Berk Exhaust Production with X-Pipe

370Zsteve · 03-11-2010, 01:53 PM

What is known as Superior Customer Service

ChrisSlicks · 03-11-2010, 02:15 PM

Berk,

Please start taping the bag of bolts etc to something large inside the box, like the muffler (after it's wrapped in bubble wrap of course). That way if the box is punctured (which just about all of them have been) then this bag of critical little bits wont be falling out. Otherwise very happy to see the new improved packaging.

370Zsteve · 03-11-2010, 02:18 PM

Quote:

Originally Posted by chrisslicks

berk,

please start taping the bag of bolts etc to something large inside the box, like the muffler (after it's wrapped in bubble wrap of course). That way if the box is punctured (which just about all of them have been) then this bag of critical little bits wont be falling out. Otherwise very happy to see the new improved packaging.

agree

BerkTech · 03-11-2010, 02:24 PM

Quote:

Originally Posted by ChrisSlicks

Berk,

Please start taping the bag of bolts etc to something large inside the box, like the muffler (after it's wrapped in bubble wrap of course). That way if the box is punctured (which just about all of them have been) then this bag of critical little bits wont be falling out. Otherwise very happy to see the new improved packaging.

Yes, that is one of the changes. The bag will be taped to a part of the exhaust so it doesn't fly around and get ripped open.

BOLIO 671 · 03-11-2010, 08:53 PM

Quote:

Originally Posted by BerkTech

First of all, we at Berk Technology would like to appologize for our early customers whose exhaust systems were packed poorly. We are not making any excuses for our mistake in this regard and are offering resolution to those who received any damaged components because of this mistake. Rest assured that we have taken an entirely different approach to packing these systems after the criticism from our customers and first hand knowledge of how truly disrespected these boxes are by the delivery companies.

Unfortunately, because of this, some of our customers exhaust hangers have been bent during the shipping process resulting in mis-aligned tips after install. We are working with these customers to resolve their issue, but we are happy to announce that this is not a manufacturer defect that is causing the mis-aligned tips and re-assure any potential customers in the future that their exhausts will be packaged in a way to prevent bent hangers. We would like to thank The Weapon for helping us determine the cause of this.

We have learned an important lesson through this first batch, but we stand behind our product and our customer service 100%. So again, our apologies to those who were un-happy with any part of their experience with us. We do not take your criticism lightly and will do our best to rectify the situation. Thank you to all of our customers for your support! If you have any questions, comments, or concerns, please feel free to contact us.

THAT'S WHAT I'M TALKING ABOUT!!!!!!! GOOD JOB BERK!!!! ITS NO WONDER WHY YOU'RE PRODUCTS ARE SO GREAT!!!! YOU LISTEN TO THE PEOPLE!!!!

theDreamer · 03-11-2010, 01:52 PM

Glad to see you in here Berk, good customer service and hope those with issues get them resolved.

JB1 · 03-11-2010, 02:37 PM

Received mine today as well. No problems with the packaging here. Will see about the hanger being straight when I install on Saturday.

Berk came in

Matt · 03-11-2010, 03:28 PM

Thanks for the feedback berk. Again, minus the packaging, this system is incredible!

Shift · 03-11-2010, 08:52 PM

Well after a 10 hour day, 2:15 min ride home. Some 2 hours added to that the Berk system is on. Sounds great just wish it wasn't going to rain all weekend, so I could let her breath alittle. Time for some over due sleep...

KEVTEX · 03-12-2010, 05:14 PM

My exhaust arrived today well packed and in good shape. Weighing the pieces without the packaging I got the following numbers.
muffler section 32.2lbs
y section 12.2lbs
resonators 8.8lbs each
bolts and gaskets 1.2lbs
total of 63.2lbs

BOLIO 671 · 03-12-2010, 05:22 PM

Quote:

Originally Posted by KEVTEX

My exhaust arrived today well packed and in good shape. Weighing the pieces without the packaging I got the following numbers.
muffler section 32.2lbs
y section 12.2lbs
resonators 8.8lbs each
bolts and gaskets 1.2lbs
total of 63.2lbs

Quote:

My BERK exhaust came in today as well. After seeing how some of the others received theirs, I was worried about how it would be packed. Well, there was no need to worry for me, it was packed perfectly. See pictures below. The box did have one hole but that was it. Lots of paper in the box, cardboard supports for the different part, all parts were wrapped in bubble wrap and to top it all off, the mufflers and resonators had an additional layer of some sort of foam material around them.

As I received the box at work, I was able to weigh the parts on our shipping scale. I believe the weight of this exhaust has been discuses already, but I thought it wouldn't hurt to mention it again.

Total weight: 64lbs
Parts:
- Muffler section: 33lbs
- X-pipe: 13lbs
- Mid pipes (resonators): 9lbs each, so 18 in total

For the nitpickers: yes, I left the protective martial on the exhaust when I weighed the parts, so if it makes anyone feel better, you can say the total weight is slightly less then 64lbs...

Install will be on Saturday morning, I'll report back with my review then.

Pretty close to JB1's weight....he weighed his exhaust with the packaging still on it....

azn370z · 03-12-2010, 05:32 PM

That's 2.1 lbs less than stillens cbe.

370Zsteve · 03-13-2010, 08:21 AM

Quote:

Originally Posted by azn370z

That's 2.1 lbs less than stillens cbe.

