AAM fails to stand behind their own products

SS_Firehawk

So I've advocated AAM products in the past for their performance and perceived reliability. Well, today I'm telling you, they don't stand behind their customers or products, just their bottom line. I had purchased an AAM S-Line axleback from them last Feb. In April I deployed and the car sat garaged until March. When I finally drove the car, I complained of rattling. I took it to Fever Racing to diagnose. They tried adding washers to the exhaust flanges. It didn't work. Well, after I took the exhaust off, I noticed that the welds broke off both mufflers. There is a hole in my heat shield from the vibration. There is also paint damage from the exhaust tips hitting the bumper; presumably from the broken welds and additional vibration. This isn't the first time welds broke. After 2.5 months of ownership, an exhaust hangers broke off and I had both rewelded.

After talking with Tyler at AAM,he told me that due to buying the exhaust last February and not knowing the driving conditions over the last year, they can't warranty the product. Instead they offered to repair it for a charge. So needless to say, I told them in more than a few words I won't be doing business with them.

Straight of AAM's page. We can see how hollow this statement is...

"ETHICS
At AAM Competition the basic business ethic is carried on, an ethic of being honest, providing unparalleled service, 100% customer satisfaction, and a commitment to every customer who walks through the door."

The picture speak for themselves. This is a primary reason why Fast Intentions now has my business and I've literally sold or selling every AAM item I have.

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