Gtm motorsports crazy video on youtube! :eek:

Jamaica

8300..

Thats alot of reasons.

W.O.W. 370Z

So is $8300.

See what I did there.

Jamaica

ill give up after five lol

Kirei

[QUOTE=SAM@GTM;977524]

That said, there is an interesting twist to the story. What makes a customer go to this extreme and start a smear campaign like this?
Did we not go above and beyond to take care of him?

@ SAM

Did we tell him to go screw himself?-SAM
NO, You said, No one will believe Joe. I know a lot of people that will back me up it will be my word against yours.

Did we cheat him out of money?-SAM
You said, **** happens. then took your sweet time sending the package. Mean while assuring him things will be done today. I didn't know today equals weeks. I guess if you add up all the todays that you said things were done and happened already,maybe. He still doesn't have the undamaged products. How many times was a refund asked for? Several times. And everytime and excuse and drawn out process or the response of "Oh it shipped already. Then the next day. Oh it actually didn't ship already."
GARBAGE.

Did we not take care of his concerns?-SAM
Well you started the process after a fire was lit under you. From the first forum and When I spoke with you over the phone demanding a refund. You told me when and how you would resolve the issue.As soon as I hung up with you. I sent you a calm and polite as I could be email that you so happily posted. Then your enthusiasm died shortly after. We heard nothing from you no conformation number nor any other confirmations that you assured me would be handled by certain date.

So I had to spend my free time contacting you to make sure you stayed on the ball. I spoke with you several times. Every time and excuse. By The 2nd of March (for you 3rd for us). I called you canceling yet again. Because you stated it had not been mailed because you forgot the guy who does shipping didn't work that day. I was very irritated because you knew that all day but failed to have someone else do it and you failed to even call me and let me know the situation.I had a feeling from your past actions although you assured me it would have been handled that day. It wouldn't be. So I called hoping the box was wrapped and just waiting to be taken to the post office. Maybe you just needed a nudge. To make some one get it to the post office before it closed.I called you at 3:11pm we spoke till 3:35pm(your time) you asked me to put it in writing. I emailed you the following.


Sam,*
We spoke on the phone today(3/3/11 for us) March,2nd at 3:11pm (your time). I informed you over the phone. That we/ I Joseph Farrell would like a full refund in the amount of $8,300.00 for the products(GTM 370Z TT kit) that were Purchased from you company on December 6, 2010. This is due to receiving extremely damaged products, which were also poorly package. Coupled the extensive length of time it took to receive the products and rectify this matter.*

I will get the shipping price for all of the products and email you promptly with the final cost. You already have the Bank, routing and account information. So there should be no problem or delay in refunding the full amount for the kit nor the wire transfer for shipping. I expect to hear from you soon.*
Thank you for you time. Have a pleasant day.

Dawn & Joe

After receiving this email your response was proceeded to try and sway Joe to get the kit shipped out anyway. Stating the boxes are small. That priority mail is not a problem. Then a few days later. Emailing us stating : Due to the size of the box, USPS allowed us to ship it only one way, there was no options .

You just said one thing and did the opposite too many times.

Lastly if Joe got great service and products from GTM. You wouldn't have any problem with us posting or making a video of that would you?

Kirei

LOL! At least for us it is. Wish I had that kind of money to just throw away. Would have got the 40th anniversary edition. I'm in love with that car.

modme

I can't believe how much whining and complaining there is going on here. GTM is doing everything you wanted them to do. They are sending free replacements, they are paying you to ship back the damaged goods, they are giving you a free bonus, WHAT ELSE DO YOU WANT?

Jamaica

a cookie sounds good right now

modme

This just shows that you dont know what is right and what is wrong in terms of the turbo kit. I posted a picture of a package list; the part numbers are for employees to pick out the correct part. If there was a sticker like that on every single pipe, then the kit would look HIDEOUS. The installer would have to spend extra hours remove the stickers. If GTM included "white serial part like that", you would've made a thread complaining about how ugly it looks.

modme

Here you go buddy:

Jamaica

i like white chocolate macadamian nut is my favorite.

modme

Beggars can't be choosers.

Jamaica

i dont beg. I get what i want regardless.

Kirei

When I said it would have been nice to receive a part like that i meant in the condition it was in. Not the searial number part. Plus had it been a "sticker" I would think it would just come right off. With the engraved number underneath.
If you think my points and complaints are not valid more power to you. This is not your money being spent. This is not your product you've been waiting to received since December and it's now second week of march and product just barely got sent. It was people who were saying bad things about Joe as if he made it up this isn't just one thing it's a pile of things. I want them to give him and everyone after him excellent service every time. So they know there are certain things you don't say to someone especially if you're in the wrong.
Ownership of problem, Genuine apology prompt and effective handling of the problem.

I'm done repeating. you have been informed.

modme

First of all, I dont need more power. I already have 450whp, which is more than the tires can handle.

Second, no one has received bad service from GTM except you apparently. It was not necessary for you, the angel sent from heaven, to save us from GTM's nonexistent bad service.

Finally, GTM has taken care of the issue and everyone else in this thread would be satisfied with the resolution. What GTM has done for you is very rare for any company to do. For instance, another guy recently was extremely happy that Stillen was willing to sell him a replacement part at a discount price for a vendor screw up. GTM has provided everything to you at their cost.

I just dont see what else more can be done.

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GTM Twin Turbo Stage 2|GTR Turbo/Engine Gauges|KW V3 Coilovers|HKS Exhaust|Oil Cooler| Vossen CV1

CERBERUSlucid

I can hook that up for you I get fresh shipments directly from Maui monthly

Well I went through the whole thread and the only thing that is for certain from my point of view is S*** does really happen… Sorry I don't have anything useful to really contribute but I hope it all works out for both sides…

GL to both sides…

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HP is how fast you hit the wall… TQ is how much of the wall you take with you