Heh heh heh

KEVTEX · 03-13-2010, 01:16 PM

Just finished installing Berk exhaust(already had HFC's). Easy one man job if you just bolt it in place, but helper is required to perfectly align each point of connection. I managed to get the wife to crawl underneath the car and tighten some bolts while I lined up the matching flanges. The exhaust tips lined up perfectly.
The sound is much lower pitched and mellow when cruising through the neighborhood. As has been reported before, no drone at highway speeds. Berk really got it right on this product.

370Zsteve · 03-13-2010, 01:58 PM

Quote:

Originally Posted by KEVTEX

I managed to get the wife to crawl underneath the car and tighten some bolts while I lined up the matching flanges.

03-11-2010, 01:53 PM	#1 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 43	What is known as Superior Customer Service __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

03-11-2010, 01:52 PM	#6 (permalink)
theDreamer A True Z Fanatic Join Date: Feb 2009 Location: Texas Posts: 30,879 Drives: 370z Rep Power: 4211	Glad to see you in here Berk, good customer service and hope those with issues get them resolved. __________________ theDreamer's Z // Fast Intentions // Uprev // GTM // HKS // TEIN theDreamer's Silvia // URAS // GREDDY Houston Zs // Facebook // Twitter // Instagram

03-11-2010, 02:37 PM	#7 (permalink)
JB1 Track Member Join Date: Mar 2009 Location: Chicagoland Posts: 748 Drives: 09 Nissan 370Z sold Rep Power: 18	Received mine today as well. No problems with the packaging here. Will see about the hanger being straight when I install on Saturday. Berk came in __________________ Black Fangs // Black rear Valance // Berk CBE // COBB post MAF tubes // K&N drop in filters // Setrab Oil Cooler // Stillen Sway bars // Z1 SS brake lines // Stillen brake cooling kit // Harness bar //

03-11-2010, 03:28 PM	#8 (permalink)
Matt A True Z Fanatic Join Date: Oct 2009 Location: Augusta, GA Age: 42 Posts: 1,680 Drives: 2010 Avalanche LT Rep Power: 19	Thanks for the feedback berk. Again, minus the packaging, this system is incredible! __________________ "Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.

03-11-2010, 08:52 PM	#9 (permalink)
Shift Base Member Join Date: Apr 2009 Location: Glen Rock,PA Age: 58 Posts: 220 Drives: (370-Z MT Blue 7A) Rep Power: 16	Well after a 10 hour day, 2:15 min ride home. Some 2 hours added to that the Berk system is on. Sounds great just wish it wasn't going to rain all weekend, so I could let her breath alittle. Time for some over due sleep... __________________ 2009 Mt Blue 7AT * GTSpec 4 point brace * Berk HFC * Stillen GEN III * Berk CBE * Forgestar F-14 * NISMO S Tuned Spoiler

03-11-2010, 02:15 PM	#2 (permalink)
ChrisSlicks A True Z Fanatic Join Date: Mar 2009 Location: North East Posts: 6,203 Drives: 09 370Z Sport M6 Rep Power: 654	Berk, Please start taping the bag of bolts etc to something large inside the box, like the muffler (after it's wrapped in bubble wrap of course). That way if the box is punctured (which just about all of them have been) then this bag of critical little bits wont be falling out. Otherwise very happy to see the new improved packaging.

03-12-2010, 05:14 PM	#10 (permalink)
KEVTEX Base Member Join Date: Nov 2009 Location: Montgomery, TX Posts: 119 Drives: 2010 370Z 7at sp pg Rep Power: 16	My exhaust arrived today well packed and in good shape. Weighing the pieces without the packaging I got the following numbers. muffler section 32.2lbs y section 12.2lbs resonators 8.8lbs each bolts and gaskets 1.2lbs total of 63.2lbs Last edited by KEVTEX; 03-12-2010 at 05:15 PM. Reason: spelling

03-12-2010, 05:32 PM	#12 (permalink)
azn370z A True Z Fanatic Join Date: Nov 2008 Location: Seattle Posts: 1,722 Drives: z34 - R1 Rep Power: 490	That's 2.1 lbs less than stillens cbe. __________________ 2010 k23 H&R sport springs / Spc rear camber arms / SSR SP1 / Berk cbe / Varis cf lip / Nismo S-Tune side skirts

03-13-2010, 01:16 PM	#14 (permalink)
KEVTEX Base Member Join Date: Nov 2009 Location: Montgomery, TX Posts: 119 Drives: 2010 370Z 7at sp pg Rep Power: 16	Just finished installing Berk exhaust(already had HFC's). Easy one man job if you just bolt it in place, but helper is required to perfectly align each point of connection. I managed to get the wife to crawl underneath the car and tighten some bolts while I lined up the matching flanges. The exhaust tips lined up perfectly. The sound is much lower pitched and mellow when cruising through the neighborhood. As has been reported before, no drone at highway speeds. Berk really got it right on this product.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
SACLAM Limited Production Exhaust System	SoCal 370Z	Intake/Exhaust	56	01-06-2015 11:19 AM
Installed Berk Test pipe	>135I	Exterior & Interior	13	09-11-2009 09:04 PM
Nismo S-Tune Exhaust (15-5850) vs. Nismo H-Pipe Config Exhaust	scruffydog	Intake/Exhaust	7	07-17-2009 06:33 PM
X-pipe exhaust system....take a look, boombop shop exhaust	genki370z	Intake/Exhaust	2	07-03-2009 02:27 AM