GTM Performance Engineering: MHI Twin Turbo Official Release

Alkatraz

Hang on guys! (Why do I always seem to be defending the company that has my money and doesn't tell me whats going on?!? Lol!)

'Restocking Fee' is probably not the most perfect name for it, but GTM definitely incur a cost for everyone who changes their mind and pulls out. They have used their own and everyone else's money to purchase large quantities of parts in development of these kits. If people pull out then GTM need to return money that has already been invested in parts and development. You all seem to think that GTM have no costs to produce these kits until the very last day that they are ready to be shipped! Everyone here must have at least some basic comprehension of how business works, right?

If GTM has stated an exact delivery date on contract, then they are liable to deliver by that date. As far as I am aware, no exact shipping date was ever provided to me and I was aware that there may be (would probably be) delays.

Edit: Signed contract stating "25% restocking fee". In the end only charged less than 10% of the total purchase price. Even given the option of crediting the restocking fee towards other parts. Not sure why he didn't just get $500 worth of parts and be happy with it but I don't just jump to conclusions and thats his business.

Again, I'm not trying to defend GTM but this all seems above board to me. Apart from the massive, crazy, over the top delays that is!

elperuano

Alkatraz u are truly sad.

Dzel

RESTOCKING FEES!!! Are you kidding me when I got my money back they said and I quote "why would we charge you restocking fees" that's not how we work".

I got my full amount back I didn't have to pay restocking nothing. What are they going to restock the idea off the kit? Do not let them take advantage of you!

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Chuck33079

I completely understand where you're coming from on this. I think this is why people are having issues getting their refunds. I absolutely think GTM is having liquidity issues due to people backing out, sunk costs for R&D and equipment.

However, I completely disagree that charging a customer a fee to exit the group buy is in any shape, way or form acceptable. They made numerous references to being ready to ship in August or so. It's almost 2014. There's got to be a point where the fee doesn't apply. The contract is two-way. If the customer is in breach for backing out, GTM may also be in breach for not providing a product in a timely manner. Maybe the contract doesn't have a set date in it. I'm sure when the contract was written, they had no idea that in December nobody would have their kits.That doesn't mean that the contract can exist in perpetuity. At some point the customer must be able to get out at no charge if there is no reasonable expectation of having the other end of the contract fulfilled in a reasonable time frame.

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Alkatraz

And there is always some idiot that resorts to personal attacks when their brain fails them. If you don't know how business works then thats your problem. Keep your personal attacks to yourself!

Trips. Please jump in and clean up the kindergarten again before the dirty nappies start getting thrown around.....again.

Dzel

Really did you not see this post. Come on man they are deliberately legally taking everyone's money to retain the losses.

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Trips

Whats your stake in this? I've read pretty much all of your posts

And I didn't find many useful ones.


NOW step back and put away the pitchfork, and STAY OUT & STAY QUIET!!

This includes Also Dzel! YOU were WARNED already to STAY OUT!

Another comment from either one of you and you'll be sitting on the sidelines sucking your thumb.





On another note fellows, I've left Both Sam/Mike and included AK a pm.

Hopefully they respond or AK can try to find a way to get the refund issues squared away.

I left them all a link here. Im very sorry that I can't do more to help.


Im going to PLEASE ask the discussion stay civil and refrane from making slanderous comments or I'll just close this until Sam reopens it for an update and comments.

Thank Guys.

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Ill

I have also been following this thread but I am not in the group buy.

I finally called gtm a few hours ago after receiving no reps pines to emails of PMs in week, Mike answered and said Sam was out for the day but would gladly answer my questions tomorrow when I call back at a specified time.

Just pick up the phone and stop relying in a forum to get answers. I have paid in full for a stage 1 TT, one of the ones not in development, on September 19th and have yet to receive my product. Whenever I contact them they give me various reasons why it has been delayed, such as sam's sudden health issue, the shipping department being behind, waiting for the thermal and powdercoating. By now I'm getting antsy and am really starting to get concerned when I will receive the kit, but the point is that if you reach out to them by phone I have always received an answer.

I cannot comment on the members who have left message and never received a call back, but I am sure there is an explanation. GTM has had a large impact on the platform, I doubt they would just pull a 180 and decide to screw over the enthusiasts who helped make the company in the in the first place.

I hope they get on soon and figure it all out.

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elperuano

Alka you should look around here. I didn't mean to attack you personally just kind of slipped. You're just a special kind of person. Business is business. Shady is shady.

You're right on 1 thing. Trips should come in J
here and clean up the shady practice. Look how many people canceled. I believe he's the only one to get charged a restocking fee. Have fun on your island.

DEpointfive0

Being a cost analyst... You cannot charge the customer for your sunken R&D costs or anything going into the making of a product; especially when the product isn't out yet. Your profit margin should be so high that you cover the R&D, but in this scenario, the customer shouldn't be held liable.


I'll go back in my hole now

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Alkatraz

I agree to some extent Chuck. They definitely could wave a 'restocking fee' (lol at the irony in this term) in order to save face and not have people giving negative feedback. Many businesses would, others don't, thats GTM's choice. It looks like Mike made some effort to help out by a) not charging the full 25% and b) offering to put the $ towards other parts.

If the poster (forgot the username, sorry) could post more detail and explain why he didn't just get exactly $475 worth of parts, then it would be easier to comment. Not knowing more detail it seems weird to right off the $475 instead of at least getting something out of it? Again, not attacking poster, just need more detail.

The initial reason that he had 'restocking fee' written into the contract is because he was using the 'layaway' setup to try to save some money. Correct me if I am wrong but no one who paid up front has been charged this fee, correct?

G37sHKS

So tell me, People who signed up for the group buy but still didnt pay anything. How you going to charge them $475 if they decided to move on?

I know GTM doesnt like getting people's money for nothing, Mike and Pablo saved my wallet a good amount of money and I really appreciate that. Pablo is a very nice guy.

But this restocking fees is what bothers me. I seriously have no idea how you guys are going to charge $475 for people who didnt pay yet.

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elperuano

I have no stake. Just disappointed to see what's happening. Hurts the FI community.

DEpointfive0

Only stake I have is that I pushed 2 people onto this kit... Now I feel like the ultimate d-bag...

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Alkatraz

Wow! I am a special kind of person apparently. I am able to look at this situation 'THAT I AM ACTUALLY INVOLVED IN UNLIKE YOU!!!' objectively and without prejudice and can understand what is going on.

I do have fun on my island. We are one of the richest countries in the world, with one of the highest standards of living in the world and on a per capita basis our economy pisses all over yours. Life on the island is fantastic!

Uhoh, just resorted to country vs country attacks on a US based forum.....everyone apart from eldouchebagio, please ignore those remarks :P