Originally Posted by BLM
(Post 977032)
I know what it feels like to trust in a company and have them completely turn their back on you when sh!t goes wrong. Not that profession is an indicator of morality and ethics (see Bernie Madoff), but you have to remember that you're dealing with auto mechanics here who get to play with really cool expensive toys all day. Their business is booming and they have so many people on multiple boards licking their a$$es. As such, the inner drive for 100% quality control and ethical behavior inevitably diminishes. And worst case scenario (which is occurring right now), they try to screw one person out of an $8000 turbo kit, they have all their loyal followers coming ot their rescue, posting all of their positive experiences etc to make it appear that this could have in no way ever happened. Just ask Madoff's clients if they ever thought something was up. Also, it seems that as businesses expand and revenues increase, that is when ethics are at their nadir. See "The Social Netowrk" and how Zuckerberg screwed his partner and re-structured the company so that his share was less than 1% when Facebook expanded.
As with all things, the truth is somewhere in the middle of what both sides are saying. But ask yourselves this, what could possibly be motivating destinyZ to needlessly slander a very popular vendor without cause? GTM has the FI market cornered right now for G37/370Z. The Greddy kit is crap. The GTM Stage 1 is an easier install and drastically outperforms the Stillen kit, so guess what? If you want FI, GTM has you by the balls. That is not excuse for what appears to have happened. And if it's true that the response to this was "sh!t happens" I would have been on the first plane to Cali to have that said to me face to face. But anyone with half of a brain can see that for whatever reason, this guy was shipped what looks to be a very used, beaten on, kit. How or why this happened is another matter. It's possible the higher ups at GTM were unaware of it. But that still doesn't change the "sh!t happens" response, if that's what was actually said.
My only experience with something like this was with the shop that I had all the work on my WRX done at. They treated me like gold because I was always in there for mods. They cut me deals on service, dyno time, and made me a lot of one-off parts. But I saw how they treated customers who they didn't know, and who weren't spending big money. They'd overcharge them on dyno pulls, make them wait needlessly, not follow up on orders for their parts, long delays for installs, etc. This has nothing to do with GTM, just saying that as much as I loved that shop and for all the great work they did on MY car, they were overall pretty shady. And this is something that I've learned pervades the automotive industry, especially the aftermarket.
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