A not so successful Berk Exhaust install...

willtangclan · 03-17-2010, 04:46 PM

Quote:

Originally Posted by 1slow370

I feel bad for whoever has 2 passenger pipes coming in the mail though

Quote:

Originally Posted by JB1

Hey, at least I warned him or her...

JB

LOL I received 2 passenger pipes. I private messaged you and Mike. We should be getting this resolved soon.

BerkTech · 03-17-2010, 06:53 PM

A word on the packaging since this is such a hot topic. We had these boxes custom made for us and they cardboard mess you see on the inside are actually the saddles that hold the system. Instead of putting the box on a pallet or at least dragging the box by its strap they are flipping the box end over end. Imagine what it would look like if you were trying to use a square wheel, that's exactly how UPS is handling the package instead of pulling out the hand truck.

As long as these boxes weren't being tossed around this way the cradles should be holding everything off the ground. Unfortunately they are being handled so roughly that they end up looking like we just threw these pipes in a box with some random pieces of cardboard. The minute I saw how they were showing up we immediately adding a ton of void filling packing paper to keep the support cutouts together even though the boxes are being flipped and rolled. Lots of you noticed this change we put in right away.

Anyhow, JB1 - yes we messed up on packing your order and shipped you two driver side pipes. Don't be pissed at the kid helping out with the packing, I will take the fall on this one since its ultimately my operation here.

If your shop charged you $90 in labor because they had to back out I will take care of that for you. Hey I'm not an unreasonable person and I understand how you feel.

WuTang - We'll get a driver side shipped out to you!

Thanks guys for your continued support. I know this was a little rough and you guys are still sticking by us!

Regards,
Bryan
Berk Technology Inc.
Berk Technology

Mike · 03-17-2010, 06:55 PM

great customer service

spearfish25 · 03-17-2010, 07:04 PM

Excellent. I've spoken with JB (he's a local friend) and it sounds like things are being fixed promptly and properly. Well done Berk.

TonyBPD · 03-17-2010, 07:30 PM

Can't ask for anything more than that!

Chris@FsP · 03-17-2010, 08:08 PM

See guys, I told ya

Bryan, the packaging on the shipment we received from you today was excellent. Everything was in perfect shape.

1slow370 · 03-18-2010, 03:56 AM

Hey mine arrived fine other than the superficial hole all i'm saying is Instapak expanding foam

we use it at work and ship parts that cost 10-60 times what this exhaust does and haven't had one shipping damaged part in a foam filled box. there have been some pallet boxes that weren't strapped down inside a semi that took a forty foot ride through the truck and slammed against the front of the trailer but that thing weighed like 800 pounds and was some semi driver fail.

JB1 · 03-18-2010, 12:36 PM

Quote:

Originally Posted by BerkTech

A word on the packaging since this is such a hot topic. We had these boxes custom made for us and they cardboard mess you see on the inside are actually the saddles that hold the system. Instead of putting the box on a pallet or at least dragging the box by its strap they are flipping the box end over end. Imagine what it would look like if you were trying to use a square wheel, that's exactly how UPS is handling the package instead of pulling out the hand truck.

As long as these boxes weren't being tossed around this way the cradles should be holding everything off the ground. Unfortunately they are being handled so roughly that they end up looking like we just threw these pipes in a box with some random pieces of cardboard. The minute I saw how they were showing up we immediately adding a ton of void filling packing paper to keep the support cutouts together even though the boxes are being flipped and rolled. Lots of you noticed this change we put in right away.

Anyhow, JB1 - yes we messed up on packing your order and shipped you two driver side pipes. Don't be pissed at the kid helping out with the packing, I will take the fall on this one since its ultimately my operation here.

If your shop charged you $90 in labor because they had to back out I will take care of that for you. Hey I'm not an unreasonable person and I understand how you feel.

WuTang - We'll get a driver side shipped out to you!

Thanks guys for your continued support. I know this was a little rough and you guys are still sticking by us!

Regards,
Bryan
Berk Technology Inc.
Berk Technology

Thank you for solving this issue so well! I greatly appreciate this customer service and makes me feel good about using Berk products, HFC's and CBE, for my upgrades. And I am sure I will be even happier once it's all installed.

g96818 · 03-19-2010, 04:25 AM

Bryan, thanks for asking Aaron to drop by and see the setup.

