Forged Performance - My Story

370Zsteve · 04-16-2010, 02:53 PM

Quote:

Originally Posted by zsteve

yea me and semtex both according to other threads.

rofl!

Zsteve · 04-16-2010, 02:54 PM

Quote:

Originally Posted by 370Zsteve

But they mean the same thing.

"thats total ********" means I object in the Rice anary.

EDIT: But on a serious note if this is a case of bad installs then I hope the OP does get his money that is due to him plus some for his lawyer and his own personal time and pain and suffering.

m4a1mustang · 04-16-2010, 02:56 PM

Quote:

Originally Posted by 370Zsteve

And if it's true that Forged and Juan came to an agreement, and then Juan posted his schitt a year later.

I smell fish. Amazing - the behavior of the two guys is so similar. OK, I'm outta here I've said too much already, might get called by Sharif as a witness.

Well it almost seems like its a scheme to get Forged shaking in its boots and settle to try and save its reputation. Maybe the lawyer(s) approved the posts and instructed the clients not to post again. There claims may very well be true and the reason they don't post again may very well be to protect themselves legally.

Who knows.

whiddles · 04-16-2010, 02:56 PM

It is always one thing to post info up about a bad event on your own but when you have a supplier's statement like GTM to back up his claims what can forged do? Nothing. I'm sure OP and his lawyer know how far to push the issue. OP has bills and things showing he bought stage two and GTM and his car shows he has stage one. not much he said she said can change the hard facts that are laid out for you to read.

Zsteve · 04-16-2010, 02:58 PM

Quote:

Originally Posted by m4a1mustang

Well it almost seems like its a scheme to get Forged shaking in its boots and settle to try and save its reputation. Maybe the lawyer(s) approved the posts and instructed the clients not to post again. There claims may very well be true and the reason they don't post again may very well be to protect themselves legally.

Who knows.

hmmmmmmmmmm

2theextreme · 04-16-2010, 02:59 PM

Currently Active Users Viewing This Thread: 36 (27 members and 9 guests)

Wow...can we reach 50?

Zsteve · 04-16-2010, 03:01 PM

Quote:

Originally Posted by 2theextreme

Currently Active Users Viewing This Thread: 36 (27 members and 9 guests)

Wow...can we reach 50?

I wonder who the guests are?????????????

FuszNissan · 04-16-2010, 03:03 PM

johnny cochran

NewlyIMPORTed · 04-16-2010, 03:04 PM

Quote:

Originally Posted by FuszNissan

johnny cochran

I KNEW IT!!!! IF the turbo fit....you must acquit

XwChriswX · 04-16-2010, 03:05 PM

Quote:

Originally Posted by FuszNissan

johnny cochran

Dead. Their Screwed.

Zsteve · 04-16-2010, 03:06 PM

Quote:

Originally Posted by NewlyIMPORTed

I KNEW IT!!!! IF the turbo fit....you must acquit

That was FUNNY AS H E LL!!!!

370Zsteve · 04-16-2010, 03:10 PM

Especially since Johnny has been dead for 5 years

2theextreme · 04-16-2010, 03:10 PM

Quote:

Originally Posted by Zsteve

That was FUNNY AS H E LL!!!!

semtex · 04-16-2010, 03:28 PM

Quote:

Originally Posted by FuszNissan

He's a ricer.

Quote:

Originally Posted by Zsteve

Yea me and Semtex both according to other threads.

True dat! The tag on this thread says it's so!

Sharif@Forged · 04-16-2010, 03:30 PM

I am glad we can finally clear the air on this. I think we are all getting really tired of these interelated posts. All of the recent forum excitment has revolved around this car. Doug and I had agreed to figure out a way to settle this privatly but since he took the initiative to publically post his complete story, I will respond.

Doug is leaving out some key points, and there quite a bit of misinformation that needs to be clarified

FACTS:

1) We never threatened a lawsuit against anyone that posts the truth about their experience with Forged. We have always defended ourselves vigorously against false statements, lies, exaggerations, etc.

2) We have always been willing to address any issue with a vehicle that has left our shop. We've been in this business and active with the community for 5 years, and we aren't going anywhere. As I've mentioned in the previous threads, we work on many hundreds of cars each year.

3) Doug decided to take his car to GTM unbeknowst to us, which is his right. Unfortunatly, GTM created a $20,000 repair order. Here is the estimate, and you guys can judge for yourselves. $5800 labor to R/R the ENTIRE turbo kit which is not needed. GTM charged Doug $2101.40 for a brand new turbo pair, instead of charging Doug for the .86AR housing which would have been about $500?? The ONLY difference between a stage I and stage II kit is the inside dimensions of the exhaust housing so there is no reason to purchase another complete turbocharger assembly. GTM charged Doug $2500 in just labor to replace the engine harness which is at most an 8-10 hr job....if you take your sweet time. These are just a couple of examples from the estimate below. Once another shop gets involved with my customers, obviously the other shop will conduct themselves in a manner that is self-serving. This is what happened here, and things escelated into the Forged vs. GTM battle that continues now.

