STILLEN 370Z Supercharger System - Announcement!!!

370Zsteve · 09-15-2010, 01:54 PM

"Weiboy and Tomnavone have both reported similar experiences. So, this past weekend, I personally flew up to San Francisco and picked up Weiboy's car and drove back to our shop. Our engineers are currently working on this car."

Well that certainly puts the smack on those who are complaining about bad customer service.

Osiris · 09-15-2010, 01:55 PM

Quote:

Originally Posted by Kyle@STILLEN

Weiboy and Tomnavone have both reported similar experiences. So, this past weekend, I personally flew up to San Francisco and picked up Weiboy's car and drove back to our shop. Our engineers are currently working on this car.

Also on Saturday we had a customer's vehicle picked up and delivered to UPrev. UPrev will be inspecting that car thoroughly, through the installation, and the tune. Those are the only three cars that we know of with unresolved issues.

Uh, hello!!! How convienently you forget about mine which is supposedly experiencing the same problem as Weiboy's and Tomnavone's. Please include me in your next list because i sure as hell don't want you guys to just write me off and forget about me.

PS: 3 months and still counting.

Kyle@STILLEN · 09-15-2010, 02:00 PM

Quote:

Originally Posted by Osiris

Uh, hello!!! How convienently you forget about mine which is supposedly experiencing the same problem as Weiboy's and Tomnavone's. Please include me in your next list because i sure as hell don't want you guys to just write me off and forget about me.

PS: 3 months and still counting.

Sorry about that you are 100% correct. Actually Josh just reminded me about your car. Please accept my apologies. Apparently your car is experiencing the same things as the car that is now at UPrev. I apologize for the inaccurate information and I will update my post. So there are four cars with remaining issues.

Joebarchuck · 09-15-2010, 02:21 PM

Quote:

Originally Posted by Kyle@STILLEN

Sorry about that you are 100% correct. Actually Josh just reminded me about your car. Please accept my apologies. Apparently your car is experiencing the same things as the car that is now at UPrev. I apologize for the inaccurate information and I will update my post. So there are four cars with remaining issues.

Kyle,

Thank you for the update. It was needed as people here were going crazy and started making rather bad assumptions about Stillen.

I absolutely makes sense that some people are experiencing issues and there is no doubt that Stillen took all necessary steps to improve and fix the issues.

We thank the Stillen team for that.

That being said I believe quite a few people here would still like to have an official response to the performance not being what is advertised. We all know that Dyno's are different, temperatures and humidity also affect numbers but it seems some people here report 30% less HP gains on normal temperature compared to the advertised HP gain. Any thoughts on this and how many people it may affect.

Thank you so much for your help,

Neo187H · 09-15-2010, 02:33 PM

Quote:

Originally Posted by Joebarchuck

Kyle,
That being said I believe quite a few people here would still like to have an official response to the performance not being what is advertised. We all know that Dyno's are different, temperatures and humidity also affect numbers but it seems some people here report 30% less HP gains on normal temperature compared to the advertised HP gain. Any thoughts on this and how many people it may affect.

I'd venture to say thats the big gripe most people have and that issue was not touched upon at all in the last post. Hopefully(most likely I'm guessing) it will be addressed once they have all the assorted tune issues figured out.

Q8y_drifter · 09-15-2010, 02:56 PM

Let them sort out the cars with the issues first then they can deal with the power figures. Give them some time people, they are obviously doing the best they can to resolve all the issues and I'm actually really impressed with their customer service. How often do you see team members personally flying over to resolve issues with your car? That is far beyond what 99% of companies will ever do. Not a nut hugger here, just a guy who appreciates quality customer service.

weiboy718 · 09-15-2010, 02:59 PM

who's saying Stillen has bad service?

Nitex · 09-15-2010, 03:39 PM

Thanks for the reply reguarding customer service Stillen. But seriously, as others have stated, that was only the tip.

And lets be honest, most of your customers have more than likely come from this or other forums. Saying your paying customers matter more than your rep on a forum is a tad on the ridiculous side. Lets not forget were most of your business comes from. I have spent thousands of dollars with your company, and would hate to be lumped in with those that can wait for updates. I was very interested in purchasing a SC kit from you all, and due to the lack of communication I have decided to spend my money in other ways. If things clear up you can bet ill be back to considering your product.

