STILLEN 370Z Supercharger System - Announcement!!!

red6spd

Wow this is getting intense. I'm kind of sad about whats happening over at stillen. I love there products, and was considering there SC in the near future, but now IDK. It does seem like Stillen is trying to make things right, but I would not want someone drving my Z 500 miles, maybe they should flatbed it? Stillen please fix your problems and make things right for all the people are having problems or there is gonna be alot of $$$$$ going towards other vendors. Good luck to everyone.

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2010 Base+Sport 6spd: Stillen G3, FI Non-Resonated CBE, FI Non-Resonated Test Pipes, UpRev Tuned, Custom 24R Oil Cooler, JDM Rear Fog-OEM Harness.
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Zsteve

you know I think I remember someone saying many moons ago that Stillen has a rep for this exact situation from past history. So I guess who ever that was can say "I TOLD YOU SO". Seems history does repeat itself. I think Stillen should send a guy down to the Z shop and tune Toms car there on the spot and pay for a rental till the tune is right. Thats how you should back up your product if you think its good.

And at this point why doesnt stillen just change their tune to the way local tuners are doing it?

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2010 LS3 C6 Silver coupe corvette

roplusbee

Wow..............

<backstory>

I remember saying that it looked as if history was repeating itself. I have been leisurely following this thread only because I wanted to see how Stillen was going to pull this off. Moreover, I wanted to see how they were going to address any negative results or comments/ideas.

</backstory>

When I watch the videos on both the 350Z and 370Z Stillen SC applications, they make it sound like the awesomeness and the videos do depict that. However in the real world, a totally different picture is painted. I know there are folks out there that want something for nothing and understand that I need to be selective about what I hold as the truth, but the Stillen guys show up in the thread after a Post that sheds bad light on them. Where was the concern in the thread previously? I mean there was post after post in the beginning. I know that they have busy schedules, but come on, really? A good portion of issues that consumers have with companies/professionals is the lack of attention in a situation that yielded "less than desirable" results. I mean if your boss gave you a project and you were having issues making it work, wouldn't you give him/her some feedback?

I just have a bad taste in my mouth from all of this...............and honestly, this is a good part of the reason that I have not had any Stillen parts on any of my cars........ever.

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LiquidZ

Tom, I don't blame you. I think the restocking fee is absurd.

First, I would not want anybody to make special arrangements to drive my car hundreds of miles back to their shop. We all know those extra miles incur deppreciation on a vehicle, which is just added cost to you. Why can't they do what GTM does and flatbed the vehicle back? In my eyes's, Tom's reluctance to have his car driven to their shop to refine the driveability is justified. After 7 tunes, I would have little to no confidence in their ability to make it right.

Stillen's refusal to honor a full refund, and instead give him a partial refund if he goes to a tuner kit is a joke. That completely disregard's the fact he needs the CARB kit. It certainly doesn't seem Stillen is listening to their customer's needs.

Charging a restocking fee because the customer is returning a working supercharger is ridiculous. Sure, the head unit works, but Stillen's kit is severely limited by the tune. Let's not forget customer's buy the CARB kit as a total package complete with a tuning and fuel solution. Stillen should honor a full refund on their kit if any components fail to deliver the desired results. After all, we are talking about a complete kit here working together to achieve an advertised power level.

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m4a1mustang

I agree 100%. Stillen needs to refund him 100% otherwise they just drag their name and reputation through the mud even more.

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Lug

He wants CARB cert (even though he'll never pass with his other mods). A GTM tune won't help here any more than any other 3rd party tune.

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Nitex

Seriously? Did the Z shop in question send dynos or any diagnostic reports at all? If not then I understand to some degree. I guess it would come down to your word vs theirs in regards to performance. However if they have been sending any reports on the condition of the vehicle, then you all should know how his car is responding to your tune..

