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Berk Cat-Back Exhaust GB #2!!!

I must add a comment that I obviously want the Berks exhausts...which is the only explaination why all of us have been patiently waiting so long...but as much as I

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Old 07-06-2010, 08:38 AM   #346 (permalink)
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I must add a comment that I obviously want the Berks exhausts...which is the only explaination why all of us have been patiently waiting so long...but as much as I and others want it, I don't think that wanting the exhaust in itself would push the product

BERK Where are you at?
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Old 07-06-2010, 09:25 AM   #347 (permalink)
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I agree. Totally disappointing. I called over a week ago and someone was supposed to get back to me. All I wanted was an estimate as to when my order might ship. That is not too much to ask.
I wonder if they feel that the 370z market is saturated with options for a car that is still fairly rare. Sure seems though that if you make a quality product and take care of your customers then you can dominate the market.... Hmm, who could I be referring to?
I have stuck with the Berk because it has everything that I wanted from an exhaust. Unfortunately their customer service is so poor that this will be my only purchase ever of a Berk product.
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Old 07-06-2010, 09:26 AM   #348 (permalink)
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Man, that really sucks for you guys. Can't believe their customer service is this terrible. IF they are still a sponsor on the board you could PM AK and see if maybe he could get in touch with them for an answer.
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Old 07-06-2010, 09:52 AM   #349 (permalink)
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Berk, sadly, has pretty much destroyed their reputation on this forum. Unbelievable lack of customer service skills, does not bode well for the company's future.
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Man, that really sucks for you guys. Can't believe their customer service is this terrible. IF they are still a sponsor on the board you could PM AK and see if maybe he could get in touch with them for an answer.
Although I hate to say this, the only way for a company to realize it's lack of customer service is through loss of profit. People need to try to find a comparable exhaust and go elsewhere. People are willing to be patient even though Berk has been absent from the forum, and neglectful of your comments and concerns. Some will be waiting until next year for their exhaust. The deadlines don't even matter anymore.

I've heard and saw the Berk exhaust in person. It is a very nice exhaust. However, it is not worth a 7 months wait with no company communication IMHO. I'm not saying you should go buy an FI, but look at their customer service and business model. Night and day.......

I don't believe the customer is always right, but in this case you should be getting that exhaust for 50% of the cost because of the patience and maturity everyone who placed an order has shown.

Good luck guys. If you choose to wait, I hope it won't be for much longer.
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Old 07-06-2010, 09:54 AM   #350 (permalink)
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Well said!
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Old 07-07-2010, 07:29 AM   #351 (permalink)
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I just got an email from Amplified stating I have a $100 credit, call them?
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Old 07-07-2010, 07:48 AM   #352 (permalink)
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So I finally got a complaint for the Berks: they fell off my god damn hangers because the hooks on them are so short as it is, they barely fit lol. Ended up getting the meatball flag because it was dangling down, and melted a little chunk of my rear bumper.

Had to rig them up w/ some heavy gauge wire to the back rubber hangers just to make sure it stayed on for the rest of my track sessions. Will have to find a more permanent solution...
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Old 07-07-2010, 01:02 PM   #353 (permalink)
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Quote:
Originally Posted by Z1804 View Post
Although I hate to say this, the only way for a company to realize it's lack of customer service is through loss of profit. People need to try to find a comparable exhaust and go elsewhere. People are willing to be patient even though Berk has been absent from the forum, and neglectful of your comments and concerns. Some will be waiting until next year for their exhaust. The deadlines don't even matter anymore.
I really don't think that it will make much difference. I think there are only a hand full of us still waiting.

My second choice is the FI CBE. I know the Stillen CBE has a similar look and sound to the Berk but I just cant get over the look of the tips. Even if I ordered the FI now I wouldn't see it until September. If there is another delay with the Berk I will cancel and go with the FI.

I think they have lost way more business then they have gained by those of us sticking around.
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Old 07-07-2010, 01:45 PM   #354 (permalink)
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This will be my last purchase from them for sure!
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Old 07-08-2010, 07:15 AM   #355 (permalink)
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This will be my last purchase from them for sure!
Not me! Next purchase, Berk HFC's
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Old 07-09-2010, 04:25 PM   #356 (permalink)
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Not me! Next purchase, Berk HFC's
ok, ok, maybe one more purchase if this exhaust needs that kick from the HFC's! HAHA!

Are you going to get them from BERK or a dealer? Good luck either way!
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Old 07-09-2010, 04:39 PM   #357 (permalink)
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Quote:
Originally Posted by Z1804 View Post
Although I hate to say this, the only way for a company to realize it's lack of customer service is through loss of profit. People need to try to find a comparable exhaust and go elsewhere. People are willing to be patient even though Berk has been absent from the forum, and neglectful of your comments and concerns. Some will be waiting until next year for their exhaust. The deadlines don't even matter anymore.

I've heard and saw the Berk exhaust in person. It is a very nice exhaust. However, it is not worth a 7 months wait with no company communication IMHO. I'm not saying you should go buy an FI, but look at their customer service and business model. Night and day.......

I don't believe the customer is always right, but in this case you should be getting that exhaust for 50% of the cost because of the patience and maturity everyone who placed an order has shown.

Good luck guys. If you choose to wait, I hope it won't be for much longer.
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Old 07-10-2010, 01:56 AM   #358 (permalink)
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I ordered mine directly from Berk weeks ago, along with the CBE. Got the hfc's very fast, maybe a week, with invoice the next day and tracking info.


Quote:
Originally Posted by Holliday View Post
ok, ok, maybe one more purchase if this exhaust needs that kick from the HFC's! HAHA!

Are you going to get them from BERK or a dealer? Good luck either way!
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Old 07-10-2010, 02:07 AM   #359 (permalink)
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Good luck with your exhauts guys! I hope they come soon for ya'll
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Old 07-10-2010, 02:08 AM   #360 (permalink)
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Good luck with your exhauts guys! I hope they come soon for ya'll
Yea, real Soon!
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