Berk Cat-Back Exhaust GB #2!!!

BOLIO 671 · 07-06-2010, 08:38 AM

I must add a comment that I obviously want the Berks exhausts...which is the only explaination why all of us have been patiently waiting so long...but as much as I and others want it, I don't think that wanting the exhaust in itself would push the product

BERK Where are you at?

Dembflyr · 07-06-2010, 09:25 AM

I agree. Totally disappointing. I called over a week ago and someone was supposed to get back to me. All I wanted was an estimate as to when my order might ship. That is not too much to ask.
I wonder if they feel that the 370z market is saturated with options for a car that is still fairly rare. Sure seems though that if you make a quality product and take care of your customers then you can dominate the market.... Hmm, who could I be referring to?
I have stuck with the Berk because it has everything that I wanted from an exhaust. Unfortunately their customer service is so poor that this will be my only purchase ever of a Berk product.

m4a1mustang · 07-06-2010, 09:26 AM

Man, that really sucks for you guys. Can't believe their customer service is this terrible. IF they are still a sponsor on the board you could PM AK and see if maybe he could get in touch with them for an answer.

Z1804 · 07-06-2010, 09:52 AM

Quote:

Originally Posted by 370Zsteve

Berk, sadly, has pretty much destroyed their reputation on this forum. Unbelievable lack of customer service skills, does not bode well for the company's future.

Quote:

Originally Posted by m4a1mustang

Man, that really sucks for you guys. Can't believe their customer service is this terrible. IF they are still a sponsor on the board you could PM AK and see if maybe he could get in touch with them for an answer.

Although I hate to say this, the only way for a company to realize it's lack of customer service is through loss of profit. People need to try to find a comparable exhaust and go elsewhere. People are willing to be patient even though Berk has been absent from the forum, and neglectful of your comments and concerns. Some will be waiting until next year for their exhaust. The deadlines don't even matter anymore.

I've heard and saw the Berk exhaust in person. It is a very nice exhaust. However, it is not worth a 7 months wait with no company communication IMHO. I'm not saying you should go buy an FI, but look at their customer service and business model. Night and day.......

I don't believe the customer is always right, but in this case you should be getting that exhaust for 50% of the cost because of the patience and maturity everyone who placed an order has shown.

Good luck guys. If you choose to wait, I hope it won't be for much longer.

m4a1mustang · 07-06-2010, 09:54 AM

Well said!

370Zsteve · 07-07-2010, 07:29 AM

I just got an email from Amplified stating I have a $100 credit, call them?

MightyBobo · 07-07-2010, 07:48 AM

So I finally got a complaint for the Berks: they fell off my god damn hangers because the hooks on them are so short as it is, they barely fit lol. Ended up getting the meatball flag because it was dangling down, and melted a little chunk of my rear bumper.

Had to rig them up w/ some heavy gauge wire to the back rubber hangers just to make sure it stayed on for the rest of my track sessions. Will have to find a more permanent solution...

Dembflyr · 07-07-2010, 01:02 PM

Quote:

Originally Posted by Z1804

Although I hate to say this, the only way for a company to realize it's lack of customer service is through loss of profit. People need to try to find a comparable exhaust and go elsewhere. People are willing to be patient even though Berk has been absent from the forum, and neglectful of your comments and concerns. Some will be waiting until next year for their exhaust. The deadlines don't even matter anymore.

I really don't think that it will make much difference. I think there are only a hand full of us still waiting.

My second choice is the FI CBE. I know the Stillen CBE has a similar look and sound to the Berk but I just cant get over the look of the tips. Even if I ordered the FI now I wouldn't see it until September. If there is another delay with the Berk I will cancel and go with the FI.

I think they have lost way more business then they have gained by those of us sticking around.

Holliday · 07-07-2010, 01:45 PM

This will be my last purchase from them for sure!

370Zsteve · 07-08-2010, 07:15 AM

Quote:

Originally Posted by Holliday

This will be my last purchase from them for sure!

Not me! Next purchase, Berk HFC's

Holliday · 07-09-2010, 04:25 PM

Quote:

Originally Posted by 370Zsteve

Not me! Next purchase, Berk HFC's

ok, ok, maybe one more purchase if this exhaust needs that kick from the HFC's! HAHA!

Are you going to get them from BERK or a dealer? Good luck either way!

Trips · 07-09-2010, 04:39 PM

Quote:

Originally Posted by Z1804

Although I hate to say this, the only way for a company to realize it's lack of customer service is through loss of profit. People need to try to find a comparable exhaust and go elsewhere. People are willing to be patient even though Berk has been absent from the forum, and neglectful of your comments and concerns. Some will be waiting until next year for their exhaust. The deadlines don't even matter anymore.

