Anyone have experience with ART pipes cracking?

sfearl1 · 05-01-2012, 10:41 AM

nice!

TerribleONE · 05-01-2012, 10:59 AM

Quote:

Originally Posted by Neo187H

Just wanted to follow up on this, Tony was a huge help and shipped me both sides under warranty two day shipping at a steeply discounted rate. New pipes will be going on the car tonight and I'll have a comlete car again.

you had to pay for the shipping on a defective item...?

Neo187H · 05-01-2012, 02:13 PM

Quote:

Originally Posted by TerribleONE

you had to pay for the shipping on a defective item...?

I had him ship them two day across the country, over a 60 dollar affair which he charged me only 40 for. I'm sure if I were to choose standard shipping he would have totally covered it. Nevermind that he shipped me TWO new pipes rather than just fix the one that was cracked.

TerribleONE · 05-01-2012, 02:25 PM

if your happy thats all that matters!

Staples · 05-01-2012, 03:27 PM

Quote:

Originally Posted by TerribleONE

you had to pay for the shipping on a defective item...?

A lot of places make the customer pay for shipping back a defective item. Tony went above and beyond. The pipe cracked (could have been welded), so he is going to replace both sides for the customer in compensation and downtime at no charge, minus the cost of shipping.

I would take the brand new pipes too if the offer was on the table and wouldn't even think twice about a measly shipping charge.

MaDMaXX · 05-01-2012, 04:26 PM

Quote:

Originally Posted by Staples

A lot of places make the customer pay for shipping back a defective item. Tony went above and beyond. The pipe cracked (could have been welded), so he is going to replace both sides for the customer in compensation and downtime at no charge, minus the cost of shipping.

I would take the brand new pipes too if the offer was on the table and wouldn't even think twice about a measly shipping charge.

This!!

Chalk up another amazing bit of customer service from Motordyne!!

All this was above even their own warranty terms and all done very speedily, i've never had customer service this good from anywhere else!

Zrider79 · 05-01-2012, 04:50 PM

yes this is a issue, but Tony is awesome and will take care of you, glad there is a new design as well to correct issue.

Vbp6US · 05-03-2012, 03:00 AM

Wow, nice job Tony. I'm sure you realize this but anyone who reads this will AT LEAST consider buying from you. It's likely most will become eventual customers. I know I will.

k20z3 · 05-03-2012, 03:19 AM

05-01-2012, 10:41 AM	#16 (permalink)
sfearl1 A True Z Fanatic Join Date: Oct 2011 Location: St. Louis Posts: 2,300 Drives: 2013 FBO E85 GTR Rep Power: 18	nice! __________________ Scott

05-01-2012, 02:25 PM	#19 (permalink)
TerribleONE A True Z Fanatic Join Date: Jan 2009 Location: Socal Posts: 10,203 Drives: WOT Rep Power: 5850	if your happy thats all that matters! __________________ 638WHP 541WTQ @ 13.5PSI Build thread

05-03-2012, 03:19 AM	#24 (permalink)
k20z3 A True Z Fanatic Join Date: May 2009 Location: Denver CO Age: 33 Posts: 2,146 Drives: 2006 Civic SI HFP Rep Power: 405	__________________ 2006 RALLYE RED HONDA CIVIC SI HFP Clint's Helpful Photoshop Hints!

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Zrider79 Track Member Join Date: Jan 2011 Location: Pensacola florida Posts: 679 Drives: 2010 Rep Power: 15	yes this is a issue, but Tony is awesome and will take care of you, glad there is a new design as well to correct issue.

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Vbp6US Enthusiast Member Join Date: Nov 2011 Location: SoCal Posts: 442 Drives: 2009 370z MB 6MT Rep Power: 14	Wow, nice job Tony. I'm sure you realize this but anyone who reads this will AT LEAST consider buying from you. It's likely most will become eventual customers. I know I will.