Reflections on GTM over the years

Originally Posted by bullitt5897

This story does not make sense...

Can you go into more detail of what happened? From what you have posted it sounds as the following happened:

You bought a TT kit and extras (what extras? This could impact your install)
You bought a transmission upgrade

You sent your car in for installation of the TT kit, upgrade of your transmission and installation of extra parts.

After 7 months you were unsatisfied with the progress and requested the car be returned to you.

(There is a gap as to what happened next as apparent in your post quoted above)

From your post I am deducting that Sam uninstalled the kit and transmission and returned you the car.

Based off what you posted Sam only charged you for the initial tear down and install amount of $700... This is the amount you claim he did not refund you and kept. This is completely legitimate as you bought a product and service then cancelled after work began... Most companies would have charged a restocking fee if you bought parts from them. This is the same thing. Now a TT kit install will cost you north of $2k+ Not to mention the install of the upgraded transmission so a $700 fee is a bargain... They could have kept more if they were greedy. I have known shops to keep all the install costs just to penalize the customer.

With all that said: there are a lot of gaps in this story and in order for you to get correct advice or answers you may want to be complete in your story...

I am curious how this really played out... And how Sam took 20k from you... I don't think he actually took 20k from you but rather you are upset over A $700 dispute... Am I correct in my thinking?