I've heard and saw the Berk exhaust in person. It is a very nice exhaust. However, it is not worth a 7 months wait with no company communication IMHO. I'm not saying you should go buy an FI, but look at their customer service and business model. Night and day.......

I don't believe the customer is always right, but in this case you should be getting that exhaust for 50% of the cost because of the patience and maturity everyone who placed an order has shown.

Good luck guys. If you choose to wait, I hope it won't be for much longer.

Justin1686 · 07-10-2010, 01:56 AM

I ordered mine directly from Berk weeks ago, along with the CBE. Got the hfc's very fast, maybe a week, with invoice the next day and tracking info.

Quote:

Originally Posted by Holliday

ok, ok, maybe one more purchase if this exhaust needs that kick from the HFC's! HAHA!

Are you going to get them from BERK or a dealer? Good luck either way!

fullmonty · 07-10-2010, 02:07 AM

Good luck with your exhauts guys! I hope they come soon for ya'll

Trips · 07-10-2010, 02:08 AM

Quote:

Originally Posted by fullmonty

Good luck with your exhauts guys! I hope they come soon for ya'll

Yea, real Soon!

07-06-2010, 08:38 AM	#346 (permalink)
BOLIO 671 A True Z Fanatic Join Date: Mar 2010 Location: GUAHAN Posts: 1,198 Drives: To & From then Back Rep Power: 3399	I must add a comment that I obviously want the Berks exhausts...which is the only explaination why all of us have been patiently waiting so long...but as much as I and others want it, I don't think that wanting the exhaust in itself would push the product BERK Where are you at? __________________ 2013 Nismo Z34 / FI TT #091 / IG: @lilzilla_z34

07-06-2010, 09:25 AM	#347 (permalink)
Dembflyr Track Member Join Date: Feb 2010 Location: Indiana Posts: 886 Drives: G37S Sedan Rep Power: 16	I agree. Totally disappointing. I called over a week ago and someone was supposed to get back to me. All I wanted was an estimate as to when my order might ship. That is not too much to ask. I wonder if they feel that the 370z market is saturated with options for a car that is still fairly rare. Sure seems though that if you make a quality product and take care of your customers then you can dominate the market.... Hmm, who could I be referring to? I have stuck with the Berk because it has everything that I wanted from an exhaust. Unfortunately their customer service is so poor that this will be my only purchase ever of a Berk product. __________________ 2012 G37S Sedan 6MT - Project Practicality 2009-6MT-Sport/Touring-Dembflyr's Journal-TT Build Thread-CAR IS SOLD

07-06-2010, 09:26 AM	#348 (permalink)
m4a1mustang A True Z Fanatic Join Date: Feb 2009 Location: Northern VA Posts: 55,385 Drives: on two wheels Rep Power: 6962	Man, that really sucks for you guys. Can't believe their customer service is this terrible. IF they are still a sponsor on the board you could PM AK and see if maybe he could get in touch with them for an answer. __________________ - Steve Zs & Coffee - Saturdays at 10AM in Fairfax, VA and Columbia, MD (Click the banner!) LIKE us on Facebook!

07-06-2010, 09:54 AM	#350 (permalink)
m4a1mustang A True Z Fanatic Join Date: Feb 2009 Location: Northern VA Posts: 55,385 Drives: on two wheels Rep Power: 6962	Well said! __________________ - Steve Zs & Coffee - Saturdays at 10AM in Fairfax, VA and Columbia, MD (Click the banner!) LIKE us on Facebook!

07-07-2010, 07:29 AM	#351 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 43	I just got an email from Amplified stating I have a $100 credit, call them? __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

07-07-2010, 07:48 AM	#352 (permalink)
MightyBobo A True Z Fanatic Join Date: Feb 2009 Location: Las Vegas, NV Posts: 8,465 Drives: No cars; only bikes Rep Power: 52	So I finally got a complaint for the Berks: they fell off my god damn hangers because the hooks on them are so short as it is, they barely fit lol. Ended up getting the meatball flag because it was dangling down, and melted a little chunk of my rear bumper. Had to rig them up w/ some heavy gauge wire to the back rubber hangers just to make sure it stayed on for the rest of my track sessions. Will have to find a more permanent solution... __________________ I don't own a car anymore.

07-07-2010, 01:45 PM	#354 (permalink)
Holliday Track Member Join Date: Aug 2009 Location: Cache, OK Age: 38 Posts: 916 Drives: in the fast lane.... Rep Power: 17	This will be my last purchase from them for sure! __________________

07-10-2010, 02:07 AM	#359 (permalink)
fullmonty A True Z Fanatic Join Date: Nov 2009 Location: Dirty Jersey Posts: 7,762 Drives: 370 Touring/Sport Rep Power: 34	Good luck with your exhauts guys! I hope they come soon for ya'll __________________

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