My Experience with Jnaut and HP Logic

Boost_lee

Thanks for the info wow. Wish you the best in getting this resolved man

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My TT Z

TerribleONE

I admire you trying to stay positive and give second chances though.. Id say considering your bad experiences you have kept things very civil.. you have a lot of patience.

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W.O.W. 370Z

**** happens and you can't change the past. As long as you understand that you won't get overly upset. But I am upset obviously. Car hardly has 20,000 miles.

But don't take my patience and understanding as a weakness. ( Not you TerribleOne, in general)

hindi1973

i am also surprised that this happened to you , wht will shock you is JNAUT and hp logic built a 40th anniversary with gtm stage 1 and tuned it and it shipped from the owner from florida all the way to kuwait , and guess what the tune was 100% perfect every tuner that saw the graph here said who on earth tuned the car it so smooth , it was just amazin , yes my customer had over heating problems because our temps reach 130f no joke , so even though we upgraded the radiator,and the biggest oil cooler possible but the coolant temps doesnt go down , in the end this is our atmosphere so we have to accept the way it is and try to get along with it such as adding vented hood,fans ,better front fascia etc etc ,so my point is the car was tuned in a totally different altitude than ours and in a different side of the world and was also perfect i wish i can find the dyno graph some where to show you guys how perfect it was , so i have nothing bad to say about these 2 people , i bought the car ready to go as is , but then again it doesnt matter it was just perfect and the first owner was also an amazing person nissan sales manager , i wish them all the best . sorry about your experience .

W.O.W. 370Z

I am glad it worked out for you being so far away and all.

Jamaica

That sucks. Glad Nissan covered it. So anyone going forced induction in a auto needs to make sure the pressure line needs to be adjusted.

b1adesofcha0s

Sorry to hear about that, hope you find a good tuner soon

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Project: b1adeZmobile (2009 370Z) | Uprev Tune by AAM Competition | Berk Exhaust
Project: b1adeZmobile 2.0 (2014 C7 Z51) | Corsa Xtreme Exhaust

elperuano

Wow, so sorry to hear that!! I have heard horror FI stories about HP Logic n that was on the g35 platform.. I had them tune my NA but after I went boost I went with roger @ Japtrix instead and I was so grateful I did. But I had a haltech standalone which is why I chose Roger. I asked jack a simple question, can u tune a haltech. His answer was I can tune anything lol.. After all the horror stories n that answer I know all he cares about is the cash flow. Roger @ Japtrix went with me step by step on what he was doin n giving me pointers on what I can do with it myself. Great service n the guy generally cares about cars n a good tune. Too bad he isn't licensed for the uprev software.

Anyway keep ur head up. Just wanted to share my info...
Ohh n btw a buddy of mine went on the dyno also RIGHT after me with Jack @ HP logic doing the tune. He ended up towing his car home.

b1adesofcha0s

Sounds like this issue with HP Logic should be in a stickied thread somewhere to warn others.

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Project: b1adeZmobile (2009 370Z) | Uprev Tune by AAM Competition | Berk Exhaust
Project: b1adeZmobile 2.0 (2014 C7 Z51) | Corsa Xtreme Exhaust

NeverBoneStck

I have had a ton of issues with shops and I just couldn't do it anymore .. I do all installs myself even if it takes me way longer to do it .. There is some big names out there turning out some garbage for the price you pay .. Reminds me of a little company called Forged Specialties ...

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Juiced! That is all you need to know !!

ZKraken22

im upset that they had your car for 3 months! did you tell them to take theyre time? whats your second car?

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Litespeed Racing Titanium Cold Air intake// GT Haus Axle// GarageLine combo// Nismo sway bars// Nismo Spoiler // Berk TP's

W.O.W. 370Z

hey knew after two months it was taking way too long!

westpak

Oh my I just love forums and customers like you that just feel you can spew stuff out and lead people to believe it all.

I believe I have the cars right, if so here is what I know:

First lets go back to your 350Z experience (I assume you are WhiteOnWhite350z from my350z, yes I still have your pms on it) your car with the procharger was attempted to be tuned when your belt broke, then you said your engine blew 6 days later and that you wanted a refund for the cable and license, and then the story was your Z was getting totaled, not sure what that was about but we went ahead and refunded you the money even though you dragged it out 3 months from the time your car "blew an engine/was totaled" to when you sent us the ECU

Then you get the 370Z on which you get the kit installed at another facility for us to tune, whatever they promise you we are not privy to or can control or live up to if it is not our commitment.

Then the car was brought to our facility to tune, the tune was started and got just so far because your tire fell off the wheel, and had to wait until that got sorted out, great hella flush story

I am looking at my accounting and only see a charge to you for the 350Z a couple of years ago and the 380 in December 2011, not sure we charged you the 300 or Jnaut, we are a business and have to charge for what we do, if another shop promises something it is not our problem to live up to their promises it should be up to them to do right by their customers.

As for your continued mentioning of 90 bucks an hour, where have you ever heard tuning done for 90 bucks an hour??? that is our labor rate for mechanical work.

