More delays (Berk)

zZSoCalZz · 07-19-2010, 04:37 PM

Quote:

Originally Posted by Matt

If they send out an exact ETA, it'll just fuel the fire if they don't meet it. That's business.

Yup... I work in the manufacturing/wholesale industry and the factory's that we work with always tell us the items are shipped or are on their way when in fact the entire order didn't even finish going through production. So ETA is just an estimate not an actual date unless they provide tracking/container numbers.

Not trying to back up Berk at all here but at our company we deal with similar situations. Bunch of "paid" back orders and the factory gives us the run around. Most cases, we give the run around to the customers that are on back order. However if it takes too long we issue full refunds.

Dembflyr · 07-27-2010, 08:56 PM

Well it was my turn to call. I spoke with Bryan today to see if there was any chance that they would start to ship by the end of this month.

In a word... NO.

He told me that they are still waiting for the shipment from their supplier and he expects it "any day now". ( sounds familiar)

At least now I won't check my email ten times a day hoping for a tracking number.

I did ask him to post on here when the shipment comes in so that we would at least know that he got it. He said that he would definitely would. Not holding my breath on that one.

So there you have it. More of the same.

craniac24 · 07-27-2010, 10:58 PM

Wow. Two weeks ago, Berk posted the following in the Group Buy thread:

"The exhaust assemblies are en-route to me now and a truck will arrive at our shop with all of your pipes very soon. The final weldment takes place in house and if any of you remember from last time we were able to complete 4-5 exhausts per day. The exhausts ship in the order of receipt but expect us to get it all done within 5-7 days."

Are the damn assemblies being delivered by carrier pigeon?? They were supposed to be "en-route" and somehow the pipes still haven't been delivered to Berk? Seriously...this is going beyond just poor customer service. Now it looks like Berk is being caught in outright lies. I sincerely hope all you people that paid for your exhausts actually end up getting something. If not...I hope someone knows a good attorney for a class action lawsuit.

kevr6 · 07-27-2010, 11:43 PM

This is ridiculous! I really feel for you guys!

Trips · 07-27-2010, 11:44 PM

Quote:

Originally Posted by kevr6

This is ridiculous! I really feel for you guys!

Z1804 · 07-27-2010, 11:47 PM

Take your money somewhere else. That's the only way that the service will change. My exhaust is a week late and I'm not happy. The only different is that whenever I call I speak to the same guy and he has been really forthright with me. I can at least appreciate that much.

craniac24 · 07-27-2010, 11:51 PM

I wish someone would test the waters and ask for their money back. Let's see if Berk starts to offer all kinds of excuses about not being able to process a refund. If that happens, then all of you will know for a fact what I happen to suspect already...

Z1804 · 07-27-2010, 11:56 PM

The difference in my situation is that it's only about 10 days late. However, he's sent me 2 sets of pictures of the build, so I know for sure that my exhaust is a reality and will be here soon. The other thing is that he refused to take payment the entire time he was building it. Finally, he took payment on it last week. Which tells me that it was about done or close to it.

I can't wait to get it so I can post some pics on the forum, to get some people to leave Berk alone. Their great product got dimished to garbage because of their laziness and bad customer service. All they had to do was spend some time on here like us and some of the other sponsors. They should have hire someone for that alone.

Jamaica · 07-28-2010, 12:17 AM

This really sucks for you guys.

craniac24 · 07-28-2010, 12:26 AM

Quote:

Originally Posted by Z1804

The difference in my situation is that it's only about 10 days late. However, he's sent me 2 sets of pictures of the build, so I know for sure that my exhaust is a reality and will be here soon. The other thing is that he refused to take payment the entire time he was building it. Finally, he took payment on it last week. Which tells me that it was about done or close to it.

I can't wait to get it so I can post some pics on the forum, to get some people to leave Berk alone. Their great product got dimished to garbage because of their laziness and bad customer service. All they had to do was spend some time on here like us and some of the other sponsors. They should have hire someone for that alone.

He's sent you pictures of the build??? How on earth is that possible if the parts haven't even arrived from the supplier yet?

Z1804 · 07-28-2010, 12:50 AM

Quote:

Originally Posted by craniac24

He's sent you pictures of the build??? How on earth is that possible if the parts haven't even arrived from the supplier yet?

I'm not getting a Berk CBE. I ordered the Boombop Shop CBE. Check the link below: very nice tone IMO.

The Boombop Shop: 370Z 2.5" X Pipe Catback Exhaust (Made in USA w/RathGibson Tubing!)

I placed my order in June.

zZSoCalZz · 07-28-2010, 12:50 PM

Quote:

Originally Posted by Z1804

I'm not getting a Berk CBE. I ordered the Boombop Shop CBE. Check the link below: very nice tone IMO.

The Boombop Shop: 370Z 2.5" X Pipe Catback Exhaust (Made in USA w/RathGibson Tubing!)

I placed my order in June.

That sounds nice.

craniac24 · 07-28-2010, 02:43 PM

Quote:

Originally Posted by Z1804

I'm not getting a Berk CBE. I ordered the Boombop Shop CBE. Check the link below: very nice tone IMO.

The Boombop Shop: 370Z 2.5" X Pipe Catback Exhaust (Made in USA w/RathGibson Tubing!)

I placed my order in June.

Ahh....I see. I actually took a look at this before ordering the Stillen. Looks and sounds great! Just couldn't take the plunge without reading some reviews from people that had actually bought it.

