Originally Posted by 09nismo498 I would really hope its before summer of 2014... i hope it does so i can get in on the group buy by then lol
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12-17-2013, 11:57 PM | #2418 (permalink) |
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Just for the record I never accused GTM of anything illegal. I DID sign a contract knowing that a "restocking fee" would be charged. I'm mad at myself for doing it, however also irritated with GTM because I know that the contractual agreement wasn't a two way street. If I paid in full, I still would have no product. In the end I lost money, and it's natural for me to be upset. The communication issues with GTM is unacceptable. When the customer has to make repeated follow up calls to an email requesting an invoice for parts, that is a major disservice. Especially after each call, the customer is told it will be done by the end of the day and you already have the customers money. It's bad that you get called out for having horrid communication, yet seemingly do nothing about it. Lastly, absolutely ZERO effort whatsoever to retain a customer who is displeased with the company (at least in my experience).
This will be my last post in this thread because I no longer have a spot in the group buy. This will also be the last time I do any business with GTM. I shouldn't as a customer have to strive for the companies business, it should be the other way around. It's a shame because GTM has done good things for this platform and has some great things in the future that I would love to get my hands on. I am easily one of the most reasonable guys you will ever meet. I often see reasoning in people's decisions that have ill effects on me. Unfortunately this is not one of those situations. I have no doubts that the MMHI turbo kit will be a great product with many happy users. To everyone still in the group buy, you will love boost (if you don't already know lol) and I hope the product will be delivered sooner than later so you can burn tires faster than you make money!
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2009 370z touring w/sports package Last edited by zguynate; 12-18-2013 at 12:00 AM. |
12-18-2013, 01:03 AM | #2419 (permalink) | |
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12-18-2013, 08:52 AM | #2420 (permalink) | |
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12-18-2013, 08:56 AM | #2421 (permalink) |
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There are two sides to performance of a contract. What he should have done is paid in full the kit when ready to cancel, thus fulfilling his side of the contract. When GTM could not deliver the kit, they would have to give a full refund.
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12-18-2013, 09:21 AM | #2422 (permalink) |
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My wife initially told me to do this over a year ago because she knows how I am. When it is all said and done, a GTR will satisfy your power craving for many years to come.
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12-18-2013, 09:34 AM | #2423 (permalink) |
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Well I'm a grown man and I can see when I'm wrong. I do apologize about the whole fee thing my understanding was that there were no restocking fees. I did not know about the contract. A contract is a contract. Period.
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12-18-2013, 10:14 AM | #2424 (permalink) |
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Thats why he paid it in full.
I expected more concrete update, in this one I can't find anything related to the lacks of communication, rare updates and overall poor client service. Not to mention that we deserves some appologies for it. Moreover, I find it arrogant, the main message is: it will be ready when its ready, stay if you want, if not pay the fee and get lost. Good luck guys with this project, I'm out. I've contacted with Sasha from Boosted Performance, great guy and awsome client service. Imagine he replies for my emails! Only couple of his kits left, ready to ship When you will be waiting and begging for another crappy update in Summer 2014 I will be boosted already for months ! |
12-18-2013, 12:40 PM | #2425 (permalink) | |
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Like I said before, if the terms are not defined in the contract, it's up in the air as to what it really means. As for me, I still stand my ground as to what the two terms mean. You cannot restock something that was never in possession by the customer and you cannot put a product in layaway when it is not finished. Unless someone is willing to post the definitions on the contract, it is pointless trying to argue it. In civil court here in the US, person only needs to prove 51% to win the case. If it is not defined in the contract, chances are the customer would win if he/she decided to take it to court. |
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12-18-2013, 12:41 PM | #2426 (permalink) | |
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Ambiguity in contracts favors the buyer, not the seller.
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12-18-2013, 12:47 PM | #2427 (permalink) |
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Legal or not. Its still a daft move...just give the man his money, I am sure he has suffered enough.
Good luck everyone and chill out, boooooost. Sent from my SAMSUNG-SGH-I337 using Tapatalk |
12-18-2013, 12:59 PM | #2428 (permalink) |
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Still taking shots at the competition I see....
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