A not so successful Berk Exhaust install...

schrack150 · 03-14-2010, 05:25 AM

damn that sucks!

Cyberium · 03-14-2010, 06:27 AM

Mistakes happen... and unfortunatly it wasn't caught until the absolute worst time. Berk really needs to get their quality control / shipping in order if they want to continue being a trusted brand. Any update on a resolution?

Not that I need a reason but it reminds me why I stuck with F. I =)

tbonesteak · 03-14-2010, 12:49 PM

I'm SO glad i went with FI too. Attention to details and these little issues are what will keep me away from Berk and go to FI again when I buy my exhaust soon (i sold the FI for personal reasons).

370Zsteve · 03-14-2010, 12:51 PM

I have a feeling Berk's shipping manager is going to be flipping burgers by Monday. It's too bad because this is a beautiful exhaust, can't wait for Monday morning install.

m4a1mustang · 03-14-2010, 01:16 PM

Quote:

Originally Posted by spearfish25

The labor costs are as simple as a $90 dispute against the original credit card charge or a buyer dispute within Paypal.

However, hopefully Berk will own up to their blunder and do the right thing with overnighting the correct part and reimbursing the $90 labor. If not, they will lose a lot of potential buyers once this story-line plays out.

Why would you dispute the labor charge? It's not the shop's fault... and they do need to be paid for the time spent.

That said, I'm glad I went FI! Sucks that Berk is having so many fitment issues... I agree with Steve... someone's going to lose their head over this.

spearfish25 · 03-14-2010, 02:02 PM

Quote:

Originally Posted by m4a1mustang

Why would you dispute the labor charge? It's not the shop's fault... and they do need to be paid for the time spent.

No no no, you dispute $90 (wasted labor charge) of the payment made to Berk.

m4a1mustang · 03-14-2010, 02:11 PM

Quote:

Originally Posted by spearfish25

No no no, you dispute $90 (wasted labor charge) of the payment made to Berk.

Oh, gotcha. I didn't know you could dispute something like that...

kdoske · 03-14-2010, 02:17 PM

You can dispute anything you like, its more of a matter of will it be ruled in your favor. Pretty sure a labor charge dispute would be hard to pull off in a dispute. I'm sure the bank/creditor would tell you it would need to be resolved between you and the manufacturer since labor charges had nothing to do with the exhaust purchase.

Trips · 03-14-2010, 02:18 PM

DAMN! Have you contacted Berk?

m4a1mustang · 03-14-2010, 02:18 PM

Quote:

Originally Posted by kdoske

You can dispute anything you like, its more of a matter of will it be ruled in your favor. Pretty sure a labor charge dispute would be hard to pull off in a dispute. I'm sure the bank/creditor would tell you it would need to be resolved between you and the manufacturer since labor charges had nothing to do with the exhaust purchase.

That's what I'm thinking. If it's something directly related to the transaction (i.e. wrong part, no delivery, etc) then you could dispute the charge. But if you had a botched install I don't think you can dispute over something like that. Like you said, it's something that you'll have to work out with the seller.

Even if the parts are damaged, I think because they were delivered, you're credit card company will want you to try to work it out with the seller before you file a dispute...

radio5boro · 03-14-2010, 02:20 PM

My box has been home since Tuesday and I haven't even seen it yet. I just got back from Tokyo and Im in San Fran right Now. You guys are starting to worry me. Hopefully I have all the correct parts, nothings missing, and nothings bent. Ahhhhh!

SoCal 370Z · 03-14-2010, 02:21 PM

Man, the virtual lynch-mob is already forming and Berk has not even had a chance to respond here publicly, and more so (and a much better way) privately to the those who are encountering issues. Sometimes forums are a good thing—sometimes not.

370Zsteve · 03-14-2010, 02:23 PM

^

My install is tomorrow morning. Anxious!

m4a1mustang · 03-14-2010, 02:23 PM

Quote:

Originally Posted by 370Zsteve

^

My install is tomorrow morning. Anxious!

