Beware of Intense Power

molamann · 10-05-2009, 05:27 PM

Hate to add this but I waited a little over a month for my Berk HFC from Intensepower. Why? Because my billing address and shipping address didn't match. Sounds like a legitimate reason right? Not quite when they didn't even notify me of this at all, in addition to withdrawing my money on the day of the order.

I had to be the one to constantly track somebody down at IP because they didn't reply my e-mail or answer my phone call for 2 weeks. Believe it or not, I finally got in touch with someone through their AIM support. In addition to that, I was getting extremely frustrated as their CSR on AIM took literally 30+ minutes to answer one question. I had several, you do the math.

Unless you live out in the boonies, I'm going to be doing my business locally.

Snakes709 · 10-05-2009, 05:34 PM

This thread is fail. When i ordered a 4 into 1 header, 3" downpipe with a 02 extention for my wideband and a 3" magnaflow exhaust for my cobalt i was told it would be 3-4 weeks...i had it within 4-5 weeks (took 1 week longer due to them not knowing if i wanted the ceramic coating or not, but they tried to contact me, i was in the field)

HAVE SOME ******* PATIENTS AND STOP MAKING GHEY THREADS!

BerkTech · 10-05-2009, 05:57 PM

I hate waiting for parts just as much as the next guy but 11 days is well within a reasonable time frame for them to get backordered parts shipped to you. $3,000 is a decent chunk of change but I hardly think that Intense is attempting to defraud you of your money. They are a well established business and are one of the "old timers" when it comes to import speed shops.

didymus · 10-05-2009, 06:36 PM

Quote:

Originally Posted by snakes709

have some ******* patients and stop making ghey threads!

attention patientz please come to my clinic! I promise not to maek threadz!

kgreen · 10-05-2009, 07:43 PM

Technically this not even 11 days...only 8 cuz weekends shouldnt count!

Snakes709 · 10-05-2009, 07:44 PM

sorry "Patience"

INTENSEPOWER · 10-05-2009, 08:23 PM

OK OP has been pm'd. we have been extremely busy the past week and a half. We have been catching up from the phones being down the week prior to and shipping as many orders as quickly as possible.

We have been in business since 1999 and continue to help the community.

We have never defrauded anybody in the past. Our reputation is very clean within the industry and we will keep it that way.

I apologize for any unforeseen delays in the product as they were shipping directly from manufacture and they were given the dates you wanted them by.

I did offer wholesale pricing on the next order for OP should he choose to continue to do business with us in the future.

Thank you for your time and patience.

platyperz · 10-05-2009, 08:26 PM

Quote:

Originally Posted by INTENSEPOWER

OK OP has been pm'd. we have been extremely busy the past week and a half. We have been catching up from the phones being down the week prior to and shipping as many orders as quickly as possible.

We have been in business since 1999 and continue to help the community.

I apologize for any unforeseen delays in the product as they were shipping directly from manufacture and they were given the dates you wanted them by.

I did offer wholesale pricing on the next order for OP should he choose to continue to do business with us in the future.

Thank you for your time and patience.

Classy response.

370book · 10-05-2009, 08:36 PM

Respectful response, I finally appreciate a reply. That's all I wanted

G37Sam · 10-05-2009, 08:44 PM

Still sucks that the OP had to go through creating all this drama and attention over the boards to grab their attention. A company "serving the community" since 1999 should have established better customer service by now IMO. Delays are understandable when it comes to imported parts with overseas shipping (trust me, I know), writing a 1 min text saying there has been a delay and we apologize for that is not though.

Just my 2 fils

azn370z · 10-05-2009, 08:51 PM

A company that doesn't answer their phone and email is a company I would never do business with. I don't expect a response in a few hours but definently in several days. Thanks for the heads up one more company to stay away from.

Snakes709 · 10-05-2009, 09:22 PM

i guess u miss the part where he said the phones have been down. If phones are down, the internet is down (if on dial up)...even with non-dial up, chances r the internet was down...probably the same supplier.

Zsteve · 10-05-2009, 09:28 PM

The part that got me was he says the dates were from the manufactor but they should have check on that for him and not blame the manufactor and they should have offered the whole sale on the current item. Just good customer service and business that way.

10-05-2009, 05:57 PM	#18 (permalink)
BerkTech The370Z.com Sponsor Join Date: Jan 2009 Location: Irvine CA Posts: 279 Drives: Lots.... Rep Power: 272	I hate waiting for parts just as much as the next guy but 11 days is well within a reasonable time frame for them to get backordered parts shipped to you. $3,000 is a decent chunk of change but I hardly think that Intense is attempting to defraud you of your money. They are a well established business and are one of the "old timers" when it comes to import speed shops. __________________ While the others type fast... Berk Technology goes fast.... See you at the track! OUR NEW PHONE NUMBER: (714) 546-BERK READ THE BERK BLOG HERE

10-05-2009, 08:23 PM	#22 (permalink)
INTENSEPOWER Not a Sponsor Join Date: Nov 2008 Location: Gilbert, AZ Posts: 1,292 Drives: 1000+hp Widebody G Rep Power: 254	OK OP has been pm'd. we have been extremely busy the past week and a half. We have been catching up from the phones being down the week prior to and shipping as many orders as quickly as possible. We have been in business since 1999 and continue to help the community. We have never defrauded anybody in the past. Our reputation is very clean within the industry and we will keep it that way. I apologize for any unforeseen delays in the product as they were shipping directly from manufacture and they were given the dates you wanted them by. I did offer wholesale pricing on the next order for OP should he choose to continue to do business with us in the future. Thank you for your time and patience. Last edited by INTENSEPOWER; 10-05-2009 at 08:28 PM.

