Quote:
Originally Posted by TerribleONE
(Post 1697332)
I dont even know where I would start.. the wait time was 3x what they had originally told me for my first parts to arrive... the items came in a listerine box.. i mean come on really? after spending 675$$? then two of my items were defective, not to mention the kickplates werent even in the box. I was promised replacement parts which I still havent received. Now I finally get a PM from them, and they said that they had sent out replacement parts weeks ago and they were returned to sender because I was never home at the time of delivery... Now this very well may be the case however I never once received a call from fedex, or a note on my door.. This PM came about 10 days ago, I responded and said that I had a new # which would explain why fedex could not contact me if they tried.. they said they would notify the shipper and get back to me, now I had to PM them today and they are saying that its my fault I changed my # and didnt notify them and I can return the items on my dime for a refund if I choose to... how about just notify me my replacement items are ready to ship and I could of provided you with a new #... Hopefully this makes sense I dont have time to reread it right now..
|
Really:shakes head:
Was not willing to post it but reading some comments made me to reply from our side, sorry if anyone feels offensive. Honestly at time there are customers you just cant make them happy.
I totally agree with the box and we did apologize to you earlier for that as well and that had nothing to do with the damage, these interior kit pieces are delicate and we did offer replacement sent in two weeks as well, you didn't receive it IMO because of a problem at your end..
You got the shipment with two damage items, we asked you to file a claim with fedex did you do that?
We asked you to send pictures of damage items to copy the weave pattern so we can send you replacement without any question asked right?
We sent the items in two week, sent you the message from fedex sent to us as below, which clearly says items shipped waiting for a contact from consignee,
" Dear Customer
Kindly be informed that subject shipment held at destination due to delivery attempted three times, however no response from consignee. Please provide alternate consignee contact number in order to arrange the delivery.
Consignee Name: BXXXX RXXXXXX
Deadline on 16th –April-2012"
You replied you cell phone broke so to inform them to keep it you will pick it, I passed on the message and told you so, did you update us on it? NO
We were expecting you to ship the damage items back to us did you do that?
Now you come back after two weeks where are the parts, are those shipped or not and same time crying over the bad experience bad experience. You didn't even bother to atleast update us did you pick or you didn't, if you contacted fedex or not?
If courier cant contact consignee because of broken phone and unavailability of any other contact number then its a vendors fault as well?
I just simply ask what else a vendor could do?
Quote:
Originally Posted by TerribleONE
(Post 1697388)
I would love to take that experience back.. trust me.
|
Same here:tiphat:
We do accept we have at times communication delays as we run this workshop along with some other commitments for all of us but do get back in few days time. We always back our items and stay with the customer till they are satisfied and work really hard behind this. I really feel sorry when people hide their side of stories and start bashing others to take the frustration out.
I am still available on pms for your refund as you asked for, good luck with your built.