Hope it goes well. The Berks definitely sound great, so it's unfortunate to see these fitment problems.

370Zsteve · 03-14-2010, 02:25 PM

Quote:

Originally Posted by SoCal 370Z

Man, the virtual lynch-mob is already forming and Berk has not even had a chance to respond here publicly, and more so (and a much better way) privately to the those who are encountering issues. Sometimes forums are a good thing—sometimes not.

Well it's not like it is only one issue. Did you see this album yet?

Nissan 370Z Forum - g96818's Album: Failed Berks CBE Install!

03-14-2010, 05:25 AM	#16 (permalink)
schrack150 Track Member Join Date: Jan 2010 Location: Wheeling, West Virginia Age: 38 Posts: 590 Drives: 09 370z PW Rep Power: 16	damn that sucks! __________________ 2009 370z PW Base + Sport 6M 13.86@104.4 ERZ HFC, Injen, AP Exhaust...wet black powdercoated Ray's....UPrev

03-14-2010, 06:27 AM	#17 (permalink)
Cyberium Enthusiast Member Join Date: Mar 2009 Location: Vermont Posts: 379 Drives: 370z Touring \| Sport Rep Power: 16	Mistakes happen... and unfortunatly it wasn't caught until the absolute worst time. Berk really needs to get their quality control / shipping in order if they want to continue being a trusted brand. Any update on a resolution? Not that I need a reason but it reminds me why I stuck with F. I =) __________________ Stillen G3 Intakes \| F. I TDX

03-14-2010, 12:51 PM	#19 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 43	I have a feeling Berk's shipping manager is going to be flipping burgers by Monday. It's too bad because this is a beautiful exhaust, can't wait for Monday morning install. __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

03-14-2010, 02:18 PM	#24 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,732 Drives: 🔰 Rep Power: 10	DAMN! Have you contacted Berk? __________________

03-14-2010, 02:21 PM	#27 (permalink)
SoCal 370Z A True Z Fanatic Join Date: Feb 2009 Location: US of A Posts: 2,842 Drives: Answers Rep Power: 33	Man, the virtual lynch-mob is already forming and Berk has not even had a chance to respond here publicly, and more so (and a much better way) privately to the those who are encountering issues. Sometimes forums are a good thing—sometimes not. __________________ ( Click to show/hide ) Why I NEVER say NO to the Panda Lou Fusz!!!

03-14-2010, 12:49 PM	#18 (permalink)
tbonesteak Track Member Join Date: Mar 2009 Location: Socal Posts: 914 Drives: MY09 MB 6MT Rep Power: 375	I'm SO glad i went with FI too. Attention to details and these little issues are what will keep me away from Berk and go to FI again when I buy my exhaust soon (i sold the FI for personal reasons).

03-14-2010, 02:17 PM	#23 (permalink)
kdoske Track Member Join Date: Jul 2009 Location: Louisiana Posts: 541 Drives: 800whp Unicorn FI Z Rep Power: 17	You can dispute anything you like, its more of a matter of will it be ruled in your favor. Pretty sure a labor charge dispute would be hard to pull off in a dispute. I'm sure the bank/creditor would tell you it would need to be resolved between you and the manufacturer since labor charges had nothing to do with the exhaust purchase.

03-14-2010, 02:20 PM	#26 (permalink)
radio5boro Base Member Join Date: Sep 2009 Location: Queens, NY Posts: 158 Drives: 09 MBlue 370z 6MT Rep Power: 16	My box has been home since Tuesday and I haven't even seen it yet. I just got back from Tokyo and Im in San Fran right Now. You guys are starting to worry me. Hopefully I have all the correct parts, nothings missing, and nothings bent. Ahhhhh!

03-14-2010, 02:23 PM	#28 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 43	^ My install is tomorrow morning. Anxious! __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

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