And now to the chargeback you attempted, the credit company agreed with us because of the following:
- you paid after the service was provided
- we know that because the dyno graph was time stamped just 5 minutes before the time stamp on the receipt
- and we had a picture of your car with plate on the dyno
- I did this with the credit company because I felt it was wrong to do the chargeback, trust me I am not going to risk things over 380 bucks

Basically an unwarranted move, considering you had the service done and we had done the right thing before when we refunded you, you never contacted me this time at all, but I know Jack knows about the tranny uprev adjustments and if you want to try it again I will make a point of being present and ensure all is done as you expected.

As for the others it is amazing how people jump in with tidbits of "issues" but no details, feel free to bring them on and I will be happy to address, no one is perfect but I am proud of trying to do right by customers if something is not right.

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W.O.W. 370Z

Gus Martinez,

Thanks for responding. What do you mean by customers like me? What are you trying to say? I was sharing my experience with the forum members. I did it politely and within reason. I have seen how Jack has answered customers ( Okay- So Japtrix Fails - G35Driver) before so I am not surprised you are answering on his behalf. It is what it is.


Let me put my lawyer hat on to answer on each of your points. My answeres in red.

Oh my I just love forums and customers like you that just feel you can spew stuff out and lead people to believe it all.

I believe I have the cars right, if so here is what I know:

First lets go back to your 350Z experience (I assume you are WhiteOnWhite350z from my350z, yes I still have your pms on it) your car with the procharger was attempted to be tuned when your belt broke, then you said your engine blew 6 days later and that you wanted a refund for the cable and license, and then the story was your Z was getting totaled, not sure what that was about but we went ahead and refunded you the money even though you dragged it out 3 months from the time your car "blew an engine/was totaled" to when you sent us the ECU.

The car was tuned by Jack. The belt tore on the procharger (not his fault). He stopped tuning and said he did “enough” tuning. He said once I put a new belt I would be OK. To say the least the motor didn’t last very long. I was left stranded on US1 and had to get the car towed. On the way to the shop the 350z fell off a tow truck at 50 MPH. I told you and Jack this and the fact that you are questioning this now shows how much you pay attention to your customers when they speak. I couldn’t get you the ECU for some time since I had no access to the totaled 350z.

Then you get the 370Z on which you get the kit installed at another facility for us to tune, whatever they promise you we are not privy to or can control or live up to if it is not our commitment.

I had it installed by Jason L. (Jnaut). He said he only tunes his cars with you (HP Logic). He stated he is very good friends with you and Jack. I guess he was wrong. His install has nothing to do with the sloppy tuning Jack performed. 10.1@WOT. The car was running pig rich.

Then the car was brought to our facility to tune, the tune was started and got just so far because your tire fell off the wheel, and had to wait until that got sorted out, great hella flush story

**** happens. Again, lesson learned. But how does this affect the quality of the tune? Explain how hellaflush ruined Jack’s ability to tune my car? You are making excuses for your employee’s ineptitude.

I am looking at my accounting and only see a charge to you for the 350Z a couple of years ago and the 380 in December 2011, not sure we charged you the 300 or Jnaut, we are a business and have to charge for what we do, if another shop promises something it is not our problem to live up to their promises it should be up to them to do right by their customers.

Jnaut said Jack needed another $300 after the new injectors were installed to retune. Did Jack take the money under the table and take money away from your company? Did Jnaut defraud me? These are questions that are unanswered and the community should know about.

As for your continued mentioning of 90 bucks an hour, where have you ever heard tuning done for 90 bucks an hour??? that is our labor rate for mechanical work.

I have an invoice for that day that shows it would be $90 an hour. Again, as I have stated many times I have no problem paying for services rendered. But I was blindsided with the $380 for 25 minutes work. Then when I questioned, I was told “too late tune is already one on the car”. I had no choice but to sign and leave with my car. What would have you done in that situation Gus? I have the invoice showing $90 per hour. You could have put flat fee but you did not instead hourly rate was [x].

And now to the chargeback you attempted, the credit company agreed with us because of the following:
- you paid after the service was provided
- we know that because the dyno graph was time stamped just 5 minutes before the time stamp on the receipt
- and we had a picture of your car with plate on the dyno
- I did this with the credit company because I felt it was wrong to do the chargeback, trust me I am not going to risk things over 380 bucks

I never received any dyno sheet that day. The dyno sheet I saw from Visa was some generic plot. Why did I have to receive a dyno sheet from Visa? Can I see the picture of my car on the dyno on 12/22/11? Well the invoice clearly shows $90 an hour. I had to chargeback because I felt it was a bait and switch. You don’t want to risk things over $380 but yet you are here questioning me and calling me out. Go figure.

Basically an unwarranted move, considering you had the service done and we had done the right thing before when we refunded you, you never contacted me this time at all, but I know Jack knows about the tranny uprev adjustments and if you want to try it again I will make a point of being present and ensure all is done as you expected.

I appreciate that. I know you helped me before. But my problem is with the casual attitude Jack takes when he is tuning my car. Others tuners really take their time and explain everything. I just didn’t get that. I spend a lot of money and drove up to Royal Palm Beach to get it done right. I brought back my 370z even after what happened to my 350z. As others stated, I am being civil and patient. I would appreciate the same.

mhcoss

Thanks for the heads up! Sorry you had to learn a painful lesson. Attitude is everything and some people are very lacking