In all honesty, ive never believed in canned tunes. Seriously guys, to some extent our cars are all different. And each car DESERVES dyno time for a proper tune. IF you want the stillen kit DONOT get a damn canned tune yet if you can not afford R&D time. On that note, if your going FI plan on custom tuning. Not be cause stillens canned tune doesn't work. But because you should not be doing it ANY other way. If you want to be "carb legal" either leave your car stock, or wait till the front runners have been patient enough to work it out (not a cheap stab at you tom, i realize you have been through enough).

With that being said, i think at some point Stillen needs to throw the towel in on the canned tune idea if its just not working at their advertised numbers. Either lower the numbers or the price.

On a final note, for all you front runners. There is always the chance things will not go as planned. We were all crazy excited for this kit, and were all constantly asking when will it be released! Things didn't work out the way we hoped. Its time to move on, either pay the 10%, or go get your car tuned the way it deserves to be. There is no need to bash Stillen anymore. Either give them your business or don't. I realize this is easy to say from the sidelines, but I want to FI just as much as the next guy, and hope this gets resolved.

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Chris@FsP

Tom, you do realize that on top of paying the 10% restocking fee, you also will most likely be paying labor to UN-install the kit, and get your car back to stock condition. That's $$ right there. I would say screw CARB, have it tuned by a 3rd party, and enjoy your car. There are hundreds of TT and SC kits in CA that are somehow getting by w/o the CARB cert. Just something to think about.

lemansz20

I agree with the restocking fee as its totally normal to see a company do that as they are taking back a product. He is no longer asking for warranty, he wants to return it and being a business owner myself, things happen.

I do however agree with the crowd here, that not refunding him for the S/C at all is wrong. THe customer has had enough issues, and being as big as Stillen is I would think they would be offering to pay to take the S/C off the car too, since the customer is going to lose out big on that one too. Stillen make this right, this is a BIG problem and you are messing with alot of money out of peoples pockets which usually turns into law suits.

tomnavone

They were sent seven different dynos. One for every tune they sent.


When i have to smog in 4 years its very easy for me to revert back to stock cats for smog.

Im going to lose about 2 grand on the deal with the cost of install, restocking fee, and postage. Im guessing no one is interested in purchasing this supercharger from me? Its in great working condition according to stillen It comes with 7 different tunes at no cost

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lemansz20

I think this is what Chris from wheels direct has been saying consistently. A simple custom tune would probably get the job done, but Stillen doesnt seem to be manning up on that, and the customer doesnt want to bend using carb certification as the excuse. The simple fact is he has hfc's so I dont understand how you would be carb certified with that? Tom I know your having the issues, but how can you say you want carb certification when you have the hfc's, just go get a tune man and be done with it.

UFreefer

I can't believe they are charging a restocking fee... that is completely rediculous and unprofessional on their part. To say that there is there is nothing wrong with the kit or tunes is crazy; if there was nothing wrong with them then there wouldn't be a Tune Version 7!

I would not only want a full refund, but also extra for all of the headaches and time I spent at the shop and on the phone trying to get it straightened out. I imagine most people who buy a $6K kit have successful careers....maybe I'm getting carried away but after a point, I would expect a 110% refund and for them to pay the shop install/removal and dyno costs which I would guestimate to be $1-2K.

The whole point of this kit was that it was intended to be turn-key...enough time has passed to show that this is not the case. I'd be pissed. I'm just glad I was not one of their guinea pigs

weiboy718

The carb cert is only for the supercharger, we don't have to go get it certified. Yes, his other mods won't pass smog but all we want is the main thing to be carb legal. Removing the cats or exhaust is easy unlike the SC.

We would love to get a full custom tune but we just don't have that option if we want to stay legal

Red__Zed

Wanting CARB certification on a supercharger sold as CARB-legal is totally reasonable. If he didn't care about CARB cert, it would be much cheaper to have gone another route...

Lug

I totally understand, I was just pointing out that getting a tune elsewhere won't meet his criteria. Others are suggesting this as a solution but he has indicated he wants the CARB cert. He can't get that anywhere else and getting the CARB cert is really the root of the problem for Stillen as well.

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