AAM fails to stand behind their own products

SS_Firehawk

So I've advocated AAM products in the past for their performance and perceived reliability. Well, today I'm telling you, they don't stand behind their customers or products, just their bottom line. I had purchased an AAM S-Line axleback from them last Feb. In April I deployed and the car sat garaged until March. When I finally drove the car, I complained of rattling. I took it to Fever Racing to diagnose. They tried adding washers to the exhaust flanges. It didn't work. Well, after I took the exhaust off, I noticed that the welds broke off both mufflers. There is a hole in my heat shield from the vibration. There is also paint damage from the exhaust tips hitting the bumper; presumably from the broken welds and additional vibration. This isn't the first time welds broke. After 2.5 months of ownership, an exhaust hangers broke off and I had both rewelded.

After talking with Tyler at AAM,he told me that due to buying the exhaust last February and not knowing the driving conditions over the last year, they can't warranty the product. Instead they offered to repair it for a charge. So needless to say, I told them in more than a few words I won't be doing business with them.

Straight of AAM's page. We can see how hollow this statement is...

"ETHICS
At AAM Competition the basic business ethic is carried on, an ethic of being honest, providing unparalleled service, 100% customer satisfaction, and a commitment to every customer who walks through the door."

The picture speak for themselves. This is a primary reason why Fast Intentions now has my business and I've literally sold or selling every AAM item I have.

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OptionZero

After reading about how they bungled their intake manifold i'm not surprised to hear they're ****

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OptionZero Build Thread

JTM88

I've seen enough similar threads to not want to do business with them. That weld looked like it didn't have my penetration


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OhioYJ

Doesn't really look like there was a weld between the two mufflers? Seems like the two mufflers should have been welded together directly carrying most of the stress, not that little piece of rod up there. Looks like there may have been something?

Nixin

Yup good idea to order your Fast Intentions exhaust, you will not be disappointed!

ScottM

Yeah I have welded for years and that weld didn't have enough heat unfortunately.

Spooler

Dude, don't you know not to take your stuff to Fever racing. You haven't seen the fiasco with the turbo kit and install on here. Good lord what a train wreck.

Dreadnaught

And why in the hell were the guys at Fever racing adding washers to the exhaust flanges? It makes no sense to me except to make your car have an exhaust leak and sound like doo doo.

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DeliriousClam

seems their quality has gone downhill. They were fantastic when I bought my cat-back two years ago but now it's terrible customer service wise along with quality of work

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Most of what I post here are artistic works of fiction and falsehood. Only a fool would take anything I post here as fact.

Infidel

I've seen enough similar threads to not want to do business with them. That weld looked like it didn't have my penetration


It's genetics sir, not everyone knows how cold the water is when they urinate.

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BOOSTED

SINISTER

Thanks for the post, no one wants to do business with a company that does not give a F. I certainly wont give them any business. Every time they deny taking care of a customer they lose repeat business and referrals. They don't care because they are short sighted and focus on the daily and monthly bottom line. Overtime however, their business will decline and they will blame it on anything other than their own stupidity associated with their historical crappy service...it a vicious cycle for business owners who don't follow basic business 101 which is take care of your clients first and foremost...

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Staples

Sorry to hear about the issues. Unfortunately this isn't anything new or a shock to me. From what I've seen, they sound great but the fitment and craftsmanship lacks.

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SS_Firehawk

It was on the bolts, which don't make much sense for adjustment. You put washers on the hangers

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SS_Firehawk

I am happy to say AAM reached out this morning and approved sending the axleback for repair. Good on them. Just wish it didn't have to come down to this. I'll see if they plan on taking care of the bumper and heat shield, but one thing at a time. Im happy they're at least willing to step up to repair the exhaust. It's a small gesture, but carries significance.

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Chuck33079

Well, let's be real. They wouldn't have done **** had you not made this thread. They're just doing damage control, they don't care about a customer unless that customer makes their issue public. Their first response is what they should be judged on, not the backpedaling once they saw the number of views your thread got.

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