Titanium and Stainless Steel Fastener Kits for your Engine Bay! - DressUpBolts.com!

Originally Posted by WarmAndSCSI

I didn't pay to get jerked around for 2.5 weeks to only have to ask for a refund. Get your sh*t together, let every person who has paid know exactly when their purchase is going to ship, then get everything shipped out ASAP, preferably via USPS Priority Mail so everybody gets their order in 2-3 days.

I don't understand why you can't call your anodizer right now and get an updated lead time. I'm not ignorant to this whole process - I've run custom parts on a CNC before, finished them, and I know exactly the wait process one has to go through to get a batch of parts anodized, and exactly how costly it is. But I also know that any reputable business you're interacting with can give you a lead time +/- a day, and definitely cut you a break if they know you're in hot water with customers due to something taking so long.

Are they not open on Mondays? Stop playing forum PR person and make some phone calls like you should have been - away on business or not - last week.

Originally Posted by 2theextreme

Chris, just made the final payment for my blue titanium set. Will you be @ the Victory Nissan car show in Richmond this coming Sunday?

Originally Posted by kevr6

No refund wanted here! Just keep me posted and I'm good!!

Originally Posted by DressUpBolts

I called first thing this morning, and left a message. I also called right before I posted this he's at lunch. I wanted to have an answer before I posted, but wasn't able to. I said tomorrow, simply to make sure I had time to get an answer.

I'm not playing forum PR, simply being as honest as possible with you guys.

I understand your frustration,

Originally Posted by DressUpBolts

I am extremely sorry for my lack of communication with you guys this past week.

I can assure you we are not here to take your money, you will get exactly what you ordered. I have been very busy this past week on some other project which took me out of town. However, I'm back now and getting you guys happy is my top priority!

Here's the deal. We had a few GB's end around the same time. Which really killed us on our stock. On top of other issues like our purple not matching with a new batch, and us not being on top of our fulfillment list I made the decision to delay the shipment of our 370 kits for one week so we can confirm we were shipping all pieces needed in the kit. We even had a local customer with a 370 stop by and we did a test fit on his car. We corrected the mistakes with the fulfillment list.

So, now I was expecting the 370 kits to be shipped (last week) while I was out of town most of the week. I get back yesterday and find out since we had 3 GB's end last week and the week before, we are super low on everything now (poor planning on my part, no excuses). So we have shipped 1 370Z kit before we realized out fulfillment list was incorrect. We even overnighted him the remaining pieces plus the our Strut Tower Kit for the 370z to test out at no charge.

I understand everyone being upset at the situation I am to! I don't like being unable to deliver our products in a timely manner. I assure you we will make sure everyone is happy.

So here are my thoughts:

I can refund your shipping costs
OR
I can offer you a discount on our 370z Strut Tower Bar Kit (Includes the 4 Bolts and 2 Nuts for the STB).

If you guys want the STB Kit, I will make sure it ships with your Engine Bay Kit.

Again, I apologize for the delay! We will make sure everyone gets exactly what they ordered. We are a small business, and customer service is extremely important to us. As is providing a quality product in a timely manner. We dropped the ball on this one guys, and I apologize for that.

Thanks,

-Chris Bishop

Originally Posted by Slynky

(1) - You can understand if I'm reluctant to send any additional money via PayPal for a reduced price product as an apology for a product I've already sent money for that I haven't received.

(2) - I don't think I'd be interested in receiving a reduced price product that you indicate in a round-a-bout way is in testing (to see if it fits OK).

(3) - So, refudning my shipping cost would be the obvious choice for me since I'm worried about my money in the first place...I'd certainly not send MORE.

Door number THREE (3), please...Thanks.

Originally Posted by Slynky

Got this on the morning of the 28th. Still waiting. How are these coming if I may ask...?

Originally Posted by WarmAndSCSI

I hope they come USPS Priority... a small flat rate box is only $4.85 after all. I really think all of the bolts would fit. If it's coming any slower, I definitely want my S&H money back - $8 for slow shipping on 36 light-weight fasteners is a rip-off.

I'd like to hear an update on the purple kits sometime before the 6th when we were promised they'd ship. Hopefully they're going to be ready sooner.

Originally Posted by DressUpBolts

I will send your kit however you would like. If you want me to overnight it to you I will.

Also, I keep checking the tracking number I have, and I'm pretty sure these will ship late Monday/Tuesday morning.

Originally Posted by DressUpBolts

I will send your kit however you would like. If you want me to overnight it to you I will.

Also, I keep checking the tracking number I have, and I'm pretty sure these will ship late Monday/Tuesday morning.

Originally Posted by 2theextreme

Hey everyone, I met Chris today at Ztoberfest in Richmond, VA! He does exist and is a real human!!

But seriously, he brought me my kit and delivered it in person just as promised. These things look pretty awesome! I'll be holding off on installing mine until my hood issues are cleared up. Let's just say the aftermarket hood I chose.....I shouldn't have. I just wanted to reassure anyone who hasn't rec'd their set yet to be patient.....Chris will come through.

Photos of the kit can be taken....if anyone wants to see them. Just let me know.

Originally Posted by WarmAndSCSI

Oh yes, pics please!