ERZ Performance Customer Service

UTAMAV · 10-05-2011, 02:45 AM

Guys and Gals, just thought I would share a quick customer service experience for those of you considering a HFC in your Fairlady's future. I ordered ERZ HFC yesterday at 1pm...because the order was over the phone I think they made a mistake on my email address, so I did not get any confirmation of the order. Anyway, I sent an email to them at 1145pm their time, and I got a response from a real freaking person. The guy told me that he personally shipped my order and asked me to call tomorrow for my shipping number. This day and age, that is outstanding customer service. I'm not knocking BERK or any other vendor, as I have had no experience with them, just giving my buck o' five on this relatively new manufacturer in our NISSAN HFC market. +1 for Thomas and the ERZ customer service team

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daisuke149 · 10-05-2011, 03:57 PM

Glad your experience was good.

Generally people only post when things go wrong, good to see someone take the time to speak up when something goes right.

djpathfinder · 10-05-2011, 06:39 PM

I can attest to their excellent customer service, competitive pricing and lightning fast responses as well.

UTAMAV · 10-06-2011, 11:33 AM

I'm a real believer in Karma, but I think credit should be given who go out of their way to ensure the customer is taken care of. (Within reason).

10-05-2011, 02:45 AM	#1 (permalink)
UTAMAV Base Member Join Date: Jun 2011 Location: Arlington, TX Posts: 104 Drives: 14 Nissan 370Z GM A7 Rep Power: 14	ERZ Performance Customer Service Guys and Gals, just thought I would share a quick customer service experience for those of you considering a HFC in your Fairlady's future. I ordered ERZ HFC yesterday at 1pm...because the order was over the phone I think they made a mistake on my email address, so I did not get any confirmation of the order. Anyway, I sent an email to them at 1145pm their time, and I got a response from a real freaking person. The guy told me that he personally shipped my order and asked me to call tomorrow for my shipping number. This day and age, that is outstanding customer service. I'm not knocking BERK or any other vendor, as I have had no experience with them, just giving my buck o' five on this relatively new manufacturer in our NISSAN HFC market. +1 for Thomas and the ERZ customer service team. __________________ \| Agency Power Ti CBE \| Stillen G3 CAI \| Z1 Motorsport Wheel Spacers \| Bridgestone Pole Position Tires \|

10-05-2011, 06:39 PM	#3 (permalink)
djpathfinder A True Z Fanatic Join Date: Mar 2010 Location: Edmonton, Canada Posts: 12,910 Drives: 2012 GT-R BE Rep Power: 733	I can attest to their excellent customer service, competitive pricing and lightning fast responses as well. __________________ 2012 GT-R Black Edition Jet Black 2010 370Z 40th Anniversary // SOLD

10-06-2011, 11:33 AM	#4 (permalink)
UTAMAV Base Member Join Date: Jun 2011 Location: Arlington, TX Posts: 104 Drives: 14 Nissan 370Z GM A7 Rep Power: 14	I'm a real believer in Karma, but I think credit should be given who go out of their way to ensure the customer is taken care of. (Within reason). __________________ \| Agency Power Ti CBE \| Stillen G3 CAI \| Z1 Motorsport Wheel Spacers \| Bridgestone Pole Position Tires \|

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10-05-2011, 03:57 PM	#2 (permalink)
daisuke149 My *** is famous! Join Date: Mar 2010 Location: Alpharetta, GA Posts: 4,849 Drives: 2013 Boss 302 PW Rep Power: 31	Glad your experience was good. Generally people only post when things go wrong, good to see someone take the time to speak up when something goes right.