My Experience with Jnaut and HP Logic

W.O.W. 370Z

hey knew after two months it was taking way too long!

W.O.W. 370Z

Gus Martinez,

Thanks for responding. What do you mean by customers like me? What are you trying to say? I was sharing my experience with the forum members. I did it politely and within reason. I have seen how Jack has answered customers ( Okay- So Japtrix Fails - G35Driver) before so I am not surprised you are answering on his behalf. It is what it is.


Let me put my lawyer hat on to answer on each of your points. My answeres in red.

Oh my I just love forums and customers like you that just feel you can spew stuff out and lead people to believe it all.

I believe I have the cars right, if so here is what I know:

First lets go back to your 350Z experience (I assume you are WhiteOnWhite350z from my350z, yes I still have your pms on it) your car with the procharger was attempted to be tuned when your belt broke, then you said your engine blew 6 days later and that you wanted a refund for the cable and license, and then the story was your Z was getting totaled, not sure what that was about but we went ahead and refunded you the money even though you dragged it out 3 months from the time your car "blew an engine/was totaled" to when you sent us the ECU.

The car was tuned by Jack. The belt tore on the procharger (not his fault). He stopped tuning and said he did “enough” tuning. He said once I put a new belt I would be OK. To say the least the motor didn’t last very long. I was left stranded on US1 and had to get the car towed. On the way to the shop the 350z fell off a tow truck at 50 MPH. I told you and Jack this and the fact that you are questioning this now shows how much you pay attention to your customers when they speak. I couldn’t get you the ECU for some time since I had no access to the totaled 350z.

Then you get the 370Z on which you get the kit installed at another facility for us to tune, whatever they promise you we are not privy to or can control or live up to if it is not our commitment.

I had it installed by Jason L. (Jnaut). He said he only tunes his cars with you (HP Logic). He stated he is very good friends with you and Jack. I guess he was wrong. His install has nothing to do with the sloppy tuning Jack performed. 10.1@WOT. The car was running pig rich.

Then the car was brought to our facility to tune, the tune was started and got just so far because your tire fell off the wheel, and had to wait until that got sorted out, great hella flush story

**** happens. Again, lesson learned. But how does this affect the quality of the tune? Explain how hellaflush ruined Jack’s ability to tune my car? You are making excuses for your employee’s ineptitude.

I am looking at my accounting and only see a charge to you for the 350Z a couple of years ago and the 380 in December 2011, not sure we charged you the 300 or Jnaut, we are a business and have to charge for what we do, if another shop promises something it is not our problem to live up to their promises it should be up to them to do right by their customers.

Jnaut said Jack needed another $300 after the new injectors were installed to retune. Did Jack take the money under the table and take money away from your company? Did Jnaut defraud me? These are questions that are unanswered and the community should know about.

As for your continued mentioning of 90 bucks an hour, where have you ever heard tuning done for 90 bucks an hour??? that is our labor rate for mechanical work.

I have an invoice for that day that shows it would be $90 an hour. Again, as I have stated many times I have no problem paying for services rendered. But I was blindsided with the $380 for 25 minutes work. Then when I questioned, I was told “too late tune is already one on the car”. I had no choice but to sign and leave with my car. What would have you done in that situation Gus? I have the invoice showing $90 per hour. You could have put flat fee but you did not instead hourly rate was [x].

And now to the chargeback you attempted, the credit company agreed with us because of the following:
- you paid after the service was provided
- we know that because the dyno graph was time stamped just 5 minutes before the time stamp on the receipt
- and we had a picture of your car with plate on the dyno
- I did this with the credit company because I felt it was wrong to do the chargeback, trust me I am not going to risk things over 380 bucks

I never received any dyno sheet that day. The dyno sheet I saw from Visa was some generic plot. Why did I have to receive a dyno sheet from Visa? Can I see the picture of my car on the dyno on 12/22/11? Well the invoice clearly shows $90 an hour. I had to chargeback because I felt it was a bait and switch. You don’t want to risk things over $380 but yet you are here questioning me and calling me out. Go figure.

Basically an unwarranted move, considering you had the service done and we had done the right thing before when we refunded you, you never contacted me this time at all, but I know Jack knows about the tranny uprev adjustments and if you want to try it again I will make a point of being present and ensure all is done as you expected.

I appreciate that. I know you helped me before. But my problem is with the casual attitude Jack takes when he is tuning my car. Others tuners really take their time and explain everything. I just didn’t get that. I spend a lot of money and drove up to Royal Palm Beach to get it done right. I brought back my 370z even after what happened to my 350z. As others stated, I am being civil and patient. I would appreciate the same.

