GTM Performance Engineering: MHI Twin Turbo Official Release

lww

For those of you who haven't been involved in turning custom one off fabrication into production assembly line work, this should be a lesson. This is not a trivial exercise and unfortunately, it's not unusual when dealing with as many third party suppliers as GTM has on this project.

Yes, their communication could be better but this is not a cheap arena to play in nor one where you can expect instant gratification.

I guarantee nobody on here has been without their car over this project longer than me since mine is the one they've been doing the prototyping on for the last 2 years!

I empathize with everyone that committed early. The result will be worth it. But if you can't afford the money or time to play with big boys, don't slide up to the table.

And remember, there's a 4 cyl "BRZ" fighting Z coming out in late 2014 for anyone who would rather "upgrade"...

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Must resist...

m3chhawk

You are missing the point. The other two primary vendors went through delays as well. Some of the delays were for the exact same reason (casting), yet none of their customers were up in arms or had an outcry anywhere near this level. This has nothing to do with "playing with the big boys." Especially when this is the cheapest (and I don't mean least expensive) kit on the market. It's about treating customers the right way. I understand GTM is busy. But all it would take is a little bit of communication. 5 minutes once a week to provide some visibility. Even if it was as simple as "nothing has changed."

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Dzel

You think you can climb in the ring cause you think you can box?

Apparently you haven't been following this thread...

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SS_Firehawk

All I see is this...



When you should be doing this...

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Dzel

Firehawk that's AWESOME!

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Master_Ly

Again, just want to say thanks again to those that are speak more than enough for the rest of us, haha!

I have similar concerns of those that respectfully voice their thoughts, I"m on this group-buy list, I'm a would-be first time GTM customer, and first time group-buy participant so imagine all of the concerns going through my mind. But I refrain from commenting because this thread shouldn't become flaming through as some have already tried to take it in that direction. Honestly, I'm still in this because what they've offered as an upgrade for our patience and understanding. I think that's great even though I haven't taken delivery on it; waiting for when it's all a go. So in the end, maybe they'll have another added touch of bonus for bearing with them on dealing with the unexpected and out of human control factors.

When it comes to business, it's really simple: phone call and then immediately following up via email to recap is a great COYA method. In my opinion, this works the best for me.

GTM, I personally would say and others may agree that it's very appreciative and helpful when you post a ballpark of when the next pulse-check will be with your update. So if it's a couple weeks, then it is what it is and you've managed the expectation that's when it'll be the next update, even if the update is to say 'there're aren't any update at this moment' or remind what's still in flight.

Thanks all!

Dzel

Nicely said.

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Dzel

Have you seen pucks in car vid of his kit!

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KN21283

puckshaw

Over a month now and still no refund. I filed a claim with my bank and they're issuing me a credit for the full amount and going after GTM. I'm done wasting my time leaving messages with GTM. Good luck dealing with this company guys. It's a shame. I've met Sam and liked the guy. Their company has done big things for the Z community, but they're shooting themselves in the foot with this kind of crap. I've taken my business somewhere else and couldn't be happier. Now if you'll excuse me, I have a Boosted Performance kit to enjoy

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>>>>>BP Build Thread<<<<<

Dzel

Wow things are getting serious when it resorts to financial institutions getting involved.

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elperuano

I wonder if Trips had any luck getting in contact with them

Diabel

Yeah, it's very serious, it is a fraud...

TerribleONE

I.b.t.l...

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Alkatraz

Thats possibly taking it a bit far. To say that it is fraud then you are insinuating that GTM is purposely holding onto the money for financial gain with no intention of paying it back or providing a product. I feel bad for Puckshaw but don't think that they are purposely witholding his cash.

I have a feeling that it is more like they have bitten off WAY more than they can chew and dont have the systems in place to handle everything that is going on. Every single time that I have called (from Australia) someone has picked up the phone, either Mike or someone else, so its not like they have shut up shop and run off with everyones money. They just dont have the business systems in place to handle everything and it is now hurting their reputation.

In late 2012/early 2013 either Mike or Sam would post on this forum and the G37 forum almost daily. Now they barely post on here once a month and dont post on the G37 forum at all. Obviously they just have way too much happening and as I mentioned months ago, their communication is now sorely lacking.

The fact that they have not sent me a single email or reached out to me in any way in the 7 or so months since I sent them AUD$8000+ says to me that they just dont have anyone who has any overall control of that side of the business. Having dealt with plenty of local performance workshops in the past, I know that they are generally run by a group of guys who love cars and are great mechanic's but generally dont have anyone on board with any massive amount of business accumen. Once things get too big, too quickly, it can be very easy to lose control.

Hopefully they can get their s$&t together, get everyones money back who asks for it and get the kits out to me and the others asap. Fingers crossed and good luck to them and everyone else involved!