4) The installation and figment issues are real. We aren't the only ones that have experienced this but of course no other shops wish to speak about this publicly or their GTM dealer status might be pulled. It's a very small world in the tuner business, and nobody wants to burn bridges.
Here is a picture of the GTM downpipes on a G35 TT we recently completed. Notice those darn brackets don't line up. So we'll be cutting them off and welding them in the correct spot, and eating the time and material since we can't charge this to the customer. This is an example of the reasons we sometimes steer customers towards other types of kits. We spend a lot of time massaging these kits to fix, calling for missing parts, wrong parts, and endless back and forth with GTM. The clearancing you see on Doug's piping is to clear the steering column and dump tubes.

5) Doug's harness was melted and discolored (still perfectly functional and repairable) not because of improper hardware as GTM stated on the work order. Instead, the exhaust leak was from a badly warped flange. We found this exhaust leak before Doug arrived, and spent several hours R/R this pipe and machining it as flat as possible. We used a smoke machine to recheck for leaks and observed none. GTM charged Doug $4700 for this repair (new OEM harness and labor)
Here is a pic of the warped flange. I notified Sam of this while the car was here, but never got a response back.

6) Now lets talk about the turbocharger situation. I have given purchase orders to Doug's attorney showing them we did in fact purchase two identical kits. We had the wrong part numbers on the PO but they were identical. One kit was for Doug's G37, and the other for Dave's G37. When it was brought to our attention that we may have received Stage I housing instead of Stage II housings, I checked Dave's engine since it was on the ground, and we did in fact have a Stage II housing on his car. I made the assumption that Doug's would also be stage II since we ordered identical PO's/kits. Now, we know Doug's car had Stage I while Dave's car had Stage II. This was careless on my part, and I take responsibility for it. There was no deception involved or intended at all. It's human nature to make assumptions, and that is what I did here.

7) With respect to any damage to Doug's car, of course we take 100% responsibility for that, and always have. And just for clarification, nobody hit or drove into Doug's car, it was basically a door ding and went unnoticed until Doug picked up his car and advised us of it. Either way, I agreed to pay for the repair which was about $400 at Hong's or $800 at the dealership body shop.

8) The person that work on Doug's car is no longer employed by us. We have put in place a strong QC routine that will insure these oversights of missing clips and such so this won't happen again. They are also communicating issues as they appear rather than trying to resolve them on their own. We have the strongest group of current technicians ever working for us. They all have 5 plus years of experience in both high performance and dealership environments, families, kids, and stable commitments to Forged. We also have Scott as our GM which provides an addition layer of oversight and follow up.

9) I have offered Doug a full refund on the labor performed at Forged, and have always been willing to work with him in a reasonable manner to get his car back up and running. Unfortunately, he hired a lawyer which in turn, meant that we now have a lawyer, so I can't really comment much more on this topic. We are well insured and capitalized and this distraction will not have ANY impact on our financial condition.

This will be my final comments on this matter, and I still hope we can reasonably resolve this with Doug, and put this behind us all.

04-16-2010, 02:59 PM	#96 (permalink)
2theextreme RIP Tony :( (1969-2015) Join Date: Feb 2009 Location: Northern Virginia Posts: 18,802 Drives: '14 Mustang GT/CS Rep Power: 67	Currently Active Users Viewing This Thread: 36 (27 members and 9 guests) Wow...can we reach 50? __________________ SpinTech Mufflers, Airaid CAI, JBA H-Pipe, Lethal Performance Over Axle Pipes, MMD Quarter Panel Louvers, Cervini's Ram Air Type IV Hood, Carbon Fiber Radiator Cover, GT500 Rear Valance, Quad Exhaust Tips

04-16-2010, 03:03 PM	#98 (permalink)
FuszNissan A True Z Fanatic Join Date: May 2009 Location: St. Louis Posts: 14,275 Drives: Pure Sex Rep Power: 542	johnny cochran __________________ Mods: Too Many to list! LouFuszNissan ZDAYZ 2012

04-16-2010, 03:10 PM	#102 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 43	Especially since Johnny has been dead for 5 years __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

