Damn it Invidia and Amazon Seller!! Really!?! < pics included >

theBigChanges

So I'm on my second mod since purchasing my car about a month ago ( From Amarillo Texas back to Palm Beach Florida (My Z Purchase!) ::Pic Heavy!!! ) . First mod was just two simple led wedge bulbs for the rear license plate area which makes the pearl white rear look sweet! After watching countless youtube videos and reading about exhaust systems I've decided to satisfy the mod bug that's been gnawing at me night and day. Exhaust purchase!

I wanted a exhaust that was quiet when cruising and driving at low rpms, but would open up and scream when summoned. I really like the Nismo exhaust except for the fact that the tips were huge, IMO looks too much for my car. I decided on the Invidia Gemini Exhaust system and got a killer deal on Amazon.

So it came in a week after ordering !



..nicely packaged!




...woke up mid morning today (Saturday morning) and started on the install!!



...checked for any missing parts and lined the pipes up ! everything still going well......



...pulled off the other exhaust with the help of my little brother...




.............hmmm.....now I'm trying to figure out why the Y pipe won't line up to the mid pipe........?





WTF!!



......I concluded after flipping the pipes in multiple configurations.....that I am not stupid and that I have two of the same pipes for a Y pipe. Damn it.





I ended up putting my stock exhaust back on, wrapping up the Invidia exhaust, nicely packing it back in the box, emailed my Amazon seller (with pictures) two hours ago and await a reply. My Saturday now feels like a bust.

370ZilverZ

That has got to suck. Especially after removing the stock exhaust! I hope you get it worked out quickly.

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370ZilverZ Journal

BMW Z4

LakeShow

Damn man I feel your pain. Nothing's better than a few wasted hours and work .

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|2013 Audi S4|Ibis White/Black|S-Tronic P+|
|2013 370z|PearlWhite/Persimmon|Touring/Sport/Nav|F.I. CBE 18" CF|
|Sold|2011 370z|Gun Metallic|Touring/Sport/Nav|

theBigChanges

Thanks guys. (and thanks for the replies in my first thread here on the forum --Amarillo Trip --) Hopefully I get a reply by Monday from the seller...

Trips

Wow, Sorry that It didn't go as plan But if there's a silver lining to this?

It's that you didn't have to pay for the wasted labor of removing and installing it

It still sucks though

Keep us posted

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GaleForce

That's why a check my parts before I start installations.

Sorry for your bad luck and wasted day. Hope this gets worked out for you.

Doesn't anyone have quality control anymore?

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theBigChanges

Hey GaleForce. This is where I learnt my lesson. I should have inspected all the bolt points and pipes closer before removing my exhaust. All I did was lay it out and check for missing parts

Another thing I find annoying with Invidia is that they did not include a "parts list" or a "what's included list" . It would be so much easier to look at a list or picture of the items and count for missing parts. There isn't anything in the box besides the pipes, bolts, flanges, and two stickers.

theBigChanges

True =) Lesson learnt when installing exhaust.....carefully inspect EVERYTHING!

Ridgerunner

It is not cost effective mailing the whole thing back and then getting mailed another one. Tell them to open a box and just ship the part you are missing. Tell them your car is on jacks and next day air it you.

GaleForce

again, I hope this gets resolved for you with the quickness.

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theBigChanges

I know, I hope they analyze my pictures and see which pipe I'm missing and mail me just that. I don't know if the seller is going to do that or have Invidia do that, since I think the packaging screw up is from the manufacture. I didn't tell them my car's on jacks, but I'll tell them that once I get a response from them, hopefully Monday. Thanks for the advice.



Thanks Gale.

Staples

I picked up on that by the 6th picture, the flanges are in the same direction. Sorry for the troubles you're having. Maybe you can persuade invidia to give you a set of unresonated test pipes at a discount, or free.

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'08 Infiniti G37s - Forced Induction Fed

theBigChanges

I'm going to see what they say when I get a response, hopefully tomorrow. I wouldn't mind having a second set of exhaust tips (Ti tips also?) .

Staples

There you go, good luck.

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'08 Infiniti G37s - Forced Induction Fed

theBigChanges

So guys.........GOOD NEWS..... I got a reply from the Amazon seller this morning and they recognized the problem right from the pictures. This was their first email....

"Good Afternoon Charlie,

Thank you for taking the time to contact us in regards to your recent order for the Invidia 09+ Nissan 370Z Gemini Rolled Stainless Steel Tipped Cat-Back Exhaust System. I have forwarded the pictures you provided to me to the manufacturer for their review. Once they advise me with how they wish to proceed, I will forward the information to you. Your patience is appreciated as we work to resolve this matter with the manufacturer.

Sincerely,
Crissy
Returns Dept "




.......Shortly after that email....this one came in......

[I]Hi Charlie,

After showing Invidia the pictures of the item you received, they definitely agree that the item was mis-packed. They will be shipping you out the correct pipe that you should have received with that set so we do not have to wait as long as returning the whole set and getting a new one. They should be providing me with a tracking number later this afternoon or tomorrow for the new part that is shipping.

If you have any other questions or concerns, please feel free to contact me Monday through Friday between 8am and 4:30pm CST.

Thank you,
Crissy
Returns Dept[I]


.....nice prompt customer service...even though it's their fault. oh well....at least it's being handled!!!