S&R

blackonorange · 08-18-2012, 06:40 PM

A better response would of been free turbos for everyone but this will suffice

Neo187H · 08-18-2012, 06:52 PM

Quote:

Originally Posted by blackonorange

A better response would of been free turbos for everyone but this will suffice

So how did you hear about Motion Lab?

weiboy718 · 08-18-2012, 07:55 PM

Quote:

Originally Posted by SRperformance

I would like to start off by apologizing for the lack of communication of my new sales person. I saw your intake come in and asked him about it and he said I got it. Our fab guy has been super busy. Plus we are moving to a new 15000sqft facility so whole shop is upside down. Again there are no excuses and I admit fault here. There will be no charge for your intake.
You can ask Tim & Mike I'm a straight shooter and for now on just deal with me I'm the owner Bobby. I will deal with my salesperson. Again I'm Sorry

To S&R Performance!

Nixlimited · 08-18-2012, 07:59 PM

Quote:

Originally Posted by weiboy718

To S&R Performance!

All's well that ends well. I hope the OP can get it worked out and edit his post.

GaleForce · 08-18-2012, 08:04 PM

Quote:

Originally Posted by Neo187H

Impressive, easily the best response I have seen from a vendor in relation to customer issues posted on this forum.

Isamu · 08-18-2012, 08:10 PM

when it comes to customer Service, Bobby, is second to none.. he is a very busy dude.. but he will do what he has to, too make customers happy

RyanWest · 08-18-2012, 10:44 PM

bobby, you guys are moving again? were too?

rxdo · 08-18-2012, 10:49 PM

Great to see a vendor respond like this.

Huck · 08-18-2012, 11:49 PM

Well that just settles it, when I get the money S&R is retuning my car

good customer service will win me over and get you my business every time.

Sent from my iPizzle using magic and new-fangled science stuff

ANMVQ · 08-19-2012, 12:01 AM

Quote:

Originally Posted by SRperformance

I would like to start off by apologizing for the lack of communication of my new sales person. I saw your intake come in and asked him about it and he said I got it. Our fab guy has been super busy. Plus we are moving to a new 15000sqft facility so whole shop is upside down. Again there are no excuses and I admit fault here. There will be no charge for your intake.
You can ask Tim & Mike I'm a straight shooter and for now on just deal with me I'm the owner Bobby. I will deal with my salesperson. Again I'm Sorry

Hey Bobby, All I can say is WOW,

that was the respones I honestly didnt think I would have got from you guys,. thank you for the reply and the honesty, + A plus customer serive, I will be calling you on Monday to iron the rest out, Thank you Bobby talk to you Monday morning,

Trips · 08-19-2012, 12:16 AM

Quote:

Originally Posted by ANMVQ

Hey Bobby, All I can say is WOW,

that was the respones I honestly didnt think I would have got from you guys,. thank you for the reply and the honesty, + A plus customer serive, I will be calling you on Monday to iron the rest out, Thank you Bobby talk to you Monday morning,

Please let us know if all goes well so we can close this!

Also Thank You S&R for stepping up

Mr.Squeeze · 08-19-2012, 01:02 AM

to S & R cant beat good customer service.

theaudir8fan · 08-19-2012, 04:01 AM

wow, seriously amazed at Bobby's response, only if more vendors can be like this and admits fault, the modding world would be a much better place

valpozguy · 08-19-2012, 06:04 AM

Just to let everyone know.Bobby did a great job on my car. My build went great. any question that I ever had on the car he answered any issue I had on the car he made right. bobby is a straight up kinda guy. If you have any questions he will answer them.

CSA0890 · 08-19-2012, 08:41 PM

Wow very impressive. When I go to turbo my car S&R will be getting my money.

08-18-2012, 11:49 PM	#24 (permalink)
Huck A True Z Fanatic Join Date: Jan 2012 Location: Cocoa, Florida Age: 42 Posts: 5,075 Drives: Pantydropper machine Rep Power: 33	Well that just settles it, when I get the money S&R is retuning my car good customer service will win me over and get you my business every time. Sent from my iPizzle using magic and new-fangled science stuff __________________ VLEDS \| Evo-R \| Moddiction \| CF Hood Struts \| F.I. CF CBE & LTH \| Stillen CAI \| NST Pulleys \| UpRev \| Z1 \| M7 \| Status \| Forgestar \| PSS \| Whiteline \| SPL \| SPC \| Kenwood \| Zenclosure \| Kicker \| Alpine Type R

08-19-2012, 01:02 AM	#27 (permalink)
Mr.Squeeze A True Z Fanatic Join Date: Aug 2010 Location: Keystone state Posts: 1,209 Drives: 2010 370z Rep Power: 20153	to S & R cant beat good customer service. __________________ Driven Motorsports Single Turbo 7675 T4 1.32 A/R 995WHP 780TQ

08-19-2012, 04:01 AM	#28 (permalink)
theaudir8fan Base Member Join Date: Jul 2011 Location: lonely land up north Posts: 162 Drives: 07 Infiniti G35S PG Rep Power: 14	wow, seriously amazed at Bobby's response, only if more vendors can be like this and admits fault, the modding world would be a much better place __________________ 2007 Infiniti G35S 5AT PG; GTM; KW; Hotchkis; Stillen; Berks; SPC; GT-spec; SxExCx

08-18-2012, 06:40 PM	#16 (permalink)
blackonorange A True Z Fanatic Join Date: Jul 2011 Location: Saskatchewan Posts: 1,078 Drives: 09 370z Rep Power: 16	A better response would of been free turbos for everyone but this will suffice

08-18-2012, 10:44 PM	#22 (permalink)
RyanWest Track Member Join Date: Jan 2012 Location: Tamp, Fl Posts: 714 Drives: 2009 Nissan Rep Power: 33	bobby, you guys are moving again? were too?

08-18-2012, 10:49 PM	#23 (permalink)
rxdo Base Member Join Date: Oct 2011 Location: south east Posts: 74 Drives: 370z-->C7 Rep Power: 14	Great to see a vendor respond like this.

08-19-2012, 06:04 AM	#29 (permalink)
valpozguy Track Member Join Date: Feb 2012 Location: valparaiso Posts: 501 Drives: 09 z Rep Power: 16	Just to let everyone know.Bobby did a great job on my car. My build went great. any question that I ever had on the car he answered any issue I had on the car he made right. bobby is a straight up kinda guy. If you have any questions he will answer them.

08-19-2012, 08:41 PM	#30 (permalink)
CSA0890 Base Member Join Date: Nov 2011 Location: Oklahoma Posts: 174 Drives: 2011 Tour/Spt 7AT Rep Power: 14	Wow very impressive. When I go to turbo my car S&R will be getting my money.