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Originally Posted by 09nismo498 wow, he just called me again to confirm my refund will be here next week. thats awesome. thank you sam! I would wait to be happy

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Old 02-13-2014, 10:06 PM   #136 (permalink)
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Originally Posted by 09nismo498 View Post
wow, he just called me again to confirm my refund will be here next week. thats awesome. thank you sam!
I would wait to be happy until that check clears.
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Old 02-13-2014, 11:21 PM   #137 (permalink)
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Wow. That's great.
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Old 02-17-2014, 09:27 AM   #138 (permalink)
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George/Sam/GTM really need to help this guy out:
GTM MHI Twin Turbo Kit or GTX V3 at Group Buy Price

Any contract/agreement requires good faith on both sides. The customer provided the 20%, but the vendor did not provide the product in a reasonable time. George you said you were working to improve customer service, well here you go.
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Old 02-17-2014, 06:11 PM   #139 (permalink)
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MMC nice try brotha. But they showed us again who they are and not who they claim to be.

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Old 02-17-2014, 07:41 PM   #140 (permalink)
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MMC nice try brotha. But they showed us again who they are and not who they claim to be.

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And now the info is out that GTM denied the person transferring the spot to another person. That costs GTM zero to do, but they refuse.
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Old 02-17-2014, 09:05 PM   #141 (permalink)
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Well the way I see it is when people here stop using them they will no longer care to be a sponsor. If only I had waited just a little longer before pulling the trigger...
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Old 02-17-2014, 10:22 PM   #142 (permalink)
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It really is a shame.

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Old 02-17-2014, 10:30 PM   #143 (permalink)
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Certainly makes it hard to keep doing business with them. I'm going built motor soon. Would have loved to buy the supposed new t25 housing and stage 3 turbos but after all this I'm forced to look at other options. My stage 2 kit is great but that's where it ends with them.
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Old 02-17-2014, 11:21 PM   #144 (permalink)
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MMC thank you for bringing that thread to my attention, I have posted a reply to clear up the miss understanding.

Happy Presidents day!

-George
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Old 02-28-2014, 08:48 PM   #145 (permalink)
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Just an update for any of you guys that are interested... still no check. Supposed to be here anytime now. Hopefully soon! Also, just curious who else is awaiting a refund? Sam told me there were 3 other people awaiting refund as well?
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Old 03-01-2014, 07:53 AM   #146 (permalink)
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Originally Posted by 09nismo498 View Post
Just an update for any of you guys that are interested... still no check. Supposed to be here anytime now. Hopefully soon! Also, just curious who else is awaiting a refund? Sam told me there were 3 other people awaiting refund as well?
They keep digging the hole deeper.
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Old 03-01-2014, 08:49 AM   #147 (permalink)
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Wow! Still? I thought you received your refund weeks ago. You'll get it 09 if you feel that you need it now get your bank involved.

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Old 03-01-2014, 09:59 AM   #148 (permalink)
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Hey George since sam has you doing his dirty work now maybe you can start a group buy for us who have spent good money on your company only to find our exhaust manifolds are CRACKING. We need exhaust manifolds that Do Not Crack. I'm only writing this here because your company will not respond to my emails and my kit is only just offer a year old. If you company is legit you would replace our Cracked Exhaust manifolds under warranty or maybe you would rather wait until it causes an accident by blowing up while driving and costing someone their lives...?

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Old 03-01-2014, 10:54 AM   #149 (permalink)
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Wow it's going way past bad customer service now.... GTM needs to fix this. And along with everything else that's an issue. We'll see how long it takes George to respond to this one.

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Old 03-01-2014, 11:14 AM   #150 (permalink)
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A long time ago. DestinyZ had a huge problem with GTM. He's a Navy Guy who was serving here on island.

He bought the first kit that came out from GTM. Sam sent him USED parts and a damaged Intercooler which had oil and metal shavings on it. How the hell does that happen new?

He posted pictures, recorded phone conversations etc. But he got flamed here because of the GTM fan boys didn't believe that SAM could do such a thing. For the guys who live in state and can visit their project on a daily basis or can go up there in person. Easy fix. When your dealing with a company half way around the world and something out of the ordinary happens. They seem to blow you off and ignore you since you just can't come in and complain.


Long story short. When I go boost. I will go with a more "REPUTABLE" company aka FI or BP... Why the hell does a large company like GTM who manufacturers along of their parts and machines their parts in house need a 20% down on parts not available? Such bad F'ing practice and is really not allowed in terms of paypal by laws because you even aren't receiving any goods.

GTM, you think you got the market cornered because of a lot of things you it's come out with but in time you won't. Hopefully with the support that FI and BP get from us forum users and stories like this. They can expand and R&D more services for us.

A good product only goes so far. When a product fails, a company with good business practice should always stand behind their product and make it right.


Good luck guys and I hope all these horror stories get resolved.
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