My Experience with Jnaut and HP Logic

W.O.W. 370Z

I appreciate it man.

It can be embarrassing but sometimes you gotta take one for the team.

I am not asking for much and I am doing it as professional as possible.

I am talking about a vendor who deals with many members here, both HP Logic and Jnaut. Well Jnaut used to but after the Travis build I haven't heard from him on here.

TerribleONE

it'll get there... no shops seem to want to claim any responsibilty anymore if something goes wrong. Am I the only one who thinks even if you do take care of it, complaining/whining blaming it on other parts basically sets you back to square one.. If your gonna take care of it take care of it with a smile.. if not, then dont and watch how many referals you will get and returning customers.. just my .02

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W.O.W. 370Z

I agree 100%.

westpak

And it will stay civil, for people that know me they know I am an easy going guy and will try to do what it takes to make things right, in this case I didn't know about it until I got a chargeback, so I was like WTF. Unfortunately I am not at the shop all the time so don't see everything that happens but I am always willing to listen to all sides.

He knew how to get a hold of me before he could have again this time, instead of doing a chargeback and now coming on here, but I understand, his perception is his reality and I have been there myself, and I try very hard specially with Z's to make sure people are happy within reason as I see them on a regular basis if members of the club down here.

If issues arise I will listen and see what can be done to rectify the situation, I am not saying I do it all the time, I am human and there are some people that just wont be satisfied no matter what you do, nature of the business. Sorry you had that experience but next time, if there is a next time, just get a hold of me somehow

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W.O.W. 370Z

So basically what you are saying is that my thread here and the fact that I filed a charge back was the wrong way to go about it?

I attempted to get ahold of you through the phone but to no avail.

This thread is not a callout thread. I am letting people know about my experience.

If you wanted to refund me the difference between the time actually spent and the money I paid you would have done it by now. Like you said, you don't want problems over $380.

However, all I am getting from this is that I went about this all the wrong way.

Jack is right for charging $380 for a 25 minute retune because of the countless of cars he has tuned before. The $300 extra charge was not legitimate and possibly pocketed by Jack or Jason. Also he could have tuned the tranny because he knows how to but decided not to for whatever reason.

Right now I am without a car because my transmission was trashed (3rd and 4th gear) due to lack of line pressure. If Jack would have taken the extra 2 minutes and 30 seconds to tune the torque management I might have a car in my garage today.

I understand you have to defend your business and employees but there is a common theme when it comes to Jack and his somewhat "rushed" tunes.

Other tuners reading this feel free to chime in on the rates charged. I know it varies but I would like to know how far off I am.

I would also like to know much much time and effort goes into a truly "custom tune" especially for a SC or TT Z or G.

tower74

Well to be honest. I've had the same issue with another local shop. No true dyno sheets etc. Now I have an exhaust leak and when I took to them they acted like it wasn't their problem( company is called executive performance). The 7AT can be "tuned". I have told everybody local to avoid them, subie guys Z 's and down the line. It's the business owners responsibility to fix the issues. We have paid for services and expect them to stand behind the work. I'm still fighting issues with my system and have been since late September. I was told that it would cost me around $3500 more to get the system fixed. Trust me I'm almost done with it all---$12,000 so far--. So trust me I'm with you on what you have said and done. I haven't been as civil as you have been. I can care less what the shop that did my install thinks.

erkthejerk73

still not 100% sure y STS wants $3500 more to fix a kit they sent you?

Y not just buy a new one and part that one out to some n00b?

tower74

It's not STS. That would be like wow saying it was GTM that caused all of his headaches. I'm sure the guys at GTM have done the same thing STS has done for me. This is about the owners of these companies (installers/tuners) stepping up and taking the responsibilities that are involved.For someone who owns a company to say they didn't know about these issues is just BS. How can you not. It only takes one customer to ruin a company ..the power of speaking out and letting others know. What makes it right is trying to fix it before it gets to this point.

erkthejerk73

i see what you are saying, now back on topic here, was not trying to get thread off topic

tower74

Not really but yes. I was just letting W.O.W. know I understand and couldn't agree more with what he has done. I'm seeing a trend here from most shops everywhere. We, as the customers, are only walking $$$$$.

blackonorange

Man that sucks I spent 9500 with gauges and installed

elperuano

This thread has been very civil. "IBTL"?? Lol.. Douches r gonna be douches...

Wow370 I applaud u for being very patient n civil.. I hope nuttin butthe best for ya.

Gus, youve always been a stand up guy. I know ur caught on the defensive here and it's understandable.. I'm SURE you have noticed the pattern by now on what the problem is but it seem like you have to clean it all up.. Jack's ability to maneuver thru a forum is well.. U already know. Thas why he's not on any forum I believe..
Anyway it always comes down to the same problem same person.. How many times u gonna clean it up?
Good luck to everyone involved.

TerribleONE

apparently you havent seen enough threads like this then. Give it time and all the cards come falling down when it gets into the back and forth bickering about whos story is correct. said it once and I will still say it IBTL. However I do wish this thread, nuttin butthe best

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kellyefields

I dont want to threadjack or anything but I to do have a problem with JNAULT and possibly the tune. I have left messages with JNAULT and was supposed to take my car back to him in feb to have it checked but no phone calls back. but to elaborate on the problem since I picked up the car in Sept Oct I have been having the car go into a type of limp mode. it seems the car has a missfire sometimes and sets a mode in which you cannot go above 2500 rpms until you stop and turn it off for about 30 seconds and turn it back on. it only happens if you fall under the 2500 rpm mark and then try to take off again. Usually at red lights. it does not happen all the time just once in a while. I talked to janult about this multiple times until he stopped responding to me in mid jan right before i was to bring it to him then I got deployed for a little bit and just got back. so if hplogic could chime in and let me know if they would work with me and we can take this off line if you would like to pm me a contact number and name since I only worked with JNAULT. At this point I want to make sure the car is sound before pounding on it this summer. Any input would be greatly appreciated. and if any one knows what happen to JNAULT please elaborate.

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MY 2009 SC BUILD.

Reality

It may benefit you to choose an alternate Tuner.. even if it does cost a few $$$..
I see that you are in Tampa. IIRC, I know of at least one other viable option..
New Single Turbo Option.. yes please
S&R Performance

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//2005 35th SB #81 [tyra] SOLD
//2006 GT PPW SOLD