Damn it Invidia and Amazon Seller!! Really!?! < pics included >

GaleForce · 04-08-2012, 07:18 AM

Quote:

Originally Posted by theBigChanges

Hey GaleForce. This is where I learnt my lesson. I should have inspected all the bolt points and pipes closer before removing my exhaust. All I did was lay it out and check for missing parts

Another thing I find annoying with Invidia is that they did not include a "parts list" or a "what's included list" . It would be so much easier to look at a list or picture of the items and count for missing parts. There isn't anything in the box besides the pipes, bolts, flanges, and two stickers.

again, I hope this gets resolved for you with the quickness.

theBigChanges · 04-08-2012, 01:54 PM

Quote:

Originally Posted by Ridgerunner

It is not cost effective mailing the whole thing back and then getting mailed another one. Tell them to open a box and just ship the part you are missing. Tell them your car is on jacks and next day air it you.

I know, I hope they analyze my pictures and see which pipe I'm missing and mail me just that. I don't know if the seller is going to do that or have Invidia do that, since I think the packaging screw up is from the manufacture. I didn't tell them my car's on jacks, but I'll tell them that once I get a response from them, hopefully Monday. Thanks for the advice.

Quote:

Originally Posted by GaleForce

again, I hope this gets resolved for you with the quickness.

Thanks Gale.

Staples · 04-08-2012, 02:18 PM

I picked up on that by the 6th picture, the flanges are in the same direction. Sorry for the troubles you're having. Maybe you can persuade invidia to give you a set of unresonated test pipes at a discount, or free.

theBigChanges · 04-08-2012, 08:16 PM

Quote:

Originally Posted by Staples

I picked up on that by the 6th picture, the flanges are in the same direction. Sorry for the troubles you're having. Maybe you can persuade invidia to give you a set of unresonated test pipes at a discount, or free.

I'm going to see what they say when I get a response, hopefully tomorrow. I wouldn't mind having a second set of exhaust tips (Ti tips also?) .

Staples · 04-08-2012, 08:45 PM

Quote:

Originally Posted by theBigChanges

I'm going to see what they say when I get a response, hopefully tomorrow. I wouldn't mind having a second set of exhaust tips (Ti tips also?) .

There you go, good luck.

theBigChanges · 04-09-2012, 10:14 AM

So guys.........GOOD NEWS..... I got a reply from the Amazon seller this morning and they recognized the problem right from the pictures. This was their first email....

"Good Afternoon Charlie,

Thank you for taking the time to contact us in regards to your recent order for the Invidia 09+ Nissan 370Z Gemini Rolled Stainless Steel Tipped Cat-Back Exhaust System. I have forwarded the pictures you provided to me to the manufacturer for their review. Once they advise me with how they wish to proceed, I will forward the information to you. Your patience is appreciated as we work to resolve this matter with the manufacturer.

Sincerely,
Crissy
Returns Dept "

.......Shortly after that email....this one came in......

[I]Hi Charlie,

After showing Invidia the pictures of the item you received, they definitely agree that the item was mis-packed. They will be shipping you out the correct pipe that you should have received with that set so we do not have to wait as long as returning the whole set and getting a new one. They should be providing me with a tracking number later this afternoon or tomorrow for the new part that is shipping.

If you have any other questions or concerns, please feel free to contact me Monday through Friday between 8am and 4:30pm CST.

Thank you,
Crissy
Returns Dept[I]

.....nice prompt customer service...even though it's their fault. oh well....at least it's being handled!!!

04-08-2012, 02:18 PM	#3 (permalink)
Staples Track Member Join Date: Sep 2010 Location: Baltimore, MD Posts: 546 Drives: '08 Infiniti G37s Rep Power: 16	I picked up on that by the 6th picture, the flanges are in the same direction. Sorry for the troubles you're having. Maybe you can persuade invidia to give you a set of unresonated test pipes at a discount, or free. __________________ '08 Infiniti G37s - Forced Induction Fed

04-09-2012, 10:14 AM	#6 (permalink)
theBigChanges Base Member Join Date: Feb 2012 Location: Palm Beach Florida Posts: 44 Drives: PW 10' 370Z Touring Rep Power: 14	So guys.........GOOD NEWS..... I got a reply from the Amazon seller this morning and they recognized the problem right from the pictures. This was their first email.... "Good Afternoon Charlie, Thank you for taking the time to contact us in regards to your recent order for the Invidia 09+ Nissan 370Z Gemini Rolled Stainless Steel Tipped Cat-Back Exhaust System. I have forwarded the pictures you provided to me to the manufacturer for their review. Once they advise me with how they wish to proceed, I will forward the information to you. Your patience is appreciated as we work to resolve this matter with the manufacturer. Sincerely, Crissy Returns Dept " .......Shortly after that email....this one came in...... [I]Hi Charlie, After showing Invidia the pictures of the item you received, they definitely agree that the item was mis-packed. They will be shipping you out the correct pipe that you should have received with that set so we do not have to wait as long as returning the whole set and getting a new one. They should be providing me with a tracking number later this afternoon or tomorrow for the new part that is shipping. If you have any other questions or concerns, please feel free to contact me Monday through Friday between 8am and 4:30pm CST. Thank you, Crissy Returns Dept[I] .....nice prompt customer service...even though it's their fault. oh well....at least it's being handled!!! Last edited by theBigChanges; 04-09-2012 at 10:18 AM.

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