My Experience with Jnaut and HP Logic

NeverBoneStck

I have had a ton of issues with shops and I just couldn't do it anymore .. I do all installs myself even if it takes me way longer to do it .. There is some big names out there turning out some garbage for the price you pay .. Reminds me of a little company called Forged Specialties ...

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Juiced! That is all you need to know !!

ZKraken22

im upset that they had your car for 3 months! did you tell them to take theyre time? whats your second car?

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Litespeed Racing Titanium Cold Air intake// GT Haus Axle// GarageLine combo// Nismo sway bars// Nismo Spoiler // Berk TP's

westpak

Oh my I just love forums and customers like you that just feel you can spew stuff out and lead people to believe it all.

I believe I have the cars right, if so here is what I know:

First lets go back to your 350Z experience (I assume you are WhiteOnWhite350z from my350z, yes I still have your pms on it) your car with the procharger was attempted to be tuned when your belt broke, then you said your engine blew 6 days later and that you wanted a refund for the cable and license, and then the story was your Z was getting totaled, not sure what that was about but we went ahead and refunded you the money even though you dragged it out 3 months from the time your car "blew an engine/was totaled" to when you sent us the ECU

Then you get the 370Z on which you get the kit installed at another facility for us to tune, whatever they promise you we are not privy to or can control or live up to if it is not our commitment.

Then the car was brought to our facility to tune, the tune was started and got just so far because your tire fell off the wheel, and had to wait until that got sorted out, great hella flush story

I am looking at my accounting and only see a charge to you for the 350Z a couple of years ago and the 380 in December 2011, not sure we charged you the 300 or Jnaut, we are a business and have to charge for what we do, if another shop promises something it is not our problem to live up to their promises it should be up to them to do right by their customers.

As for your continued mentioning of 90 bucks an hour, where have you ever heard tuning done for 90 bucks an hour??? that is our labor rate for mechanical work.

And now to the chargeback you attempted, the credit company agreed with us because of the following:
- you paid after the service was provided
- we know that because the dyno graph was time stamped just 5 minutes before the time stamp on the receipt
- and we had a picture of your car with plate on the dyno
- I did this with the credit company because I felt it was wrong to do the chargeback, trust me I am not going to risk things over 380 bucks

Basically an unwarranted move, considering you had the service done and we had done the right thing before when we refunded you, you never contacted me this time at all, but I know Jack knows about the tranny uprev adjustments and if you want to try it again I will make a point of being present and ensure all is done as you expected.

As for the others it is amazing how people jump in with tidbits of "issues" but no details, feel free to bring them on and I will be happy to address, no one is perfect but I am proud of trying to do right by customers if something is not right.

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elperuano

The problem with HP Logic have been well chronicled going back to the g35 n 350z platform. N wesPak I'm sure you've noticed WHO the problem seems to be about.. Customer service goes a looooooong way, especially in this business. N even more si with the economy n the type of money these guys shell out for FI even knowing its RISKY business.. Ur customer service should go long way.. When u treat someone like a dollar bill n rush then out the door you get threads like these.. This will leave a black eye on a future potential client of yours.. Just my .01 cent.

westpak

well I am not sure I understand the runon sentence but not sure where you get the thing about the customer being rushed out, and as for the G35 those were issues that were wrapped in when the shop was still tied up with Japtrix if it is the one I am thinking of, if any of those issues mentioned are post Jan 2009 when I got involved and HP Logic separated from Japtrix let me know and I would be happy to address them

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modme

hahahaha. Your sentence is definitely not run-on.

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GTM Twin Turbo Stage 2|GTR Turbo/Engine Gauges|KW V3 Coilovers|HKS Exhaust|Oil Cooler| Vossen CV1

westpak

Lol you got me, at least I used some commas and made some sense, the other guy didn't even acknowledge what I said in my original post

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Jordo!

Ugh -- so sorry to hear. Hope you get the car back and running smoothly soon.

Hey, YGPM!

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Enjoy it. Destroy it.

Nissanboy

elperuano

Sorry didn't think we were trying to be correct with our grammar. Guess I failed my lesson to today.. If we could please get back on topic n stop tryin to sidetrack the issue at hand with some petty grammar issues??
Who's the one name that pops up n every bad experienced customer seems to say the same thing.. Shitty tune n rushed out the door. U need me to go back n check the g35 platform? We got one right here. Guy paid for tuning n it was completed in 25 mins.. Thas a quick $3sumthin n out the door in les than half hour.. Same name n same problem seems to happen. Good luck with that. It's not my business it's yours, I'll know where to go when the time is right.

P.S. left u a whole buncha errors so u can point those out instead of the actual problem.

whoLEEoh

i payed 500 for a tune...was on dyno for less than 15 min...ijs and there are plenty of other people ive spoken to that are on the dyno for about the same...even for a s/c tune..i understand fully that when a tuner tunes hundreds of the same car he gets accustomed to what should go where depending on mods..i would of just liked to be treated as 1 car 1 tune specifically tailored to my car and my mods. and its a far drive from miami for 15 min lol but ill have to go back and re-tune soon and hope it just goes a bit better and can actually squeeze out all the power i can.

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2013 Boss 302

westpak

Relax, you are totally overlooking that most what he said was not right but the 25 minutes he is? You already had your mind made up and no matter what I say you won't listen, as for the G35 as I mentioned if it is post Jan 2009 let me know and I will be happy to address it and if wrong them I am wrong, I have nothing to hide

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westpak

He has done many cars over the years so he knows what needs to be done, if you feel better to have him run the car multiple times unnecessarily to justify your drive then I will tell him to do so in the future, no problem

If people measure the results by the amount of time spent on the dyno rather than actual tune results I guess we will do so, personally I run mine as little as possible and get the most out of the runs I do to tune it! But like they say the customer is always right

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whoLEEoh

honestly gus there is no reason for the passive aggressive-ness. you asked about times post 2009 and i'm just bringing it to light for you that people have the same concerns...and as i posted if you didn't read it, i understand he has tuned X amount of cars and has pre-set maps for certain modifications. Im just saying not every motor is identical. and ive personally never seen a car get tuned in 2-3 pulls.

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2013 Boss 302

westpak

Man I feel like I am arguing with my wife, damned if I do damned if I don't

I assumed issues brought up would be of bad tunes not that he is too fast

I will admit tuning is not always perfect scenario specially with heavily modified cars, but we will always stand behind it and retune at no cost as long as it is within a reasonable time not months

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