Customer service dead?

markoware

I don't understand how a company gets to the point where poor services is okay. It does so much damage that is so hard to repair. I suppose employee engagement is a big deal. I work at a place where poor service is just not okay so it's hard to fathom.

That being said, Courtesy wowed me a couple of weeks ago. I have been ordering online from them for years and a couple of weeks ago I ordered door handles and had them shipped directly to someone to paint. Courtesy called me to confirm the order because not only was it going to a different address, but it was for a car for which I'd never ordered parts before. I know they are protecting themselves, but if nobody cared they would not have called.