Z1804 · 07-28-2010, 02:59 PM

Quote:

Originally Posted by craniac24

Ahh....I see. I actually took a look at this before ordering the Stillen. Looks and sounds great! Just couldn't take the plunge without reading some reviews from people that had actually bought it.

I understand the reservations. I've thought the same thing. I like to give people the benefit of the doubt, so I went with them. From my interaction with the guys there and the pictures that they've sent me, I trust that I'm going to receive a great product. It comes with a lifetime warranty so I'm not worried.

fullmonty · 07-28-2010, 03:39 PM

Good luck guys!

07-27-2010, 08:56 PM	#92 (permalink)
Dembflyr Track Member Join Date: Feb 2010 Location: Indiana Posts: 886 Drives: G37S Sedan Rep Power: 16	Well it was my turn to call. I spoke with Bryan today to see if there was any chance that they would start to ship by the end of this month. In a word... NO. He told me that they are still waiting for the shipment from their supplier and he expects it "any day now". ( sounds familiar) At least now I won't check my email ten times a day hoping for a tracking number. I did ask him to post on here when the shipment comes in so that we would at least know that he got it. He said that he would definitely would. Not holding my breath on that one. So there you have it. More of the same. __________________ 2012 G37S Sedan 6MT - Project Practicality 2009-6MT-Sport/Touring-Dembflyr's Journal-TT Build Thread-CAR IS SOLD

07-27-2010, 10:58 PM	#93 (permalink)
craniac24 Enthusiast Member Join Date: Mar 2010 Location: Ronkonkoma, NY Posts: 339 Drives: 2010 PG Roadster Rep Power: 402	Wow. Two weeks ago, Berk posted the following in the Group Buy thread: "The exhaust assemblies are en-route to me now and a truck will arrive at our shop with all of your pipes very soon. The final weldment takes place in house and if any of you remember from last time we were able to complete 4-5 exhausts per day. The exhausts ship in the order of receipt but expect us to get it all done within 5-7 days." Are the damn assemblies being delivered by carrier pigeon?? They were supposed to be "en-route" and somehow the pipes still haven't been delivered to Berk? Seriously...this is going beyond just poor customer service. Now it looks like Berk is being caught in outright lies. I sincerely hope all you people that paid for your exhausts actually end up getting something. If not...I hope someone knows a good attorney for a class action lawsuit. __________________ 2010 6MT PG Roadster w/Sport & NAV. Stillen Exhaust, Stillen GIII Intake, Eibach Springs, H&R Spacers 15f/20r, SPC Rear Camber Kit. Thanks to Vinny Ten Racing!

07-27-2010, 11:43 PM	#94 (permalink)
kevr6 A True Z Fanatic Join Date: Feb 2009 Location: N.W. Atlanta Posts: 1,515 Drives: '09 Graphite 370Z 6M Rep Power: 666	This is ridiculous! I really feel for you guys! __________________ *Beware...* Daily Sliding In My ZLED!

07-27-2010, 11:47 PM	#96 (permalink)
Z1804 Premium Member Join Date: May 2010 Location: GA Posts: 784 Drives: 2009 370Z Sport M6 Rep Power: 16	Take your money somewhere else. That's the only way that the service will change. My exhaust is a week late and I'm not happy. The only different is that whenever I call I speak to the same guy and he has been really forthright with me. I can at least appreciate that much. __________________ Z1804 ------ Z1804 ------ Z1804 ------ ------ Z1804 ------ Z1804 ------ Z1804 Fairlady Z 2011 Calendar Now on Sale!!!

07-27-2010, 11:51 PM	#97 (permalink)
craniac24 Enthusiast Member Join Date: Mar 2010 Location: Ronkonkoma, NY Posts: 339 Drives: 2010 PG Roadster Rep Power: 402	I wish someone would test the waters and ask for their money back. Let's see if Berk starts to offer all kinds of excuses about not being able to process a refund. If that happens, then all of you will know for a fact what I happen to suspect already... __________________ 2010 6MT PG Roadster w/Sport & NAV. Stillen Exhaust, Stillen GIII Intake, Eibach Springs, H&R Spacers 15f/20r, SPC Rear Camber Kit. Thanks to Vinny Ten Racing!

07-27-2010, 11:56 PM	#98 (permalink)
Z1804 Premium Member Join Date: May 2010 Location: GA Posts: 784 Drives: 2009 370Z Sport M6 Rep Power: 16	The difference in my situation is that it's only about 10 days late. However, he's sent me 2 sets of pictures of the build, so I know for sure that my exhaust is a reality and will be here soon. The other thing is that he refused to take payment the entire time he was building it. Finally, he took payment on it last week. Which tells me that it was about done or close to it. I can't wait to get it so I can post some pics on the forum, to get some people to leave Berk alone. Their great product got dimished to garbage because of their laziness and bad customer service. All they had to do was spend some time on here like us and some of the other sponsors. They should have hire someone for that alone. __________________ Z1804 ------ Z1804 ------ Z1804 ------ ------ Z1804 ------ Z1804 ------ Z1804 Fairlady Z 2011 Calendar Now on Sale!!!

07-28-2010, 12:17 AM	#99 (permalink)
Jamaica A True Z Fanatic Join Date: Mar 2010 Location: SoCal Posts: 15,362 Drives: Under boost Rep Power: 73	This really sucks for you guys.

07-28-2010, 03:39 PM	#105 (permalink)
fullmonty A True Z Fanatic Join Date: Nov 2009 Location: Dirty Jersey Posts: 7,762 Drives: 370 Touring/Sport Rep Power: 34	Good luck guys! __________________

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