Customer service dead?

tnav

Some people are mad, angry, frustrated ... every industry has stupid people with a bad attitude, from the cashier to the doctor, you see them everywhere. I straight out ask them "are you having a bad day?" and most likely I will ask to talk to someone else since they are having a bad attitude, or I hang up and call back if possible. In fact I try everything I can to piss them off even more. I am nothing but nice and good to people, I expect the same

brutusvk

It's official. They suck. Another person swore on Friday, "I will take care of this first thing Monday morning and call you back with status." No call whatsoever. Even if they get this taken care of soon, they lost me as a customer. And I am a very loyal consumer. Tomorrow, I turn into a jerk and they will not enjoy dealing with me. Screw them.

kenchan

I also source oem stuff from nissan parts zone.

Check them out as well next time, I suppose.

Tadpole

Unfortunately you have to be stern and an A hole to get what you want any more. I'm a prick to anyone at anytime when it comes to paying for any service that isn't met. The lies, price, and customer service is getting worse every year that passes. Sic Em fido!

__________________
Takeda TR3009P Short Ram Intakes, Custom Dual Exhaust, X-Piped with 18" Resonators & TopSpeed Axle Backs. EVO-R Led Third Foglight,

brutusvk

UPDATE: I called and attempted to cancel my order today. Turns out they shipped it the day before but didn't update the system. The ONLY person that was helpful was someone named Ryan Hamilton. They lost me as a customer. I had used their website since 2005 when I got my Nismo Frontier. Luckily, there are good vendors on this forum to buy from.

brutusvk

Well now I know why they kept dodging me. I know why they never returned calls. They lied. They did not order my parts for ONE month after I paid for them. They ordered them NINE days after accusing me of impatience and promising delivering the next week. And since it is a special order item, no refunds. Shame on these people. I get the items and it says the real reason on the invoice. PARTS WERE NEVER ORDERED. Screw Courtesy Nissan. Avoid them. I officially will bad mouth them everywhere. (been into Nissans since 1994! Hardbody, Titan, Frontier and now Z) Use companies that treat you right.

Not so courtesy by DanK1, on Flickr

kenchan

try here next time:

Nissan Parts | Online Nissan OEM Parts and Accessories

brutusvk

Thank you. I appreciate the link. I have had good luck with my local parts counter too. (Peoria Nissan) But they don't sell all of the cool specialty stuff. The Nismo Shop has been good too. And Z1 has been excellent.

SouthArk370Z

Sorry about the bad experience , but at least you finally got your parts.

Way too many sellers just don't get it - good customer service is not a cost, it's an investment. They may lose the occasional order to the cut-rate stores that give poor service, but these are usually the cheap-skate, low volume buyers that don't make them a lot of money anyway. The people who are return customers and higher volume/dollar buyers will go to another vendor for future orders if they get poor service.

If any sellers are paying attention, NEVER lie to a customer. As with any relationship, once trust is broken, it's impossible to get it back completely. If you screw up, admit it and I'll probably be willing to work something out that won't adversely affect our business relationship (ie, I'll keep buying from you). Lie to me and I'll send my business elsewhere.
/soapbox

__________________
Steering Lock Links - Search The370Z Bookmarklet - FSM @ NICOclub
Mankind has progressed past the need for war but we haven't evolved that far. - NachoMahma