formal sentences. :D

my emails at work are all documents with proper grammar and all.. but i dont want to do that here.

Hay u guys i can be typeng two.

this thread got boring real quick.

Finally I got ahold of two people that seemed to care. Maybe, it will get straightened out. If it is corrected, I will let everyone know. I am fair with it. I may be custom ordering a complete set of emblems along with the FairladyZ emblem anyways. Could have some cool bling for my toolbox if I have too many.

GL... they're usually pretty good.

I've had the experience with them ( courtesy Nissan ) where the first person I spoke to about my order was a real douche, the second ended up being really helpful though

I don't understand how a company gets to the point where poor services is okay. It does so much damage that is so hard to repair. I suppose employee engagement is a big deal. I work at a place where poor service is just not okay so it's hard to fathom.

That being said, Courtesy wowed me a couple of weeks ago. I have been ordering online from them for years and a couple of weeks ago I ordered door handles and had them shipped directly to someone to paint. Courtesy called me to confirm the order because not only was it going to a different address, but it was for a car for which I'd never ordered parts before. I know they are protecting themselves, but if nobody cared they would not have called.

If I get bad service the entire shop will hear about it. I'm very good at being an A hole about piss poor service. My wife will run out of the shop when I get started

Well, after swearing up and down they would for sure call me today. They did not call. Pretty pathetic, to be honest.

:shakes head:

Some people are mad, angry, frustrated ... every industry has stupid people with a bad attitude, from the cashier to the doctor, you see them everywhere. I straight out ask them "are you having a bad day?" and most likely I will ask to talk to someone else since they are having a bad attitude, or I hang up and call back if possible. In fact I try everything I can to piss them off even more. I am nothing but nice and good to people, I expect the same

It's official. They suck. Another person swore on Friday, "I will take care of this first thing Monday morning and call you back with status." No call whatsoever. Even if they get this taken care of soon, they lost me as a customer. And I am a very loyal consumer. Tomorrow, I turn into a jerk and they will not enjoy dealing with me. Screw them.

I also source oem stuff from nissan parts zone.

Check them out as well next time, I suppose.

Unfortunately you have to be stern and an A hole to get what you want any more. I'm a prick to anyone at anytime when it comes to paying for any service that isn't met. The lies, price, and customer service is getting worse every year that passes. Sic Em fido!

UPDATE: I called and attempted to cancel my order today. Turns out they shipped it the day before but didn't update the system. The ONLY person that was helpful was someone named Ryan Hamilton. They lost me as a customer. I had used their website since 2005 when I got my Nismo Frontier. Luckily, there are good vendors on this forum to buy from.

Liars.
 

Well now I know why they kept dodging me. I know why they never returned calls. They lied. They did not order my parts for ONE month after I paid for them. They ordered them NINE days after accusing me of impatience and promising delivering the next week. And since it is a special order item, no refunds. Shame on these people. I get the items and it says the real reason on the invoice. PARTS WERE NEVER ORDERED. Screw Courtesy Nissan. Avoid them. I officially will bad mouth them everywhere. (been into Nissans since 1994! Hardbody, Titan, Frontier and now Z) Use companies that treat you right.

https://farm4.staticflickr.com/3866/...096b8c3dbf.jpgNot so courtesy by DanK1, on Flickr

try here next time:

Nissan Parts | Online Nissan OEM Parts and Accessories

Thank you. I appreciate the link. I have had good luck with my local parts counter too. (Peoria Nissan) But they don't sell all of the cool specialty stuff. The Nismo Shop has been good too. And Z1 has been excellent.

Sorry about the bad experience :( , but at least you finally got your parts. :)

Way too many sellers just don't get it - good customer service is not a cost, it's an investment. They may lose the occasional order to the cut-rate stores that give poor service, but these are usually the cheap-skate, low volume buyers that don't make them a lot of money anyway. The people who are return customers and higher volume/dollar buyers will go to another vendor for future orders if they get poor service.

If any sellers are paying attention, NEVER lie to a customer. As with any relationship, once trust is broken, it's impossible to get it back completely. If you screw up, admit it and I'll probably be willing to work something out that won't adversely affect our business relationship (ie, I'll keep buying from you). Lie to me and I'll send my business elsewhere.
/soapbox