I kinda noticed the pipes are pretty easy to bend once u bolt it together since it kinda evened it out quite a bit after i forced everything to bolt up on the ground.

So far everything looks ok, i'll keep an eye out for the middle hanger that it's pulling on, but hopefully it settles down and won't be a problem, now i just gotta get that damn bolt off for the cats.

I have to say, so far the sound is

I think with the stock cats, the system is quieter than stock, but my butt dyno definitely feels a difference.

Thanks for the help

BOLIO 671 · 03-20-2010, 04:59 AM

GREAT JOB BERK!!!!! We continue to stand by you!!!!!

Hey JB1 and WillTangClan...did the say how long it was gonna take to get the right part out to you

JB1 · 03-20-2010, 09:55 AM

Quote:

Originally Posted by BOLIO 671

GREAT JOB BERK!!!!! We continue to stand by you!!!!!

Hey JB1 and WillTangClan...did the say how long it was gonna take to get the right part out to you

Mine is in transit now, ETA middle of next week.

spearfish25 · 03-20-2010, 10:16 AM

Quieter than stock with stock cats? That can't be true...

And seriously, what's taking you guys so long with vids? Man oh man

azn370z · 03-20-2010, 11:42 AM

I have stock cats and everyone knows stock cbe makes no sound at idle or when driven. Berk cbe has a very very soft rumble at idle and louder rumble around 3k rpm. And no drone on the highway.

dlmartin81 · 03-20-2010, 11:47 AM

can someone plz post vids of cbe w/stoct cats?

rsximus · 03-20-2010, 03:00 PM

Quote:

Originally Posted by dlmartin81

can someone plz post vids of cbe w/stoct cats?

I highly doubt we'll see one.

I mean its been a while since people have received their exhaust and not 1 decent video or soundclip, nothing.

I want this exhaust bad, unfortunately it's sold out.

If I had gotten this exhaust, from day one I would have posted a full in depth review, with sound clips from all angles, interior, db measurement results ect. but too bad I can't get a hold of one till April when Berk stocks them.

03-17-2010, 06:53 PM	#107 (permalink)
BerkTech The370Z.com Sponsor Join Date: Jan 2009 Location: Irvine CA Posts: 279 Drives: Lots.... Rep Power: 272	A word on the packaging since this is such a hot topic. We had these boxes custom made for us and they cardboard mess you see on the inside are actually the saddles that hold the system. Instead of putting the box on a pallet or at least dragging the box by its strap they are flipping the box end over end. Imagine what it would look like if you were trying to use a square wheel, that's exactly how UPS is handling the package instead of pulling out the hand truck. As long as these boxes weren't being tossed around this way the cradles should be holding everything off the ground. Unfortunately they are being handled so roughly that they end up looking like we just threw these pipes in a box with some random pieces of cardboard. The minute I saw how they were showing up we immediately adding a ton of void filling packing paper to keep the support cutouts together even though the boxes are being flipped and rolled. Lots of you noticed this change we put in right away. Anyhow, JB1 - yes we messed up on packing your order and shipped you two driver side pipes. Don't be pissed at the kid helping out with the packing, I will take the fall on this one since its ultimately my operation here. If your shop charged you $90 in labor because they had to back out I will take care of that for you. Hey I'm not an unreasonable person and I understand how you feel. WuTang - We'll get a driver side shipped out to you! Thanks guys for your continued support. I know this was a little rough and you guys are still sticking by us! Regards, Bryan Berk Technology Inc. Berk Technology __________________ While the others type fast... Berk Technology goes fast.... See you at the track! OUR NEW PHONE NUMBER: (714) 546-BERK READ THE BERK BLOG HERE

03-17-2010, 06:55 PM	#108 (permalink)
Mike The370Z.com Sponsor Join Date: Jun 2009 Location: Loganville, GA Posts: 5,944 Drives: 370z Rep Power: 2186	great customer service __________________ NISSAN: 75 280Z / 86 300ZX GLL /87 Sentra SE / 03 350Z / 23 Z Porsche: 93 968 / 23 Macan GTS / 93 968