W.O.W. 370Z

Thank you sir I will be responding soon!

edub370

Shouldn't get locked. doesnt seem like much he said, she said is going on. sure maybe airing this out in public wouldnt be my first choice, but its definately not lock worthy

__________________

TerribleONE

it'll get there... no shops seem to want to claim any responsibilty anymore if something goes wrong. Am I the only one who thinks even if you do take care of it, complaining/whining blaming it on other parts basically sets you back to square one.. If your gonna take care of it take care of it with a smile.. if not, then dont and watch how many referals you will get and returning customers.. just my .02

__________________

W.O.W. 370Z

Pretty civil.

I have seen worse.

However issues had to be shown so others can avoid same situation.

A lot of time has passed and lots of money has been spent. I am upset but my thread is civil and fact based. I have proof to back up all my points.

The attitude didn't come into the thread until the vendor was defending his business, which is his right.

W.O.W. 370Z

I agree 100%.

TerribleONE

totally agree its been civil so far.. Hopefully we can keep it that way. It sucks when threads get locked that shouldnt be.. Shelters the bad reputation from the consumers..

__________________

westpak

And it will stay civil, for people that know me they know I am an easy going guy and will try to do what it takes to make things right, in this case I didn't know about it until I got a chargeback, so I was like WTF. Unfortunately I am not at the shop all the time so don't see everything that happens but I am always willing to listen to all sides.

He knew how to get a hold of me before he could have again this time, instead of doing a chargeback and now coming on here, but I understand, his perception is his reality and I have been there myself, and I try very hard specially with Z's to make sure people are happy within reason as I see them on a regular basis if members of the club down here.

If issues arise I will listen and see what can be done to rectify the situation, I am not saying I do it all the time, I am human and there are some people that just wont be satisfied no matter what you do, nature of the business. Sorry you had that experience but next time, if there is a next time, just get a hold of me somehow

__________________

Reality

You are being more than civil. I applaud what you have done here. Providing insight into ones experiences can be both embarrassing and painful. It's a shame more people don't take this approach as it provides us all with a bit of transparency... especially when trying to determine where to spend our hard earned $.

Glad to hear that you are being taken care of. It helps to have good karma..

__________________
//2005 35th SB #81 [tyra] SOLD
//2006 GT PPW SOLD

W.O.W. 370Z

So basically what you are saying is that my thread here and the fact that I filed a charge back was the wrong way to go about it?

I attempted to get ahold of you through the phone but to no avail.

This thread is not a callout thread. I am letting people know about my experience.

If you wanted to refund me the difference between the time actually spent and the money I paid you would have done it by now. Like you said, you don't want problems over $380.

However, all I am getting from this is that I went about this all the wrong way.

Jack is right for charging $380 for a 25 minute retune because of the countless of cars he has tuned before. The $300 extra charge was not legitimate and possibly pocketed by Jack or Jason. Also he could have tuned the tranny because he knows how to but decided not to for whatever reason.

Right now I am without a car because my transmission was trashed (3rd and 4th gear) due to lack of line pressure. If Jack would have taken the extra 2 minutes and 30 seconds to tune the torque management I might have a car in my garage today.

I understand you have to defend your business and employees but there is a common theme when it comes to Jack and his somewhat "rushed" tunes.

Other tuners reading this feel free to chime in on the rates charged. I know it varies but I would like to know how far off I am.

I would also like to know much much time and effort goes into a truly "custom tune" especially for a SC or TT Z or G.

W.O.W. 370Z

I appreciate it man.

It can be embarrassing but sometimes you gotta take one for the team.

I am not asking for much and I am doing it as professional as possible.

I am talking about a vendor who deals with many members here, both HP Logic and Jnaut. Well Jnaut used to but after the Travis build I haven't heard from him on here.

tower74

Well to be honest. I've had the same issue with another local shop. No true dyno sheets etc. Now I have an exhaust leak and when I took to them they acted like it wasn't their problem( company is called executive performance). The 7AT can be "tuned". I have told everybody local to avoid them, subie guys Z 's and down the line. It's the business owners responsibility to fix the issues. We have paid for services and expect them to stand behind the work. I'm still fighting issues with my system and have been since late September. I was told that it would cost me around $3500 more to get the system fixed. Trust me I'm almost done with it all---$12,000 so far--. So trust me I'm with you on what you have said and done. I haven't been as civil as you have been. I can care less what the shop that did my install thinks.

erkthejerk73

still not 100% sure y STS wants $3500 more to fix a kit they sent you?

Y not just buy a new one and part that one out to some n00b?

blackonorange

Man that sucks I spent 9500 with gauges and installed