Customer service dead?

brutusvk

Is it me or is customer service totally a thing of the past? I ordered some black pearl Nissan emblems for the Z a month ago. Try to get update, I get attitude, rudeness and no info. (well, once I got BS info that did not come true!) Totally takes the fun out of modifications on the car.

axmea?

For the benefit of the community, share with us who you had a bad experience with.

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brutusvk

It has been dealing with parts places over the last few years that has me annoyed. Ordering parts for my Nova can get really annoying too.
The issue this time was with Courtesy Nissan Parts. I order emblems and it says 2 to 3 weeks due to special order. At the three week mark I still see no change in order status. I email them and ask for an update. I even include the order number. I get status on a different order. I ask if both orders are shipping together. I get a snotty response. I get a projected ship date. That date arrives. Nothing. I wait a week. I call. I get put on hold. The petson says it was delivered already. He too looked at the wrong order. I tell him... Wrong order. I am asking about the emblems. I get put on hold. He comes back on and says... Give me your number I will call you tomorrow. No call. They do not care. It is obvious. I would take my business elsewhere but do not want to wait all over again. The places with bad service deserve to go under. Maybe I am being silly, but this pissed me off. We pay their bills with our business. Without the customer they are out of business.

Kayzee

Sounds like you have all the right to be pissed, 3 weeks to ship a bunch of emlems? Homie, please.

I'd be on the phone with my credit card issuing a charge-back, not giving a flying fcuk whether or not they late on their shipment or whatever their neglect is. It is none of my business at that point. My money back and a bad review on every site I can slap one on.

But hey, I'm pretty hot headed when it comes to such things. Maybe thats just me.

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aszyd

Depends on the company I suppose. The couple of orders that I have placed with Courtesy have come through fine, but those were for OEM replacement parts, nothing special. I've been having great experiences with some of the vendors here. Z1 is amazing. I wish I could order everything from them.

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Davey

Companies generally do not want to have bad customer service. The ones that have bad service and don't care do deserve to go under, I agree.

The thing is, the best way to get good customer service is to let companies know you received bad customer service and give them a chance to make it right, and complaining on a forum, while it might make you feel better, will just result in fewer people buying stuff from that company. Maybe they go out of business because everyone hears their customer service sucks... Maybe if you would have let them know, they would have canned the jackass that gave you attitude, given you a 25% discount, and overnighted your parts today.

Maybe you already did escalate your complaint but it doesn't sound like you did. You need to.

Move up the ladder beyond the jackass that can't be bothered to answer your questions about the order. If you get the attitude of "you're not worth my time" as you move up then yeah, screw that place, let them die a slow death.

And to answer your question, no, customer service is not dead. But you do have a lot of idiots in entry-level customer service jobs who feel like they're too good to do something simple like help you get your stupid parts.

kenchan

Which store?

brutusvk

I did try to let them fix it. Dealt with more than one person. I also have strings of emails. Some places get big enough that service may suffer. I grew up in tbe auto business. My dad is still in the auto repair business and customer service is number one. Thus, his shop is always top sales, etc. And if you look, I was venting in general. I was asked to say which specific place. You can check, I give positive reviews when warranted too. I dealt with this place since 2005 but it was always basic stuff. Never had to deal with customer service. If it was local, I could go there. But via telephone and email it is tougher. And real tough if the people you deal with don't care. Because you are at their mercy and may not get to those that do care. Again, I was speaking in generalities. Had one too many bad experiences with lack of customer service lately.

Zteve

courtesy nissan, he mentioned it in the second post.

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Davey

I didn't see anything about escalating it to a higher authority at the shop, just talking to different people. Seems like though, if everyone you talked to has that DGAF attitude, then it is probably a real problem and not just a couple of jerks working there.

I wasn't trying to give you a hard time for naming names at all, I was just asking you if you really gave a manager or someone who is PAID to give a **** (instead of be a warm *** in a seat by a phone or email) to keep your business is all.

SouthArk370Z

Good service is not dead but it's not feeling well. When I find a place that provides good service, I stick with them. It may cost a few dollars more to buy from them but well worth it in the long run.

I understand that problems can arise. It's how the problems are handled that matters to me. If you are making an honest effort to correct things, I am willing to do a lot of forgiving. If you just don't give a damn, I'll find another vendor that will.

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Limeybastard

Indeed. The corporations milk as much as they can from their staff, it is common these days that most folks do more than one persons jobs. More work, less pay, no overtime = stressed employee thus resulting in some deteriotion in their performance. All in all, its a numbers game for the employee, so long as the board and shares are happy thats all that matters.

cigarclifford

Agree... all these mitigating factors combined with rising inflation will cause
extreme anxiety and additional added stress. Than again I'm not a real doctor...

Limeybastard

And heaven forbid they have a health issue whilst working!

kenchan

oh... sorry.

yah, ive dealt with couretsy in the past via phone cause they shipped me a left side part even though i ordered a right side part.

the box said right but the content was left. and the guy had a hard time understanding which side was right and which side was left.

'you want the left right?'

no i want the right.

'but you ordered the left, right?'

wrong, i ordered the right, but you sent me a left in a right box.

'wat? so you got wat you wanted, right?'

no you f- head! i didnt order headache with my right order!


but besides this ordeal, they have been very good. just hope they send you the right stuff the first time.