The New "What did you do with your Z today" (with off topic replies) II

I filed a complaint against the dealership too as the service director is attempting to say that the hood has had prior work done. He expressed this in an email with a $1100 repaint quote attached from Continental Collision. I replied and stated that the tech, from Continental that came out to measure the paint, said that he saw no evidence that it had been repaited. He then tried to say that "If you recall, he stated that someone did some color sanding or something because you can see the scratches in the area where the paint is cracking." Which is not true. The tech stated that the scratches in the area looked like they could have been done by a bad polishing job but it didn't look like it had anything to do with the cracks. The tech does not want to provide a written statement since he isn't getting paid for any of this and he's already spent 3 days going back and forth with us, supposedly.