03-17-2010, 07:04 PM	#109 (permalink)
spearfish25 A True Z Fanatic Join Date: Mar 2009 Location: Naples, FL Posts: 4,117 Drives: to work Rep Power: 1856	Excellent. I've spoken with JB (he's a local friend) and it sounds like things are being fixed promptly and properly. Well done Berk. __________________ 2013 Cadillac V-Wagon, RIP Z

03-18-2010, 03:56 AM	#112 (permalink)
1slow370 A True Z Fanatic Join Date: Aug 2009 Location: In the D Posts: 3,732 Drives: v8 74 260z ;) Rep Power: 7251	Hey mine arrived fine other than the superficial hole all i'm saying is Instapak expanding foam we use it at work and ship parts that cost 10-60 times what this exhaust does and haven't had one shipping damaged part in a foam filled box. there have been some pallet boxes that weren't strapped down inside a semi that took a forty foot ride through the truck and slammed against the front of the trailer but that thing weighed like 800 pounds and was some semi driver fail. __________________ ANSWER PRICE LIST Answers - - - - - - - - - - - - - - - - $0.75 Answers (requiring thought) - - - - $1.25 Answers (correct) - - - - - - - - - - $12.50

03-19-2010, 04:25 AM	#114 (permalink)
g96818 Track Member Join Date: May 2009 Location: A rock in a big pond Posts: 681 Drives: 2009 370Z, 2012 M56 Rep Power: 3394	Bryan, thanks for asking Aaron to drop by and see the setup. I kinda noticed the pipes are pretty easy to bend once u bolt it together since it kinda evened it out quite a bit after i forced everything to bolt up on the ground. So far everything looks ok, i'll keep an eye out for the middle hanger that it's pulling on, but hopefully it settles down and won't be a problem, now i just gotta get that damn bolt off for the cats. I have to say, so far the sound is I think with the stock cats, the system is quieter than stock, but my butt dyno definitely feels a difference. Thanks for the help __________________ CZP are lying thieves!

03-17-2010, 07:30 PM	#110 (permalink)
TonyBPD Track Member Join Date: May 2009 Location: South Jersey Posts: 614 Drives: 2012 VW Golf R Rep Power: 17	Can't ask for anything more than that!

03-17-2010, 08:08 PM	#111 (permalink)
Chris@FsP Enthusiast Member Join Date: Dec 2009 Location: Tulsa, OK Posts: 430 Drives: 2008 350Z TT Rep Power: 368	See guys, I told ya Bryan, the packaging on the shipment we received from you today was excellent. Everything was in perfect shape.

03-20-2010, 04:59 AM	#115 (permalink)
BOLIO 671 A True Z Fanatic Join Date: Mar 2010 Location: GUAHAN Posts: 1,198 Drives: To & From then Back Rep Power: 3399	GREAT JOB BERK!!!!! We continue to stand by you!!!!! Hey JB1 and WillTangClan...did the say how long it was gonna take to get the right part out to you __________________ 2013 Nismo Z34 / FI TT #091 / IG: @lilzilla_z34

03-20-2010, 10:16 AM	#117 (permalink)
spearfish25 A True Z Fanatic Join Date: Mar 2009 Location: Naples, FL Posts: 4,117 Drives: to work Rep Power: 1856	Quieter than stock with stock cats? That can't be true... And seriously, what's taking you guys so long with vids? Man oh man __________________ 2013 Cadillac V-Wagon, RIP Z

03-20-2010, 11:42 AM	#118 (permalink)
azn370z A True Z Fanatic Join Date: Nov 2008 Location: Seattle Posts: 1,722 Drives: z34 - R1 Rep Power: 490	I have stock cats and everyone knows stock cbe makes no sound at idle or when driven. Berk cbe has a very very soft rumble at idle and louder rumble around 3k rpm. And no drone on the highway. __________________ 2010 k23 H&R sport springs / Spc rear camber arms / SSR SP1 / Berk cbe / Varis cf lip / Nismo S-Tune side skirts

03-20-2010, 11:47 AM	#119 (permalink)
dlmartin81 Track Member Join Date: Dec 2008 Location: Chalfont, PA Age: 43 Posts: 923 Drives: 09 370Z Rep Power: 608	can someone plz post vids of cbe w/stoct cats?

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