04-16-2010, 03:30 PM	#105 (permalink)
Sharif@Forged The370Z.com Sponsor Join Date: Dec 2008 Location: Marietta, GA Posts: 840 Drives: 2009 GT-R, 2010 370Z Rep Power: 17	I am glad we can finally clear the air on this. I think we are all getting really tired of these interelated posts. All of the recent forum excitment has revolved around this car. Doug and I had agreed to figure out a way to settle this privatly but since he took the initiative to publically post his complete story, I will respond. Doug is leaving out some key points, and there quite a bit of misinformation that needs to be clarified FACTS: 1) We never threatened a lawsuit against anyone that posts the truth about their experience with Forged. We have always defended ourselves vigorously against false statements, lies, exaggerations, etc. 2) We have always been willing to address any issue with a vehicle that has left our shop. We've been in this business and active with the community for 5 years, and we aren't going anywhere. As I've mentioned in the previous threads, we work on many hundreds of cars each year. 3) Doug decided to take his car to GTM unbeknowst to us, which is his right. Unfortunatly, GTM created a $20,000 repair order. Here is the estimate, and you guys can judge for yourselves. $5800 labor to R/R the ENTIRE turbo kit which is not needed. GTM charged Doug $2101.40 for a brand new turbo pair, instead of charging Doug for the .86AR housing which would have been about $500?? The ONLY difference between a stage I and stage II kit is the inside dimensions of the exhaust housing so there is no reason to purchase another complete turbocharger assembly. GTM charged Doug $2500 in just labor to replace the engine harness which is at most an 8-10 hr job....if you take your sweet time. These are just a couple of examples from the estimate below. Once another shop gets involved with my customers, obviously the other shop will conduct themselves in a manner that is self-serving. This is what happened here, and things escelated into the Forged vs. GTM battle that continues now. 4) The installation and figment issues are real. We aren't the only ones that have experienced this but of course no other shops wish to speak about this publicly or their GTM dealer status might be pulled. It's a very small world in the tuner business, and nobody wants to burn bridges. Here is a picture of the GTM downpipes on a G35 TT we recently completed. Notice those darn brackets don't line up. So we'll be cutting them off and welding them in the correct spot, and eating the time and material since we can't charge this to the customer. This is an example of the reasons we sometimes steer customers towards other types of kits. We spend a lot of time massaging these kits to fix, calling for missing parts, wrong parts, and endless back and forth with GTM. The clearancing you see on Doug's piping is to clear the steering column and dump tubes. 5) Doug's harness was melted and discolored (still perfectly functional and repairable) not because of improper hardware as GTM stated on the work order. Instead, the exhaust leak was from a badly warped flange. We found this exhaust leak before Doug arrived, and spent several hours R/R this pipe and machining it as flat as possible. We used a smoke machine to recheck for leaks and observed none. GTM charged Doug $4700 for this repair (new OEM harness and labor) Here is a pic of the warped flange. I notified Sam of this while the car was here, but never got a response back. 6) Now lets talk about the turbocharger situation. I have given purchase orders to Doug's attorney showing them we did in fact purchase two identical kits. We had the wrong part numbers on the PO but they were identical. One kit was for Doug's G37, and the other for Dave's G37. When it was brought to our attention that we may have received Stage I housing instead of Stage II housings, I checked Dave's engine since it was on the ground, and we did in fact have a Stage II housing on his car. I made the assumption that Doug's would also be stage II since we ordered identical PO's/kits. Now, we know Doug's car had Stage I while Dave's car had Stage II. This was careless on my part, and I take responsibility for it. There was no deception involved or intended at all. It's human nature to make assumptions, and that is what I did here. 7) With respect to any damage to Doug's car, of course we take 100% responsibility for that, and always have. And just for clarification, nobody hit or drove into Doug's car, it was basically a door ding and went unnoticed until Doug picked up his car and advised us of it. Either way, I agreed to pay for the repair which was about $400 at Hong's or $800 at the dealership body shop. 8) The person that work on Doug's car is no longer employed by us. We have put in place a strong QC routine that will insure these oversights of missing clips and such so this won't happen again. They are also communicating issues as they appear rather than trying to resolve them on their own. We have the strongest group of current technicians ever working for us. They all have 5 plus years of experience in both high performance and dealership environments, families, kids, and stable commitments to Forged. We also have Scott as our GM which provides an addition layer of oversight and follow up. 9) I have offered Doug a full refund on the labor performed at Forged, and have always been willing to work with him in a reasonable manner to get his car back up and running. Unfortunately, he hired a lawyer which in turn, meant that we now have a lawyer, so I can't really comment much more on this topic. We are well insured and capitalized and this distraction will not have ANY impact on our financial condition. This will be my final comments on this matter, and I still hope we can reasonably resolve this with Doug, and put this behind us all. __________________ Sharif@Forgedperformance.com General Manager/Certified Tuner/NASA-PCA-BMWCAA Instructor JRZ RS1's Available NOW...PM me Cobb ProTuner, Uprev ECU Flash, FCON Vpro, Haltech, Motec Certified Last edited by Sharif@Forged; 04-16-2010 at 03:46 PM.

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04-16-2010, 02:56 PM	#94 (permalink)
whiddles Base Member Join Date: Mar 2010 Location: FT HOOD Posts: 219 Drives: G37S AB Rep Power: 15	It is always one thing to post info up about a bad event on your own but when you have a supplier's statement like GTM to back up his claims what can forged do? Nothing. I'm sure OP and his lawyer know how far to push the issue. OP has bills and things showing he bought stage two and GTM and his car shows he has stage one. not much he said she said can change the hard facts that are laid out for you to read.