My Experience with Jnaut and HP Logic

elperuano

This thread has been very civil. "IBTL"?? Lol.. Douches r gonna be douches...

Wow370 I applaud u for being very patient n civil.. I hope nuttin butthe best for ya.

Gus, youve always been a stand up guy. I know ur caught on the defensive here and it's understandable.. I'm SURE you have noticed the pattern by now on what the problem is but it seem like you have to clean it all up.. Jack's ability to maneuver thru a forum is well.. U already know. Thas why he's not on any forum I believe..
Anyway it always comes down to the same problem same person.. How many times u gonna clean it up?
Good luck to everyone involved.

tower74

It's not STS. That would be like wow saying it was GTM that caused all of his headaches. I'm sure the guys at GTM have done the same thing STS has done for me. This is about the owners of these companies (installers/tuners) stepping up and taking the responsibilities that are involved.For someone who owns a company to say they didn't know about these issues is just BS. How can you not. It only takes one customer to ruin a company ..the power of speaking out and letting others know. What makes it right is trying to fix it before it gets to this point.

erkthejerk73

i see what you are saying, now back on topic here, was not trying to get thread off topic

tower74

Not really but yes. I was just letting W.O.W. know I understand and couldn't agree more with what he has done. I'm seeing a trend here from most shops everywhere. We, as the customers, are only walking $$$$$.

edub370

This is why we need to spread the word about companies that do really well. it sucks seeing multiple people have the same problems with the same companies, but nobody puts it together till the end.

great companies are few and far between in the tuning community

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elperuano

+10000000000

That has been the main problem at said company here.
We as buyers should be more vigilant when it comes to who we do business and the end result. FI ain't cheap. Tens of thousands of dollars are gettin dumped into a car that already is around 20-30k. This kinda crap has to stop. If this was a Honda thread where the cars r cheap n a full turbo kit costs like 2-4k then ok some stuff could slide but not on a 370z platform where our turbo kits r 10k plus only to have it ruined by someone who wants the next person on the dyno ASAP n out the door.
Granted we know there's risk, risk can be minimized and in the end if a tuner would sit there, take his time n be more interactive with their customers (business 101) n understand that we just dropped 10k+ and we are terrified that it can blow up right there on the dyno n we want it to be perfect then your business will go a long way. If not then these kinda threads should pop up and ppl should speak out. Far too many times I've seen mods delete threads due to company being a sponsor on the forum. Thas jus pure bs.

HP logic - I'm almost certain if jack would have been more interactive with the OP n took his time to explain n give a little bit of insight none is thread wouldn't have popped up even if his tranny went boom. Make the man feel good n like a million bucks. Now all he remembers is his tranny blown to hell n jack rushin him out the door so he can get the next person on the dyno ASAP.

TerribleONE

apparently you havent seen enough threads like this then. Give it time and all the cards come falling down when it gets into the back and forth bickering about whos story is correct. said it once and I will still say it IBTL. However I do wish this thread, nuttin butthe best

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tower74

That is exactly what we, as the customers, are trying to tell them. At the same time ,threads like these help other people decide on someone else's past experience. Sure it maybe different but if enough people are crying wolf....then well I think we all know what that means. There is always truth in a story. Sure we want it to work out with no problems but using a cookie cutter type tune will one day f someone over. These cars maybe the same but they are differenty and will respond differently. My

kellyefields

I dont want to threadjack or anything but I to do have a problem with JNAULT and possibly the tune. I have left messages with JNAULT and was supposed to take my car back to him in feb to have it checked but no phone calls back. but to elaborate on the problem since I picked up the car in Sept Oct I have been having the car go into a type of limp mode. it seems the car has a missfire sometimes and sets a mode in which you cannot go above 2500 rpms until you stop and turn it off for about 30 seconds and turn it back on. it only happens if you fall under the 2500 rpm mark and then try to take off again. Usually at red lights. it does not happen all the time just once in a while. I talked to janult about this multiple times until he stopped responding to me in mid jan right before i was to bring it to him then I got deployed for a little bit and just got back. so if hplogic could chime in and let me know if they would work with me and we can take this off line if you would like to pm me a contact number and name since I only worked with JNAULT. At this point I want to make sure the car is sound before pounding on it this summer. Any input would be greatly appreciated. and if any one knows what happen to JNAULT please elaborate.

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MY 2009 SC BUILD.

Reality

It may benefit you to choose an alternate Tuner.. even if it does cost a few $$$..
I see that you are in Tampa. IIRC, I know of at least one other viable option..
New Single Turbo Option.. yes please
S&R Performance

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//2005 35th SB #81 [tyra] SOLD
//2006 GT PPW SOLD

elperuano

+1000000

I guess he hasn't been readin this thread.

Billy02987

Sorry to hear about all this Fernando, I hope you get you're car back soon and can finally enjoy it how it was meant to be....

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2010 GT-R
2009 GTM TT 370Z-SOLD

W.O.W. 370Z

Doesn't look like that will be anytime soon.

I have had so many PMs from people who experienced the same thing with HP Logic.

But all HP Logic has done is insinuate this is all my fault for disputing or questioning their business practices.

tower74

Just by his comments would be enough to avoid them. It almost seemed like he was laughing when he was responding. Still like how he had thrown in the part about the tire coming off...hahahahaha I guess that was the whole problem nothing else. The tire is to blame not them. Just like I talked to a guy that told me the Infinity dealer told him that his innercooler caused his tranny to slip.

W.O.W. 370Z

Their comments speak to their business and how it works. I wish I could just copy and paste the comments I have been PM'd and experiences shared by fellow members.

It's hard to speak up because you are labelled as the "bad" customer but it is what it is.