It sounds like Joe and Dawn just want some free $hit and to pick a fight. Also, Joe needs to whip Dawn into shape and chain her back in the kitchen. I've never bought a single item from GTM, but this story wouldn't stop me from doing so in the future. Some people are just crazy, and Dawn appears to be one of them. Perhaps she should also consider spending less time haggling with businesses and go take some literacy courses. Her grammar blows.

As for shipping times, has anyone looked up exactly where Guam is on GoogleMaps? It's on the other side of the planet. It's obvious US Mail would take forever to get there. Moral of the story: businesses shouldn't ship anything of value to Guam and Guamanians shouldn't expect speedy deliveries. Why does Joe need a turbo-powered car on a 30 mile long by 4 mile wide island anyway?

^ your a funny guy. I mean that.

well if u had actually sad its your word against the customers that is VERY ****** up on your part...and who cares if your off 2k RETAIL which is like 200 of your money? when it got messed up.

Wow, this is all pretty crazy. It's interesting seeing both sides of the story.

Sounds like one of two things happened:
1. Someone at GTM (not Sam, obviously), tried to screw some people over (GTM, consumer, or both).
2. Consumer tried to (and accomplished) screwing over GTM into getting a new kit to replace a busted up one.

Just playing devil's advocate. ;)

So why do the OP's originally shipped parts look used/run over? or at least what's your take on it GTM?

Why would you also tell the customer its your word against his? Thats seems wrong from a business point of view and is not helping your cause.

My conclusion: This is one shady transaction...

And lmfao at posting pics he could of taken 10 min ago lol

As stated GTM Stepped up to the plate and made sure the customer was taken care of. GTM put money out on the line and is waiting for the customer to do the right thing. I am hoping GTM can claim the insurance on the damaged items.

To the friend or wife whoever you are. We understand your plight and the situation. however, your actions here were completely uncalled for and unwarranted. Vindictive action due to emotions is very immature and irresponsible. Next time you have a problem with a company I hope you have a cooler head and atleast a little patience.

Why were the original parts Greasy and dirty and looked like they were used?

Don't get mad at me for asking the Question.

I am now hesitant to purchase the GTM SC kit that I have been looking forward to getting...

No offense but I am very happy this came about on the forums. These people were out 8+ grand and to hear some of the words used on GTM's behalf....it's definitely gonna make someone angry....especially being in Guam and all bc to some extent it is true about what GTM said. GTM does have its loyal followers and they will back them up like there's no tomorrow....but that doesn't mean the OP's situation is false.

Sam, send me a supercharger kit and I'll let everyone know the condition and timing in which it arrives.

Reading comprehension owns you :owned:

If you are willing to believe the wifes story then you have to give some credibility to the other side its called being balanced and third party to the situation. GTM shipped these parts a while ago and was planning on allowing the buyer to have his kit issues resolved outside of the lime light. Well when the Video was posted and brought to their attantion GTM now had to take the time to pull up emails, pictures and to correctly portray what happened without bashing the customer and to allow others to see what really happened. Sam is a no BullSh*t kind of guy! Take 5 mins to talk to him on the phone and you will realize that very quickly!!!

Like what was stated earlier:

there is and was no reason for GTM or an employee to send Joe a f'd up or used kit... it would automatically warrant bad press and get GTM and the employee in deep sh*t... So whats the motivation? there is none and in no mind set would it have been profitable in any sense of the way. I can see the items being messed up in transit. Honestly, you people have NO IDEA what baggage handlers do to packages. I have seen it first hand... items being ran over, dropped, or fallen off package transport vehicles! One of the advantages having a major airport as a customer you get to see the things that make you cringe how much they dont care for your packages... I walked by one package that sat near a terminal for 3 weeks!!! I even gave it a name (carlos)! There is a lot that goes on that if customers saw they would go ape crazy about how their items are handled.

What is important is that the second the customer reported the problem GTM stepped up and resolved it money out of their pocket! End of story! :tiphat:

Good to see a detailed response and the other side of the story.

I assure you it's GTM. Like I said in the Video. I haven't used the name of the person that was spoken to at GTM (a name many of you know) But If I get one any more of this crap about "I know it's not GTM, " post. I will expose the rest of the videos revealing this person's well known name. Signatures and dates from GTM on the shipping boxes. Not to mention videos of phone calls speaking with GTM. Where you can here this person clearly talking. There was only one person that was worked with at GTM and spoken to. You all might think I'm heartless. However, I just replaced that persons name with GTM to protect that persons. I don't think that is too heartless. Though I assure you when they see the video and there words quoted they know I'm talking about them.

Shipping terminals are extremely dirty... I stand by my theory that something happened during shipping or after the fact. Every Item I have seen on GTM's shelves and sent to me were like the pictures Sam posted and there are several dozen people who have had the exact same experience as me... You should have nothing to worry about!

Thank you I agree fully