10-05-2009, 08:44 PM	#25 (permalink)
G37Sam A True Z Fanatic Join Date: Dec 2008 Location: Dubai, UAE Posts: 1,507 Drives: RB'd G37 Rep Power: 20	Still sucks that the OP had to go through creating all this drama and attention over the boards to grab their attention. A company "serving the community" since 1999 should have established better customer service by now IMO. Delays are understandable when it comes to imported parts with overseas shipping (trust me, I know), writing a 1 min text saying there has been a delay and we apologize for that is not though. Just my 2 fils __________________ '14 Viper GTS '08 RB'd G37S - Sold

10-05-2009, 08:51 PM	#26 (permalink)
azn370z A True Z Fanatic Join Date: Nov 2008 Location: Seattle Posts: 1,722 Drives: z34 - R1 Rep Power: 490	A company that doesn't answer their phone and email is a company I would never do business with. I don't expect a response in a few hours but definently in several days. Thanks for the heads up one more company to stay away from. __________________ 2010 k23 H&R sport springs / Spc rear camber arms / SSR SP1 / Berk cbe / Varis cf lip / Nismo S-Tune side skirts

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10-05-2009, 05:27 PM	#16 (permalink)
molamann A True Z Fanatic Join Date: Jan 2009 Location: Los Angeles Posts: 1,666 Drives: 370Z with NAVVVVV Rep Power: 284	Hate to add this but I waited a little over a month for my Berk HFC from Intensepower. Why? Because my billing address and shipping address didn't match. Sounds like a legitimate reason right? Not quite when they didn't even notify me of this at all, in addition to withdrawing my money on the day of the order. I had to be the one to constantly track somebody down at IP because they didn't reply my e-mail or answer my phone call for 2 weeks. Believe it or not, I finally got in touch with someone through their AIM support. In addition to that, I was getting extremely frustrated as their CSR on AIM took literally 30+ minutes to answer one question. I had several, you do the math. Unless you live out in the boonies, I'm going to be doing my business locally.

10-05-2009, 05:34 PM	#17 (permalink)
Snakes709 A True Z Fanatic Join Date: Aug 2009 Location: Edmonton Posts: 1,205 Drives: 2011 Evo-X GSR Rep Power: 18	This thread is fail. When i ordered a 4 into 1 header, 3" downpipe with a 02 extention for my wideband and a 3" magnaflow exhaust for my cobalt i was told it would be 3-4 weeks...i had it within 4-5 weeks (took 1 week longer due to them not knowing if i wanted the ceramic coating or not, but they tried to contact me, i was in the field) HAVE SOME ******* PATIENTS AND STOP MAKING GHEY THREADS!

10-05-2009, 07:43 PM	#20 (permalink)
kgreen Enthusiast Member Join Date: Feb 2009 Location: EL Paso, Tx Posts: 387 Drives: SR 370z Rep Power: 243	Technically this not even 11 days...only 8 cuz weekends shouldnt count!

10-05-2009, 07:44 PM	#21 (permalink)
Snakes709 A True Z Fanatic Join Date: Aug 2009 Location: Edmonton Posts: 1,205 Drives: 2011 Evo-X GSR Rep Power: 18	sorry "Patience"

10-05-2009, 08:36 PM	#24 (permalink)
370book Base Member Join Date: Aug 2009 Location: Jax, FL Posts: 35 Drives: 09 Nissan 370Z SL AT Rep Power: 16	Respectful response, I finally appreciate a reply. That's all I wanted

10-05-2009, 09:22 PM	#27 (permalink)
Snakes709 A True Z Fanatic Join Date: Aug 2009 Location: Edmonton Posts: 1,205 Drives: 2011 Evo-X GSR Rep Power: 18	i guess u miss the part where he said the phones have been down. If phones are down, the internet is down (if on dial up)...even with non-dial up, chances r the internet was down...probably the same supplier.

10-05-2009, 09:28 PM	#28 (permalink)
Zsteve A True Z Fanatic Join Date: Sep 2009 Location: TX Posts: 3,298 Drives: the 2 balled club Rep Power: 22	The part that got me was he says the dates were from the manufactor but they should have check on that for him and not blame the manufactor and they should have offered the whole sale on the current item. Just good customer service and business that way.