Kyle@STILLEN · 09-15-2010, 04:39 PM

Quote:

Originally Posted by Nitex

Thanks for the reply reguarding customer service Stillen. But seriously, as others have stated, that was only the tip.

And lets be honest, most of your customers have more than likely come from this or other forums. Saying your paying customers matter more than your rep on a forum is a tad on the ridiculous side. Lets not forget were most of your business comes from. I have spent thousands of dollars with your company, and would hate to be lumped in with those that can wait for updates. I was very interested in purchasing a SC kit from you all, and due to the lack of communication I have decided to spend my money in other ways. If things clear up you can bet ill be back to considering your product.

I understand what you're saying completely. Just to clarify, we know that a lot of our business comes from internet forum members. However, keep in mind that we've been in business for 25 years. Internet forums have really only become a popular method of doing business in this industry over the last 5-10 years. Traditional advertising such as magazines, shows, web mediums like youtube or the autoblogs and what not are still very effective. Additionally, we have a fantastic relationship with NISSAN which has translated to hundreds of dealerships around the world carrying our products.

Basically, yes, we understand that our "core" customer's are more than likely on the forums, however we do know for a fact that the vast majority of the supercharger systems that we have sold have gone to people who are not on internet forums, or have gone to dealership customers or even dealer principals for use on their own Z's and G's.

Also, I'm not trying to say that our paying customer's matter more. What I'm saying is, the people who are directly effected by this are the ones we feel the need to immediately respond to. Believe me, when everything settles down and it's all straightened out, we will be making a follow up post. We recognize that there is a lot of unanswered questions and a lot of confusion floating around right now. Right now our primary focus is getting everything sorted out.

Joebarchuck · 09-15-2010, 05:10 PM

Quote:

Originally Posted by Kyle@STILLEN

I understand what you're saying completely. Just to clarify, we know that a lot of our business comes from internet forum members. However, keep in mind that we've been in business for 25 years. Internet forums have really only become a popular method of doing business in this industry over the last 5-10 years. Traditional advertising such as magazines, shows, web mediums like youtube or the autoblogs and what not are still very effective. Additionally, we have a fantastic relationship with NISSAN which has translated to hundreds of dealerships around the world carrying our products.

Basically, yes, we understand that our "core" customer's are more than likely on the forums, however we do know for a fact that the vast majority of the supercharger systems that we have sold have gone to people who are not on internet forums, or have gone to dealership customers or even dealer principals for use on their own Z's and G's.

Also, I'm not trying to say that our paying customer's matter more. What I'm saying is, the people who are directly effected by this are the ones we feel the need to immediately respond to. Believe me, when everything settles down and it's all straightened out, we will be making a follow up post. We recognize that there is a lot of unanswered questions and a lot of confusion floating around right now. Right now our primary focus is getting everything sorted out.

Kyle,

Thank you very much for the updates. It's important for the forum members. I just wish a lot of people here would spend energy in bringing useful information that Stillen can use instead of creating "hate" messages.

We'll be waiting for details as you provide them, patient we are...

Nitex · 09-15-2010, 06:47 PM

Quote:

Originally Posted by Kyle@STILLEN

I understand what you're saying completely. Just to clarify, we know that a lot of our business comes from internet forum members. However, keep in mind that we've been in business for 25 years. Internet forums have really only become a popular method of doing business in this industry over the last 5-10 years. Traditional advertising such as magazines, shows, web mediums like youtube or the autoblogs and what not are still very effective. Additionally, we have a fantastic relationship with NISSAN which has translated to hundreds of dealerships around the world carrying our products.

Basically, yes, we understand that our "core" customer's are more than likely on the forums, however we do know for a fact that the vast majority of the supercharger systems that we have sold have gone to people who are not on internet forums, or have gone to dealership customers or even dealer principals for use on their own Z's and G's.

Also, I'm not trying to say that our paying customer's matter more. What I'm saying is, the people who are directly effected by this are the ones we feel the need to immediately respond to. Believe me, when everything settles down and it's all straightened out, we will be making a follow up post. We recognize that there is a lot of unanswered questions and a lot of confusion floating around right now. Right now our primary focus is getting everything sorted out.

Well stated, thanks Kyle

Chris_1 · 09-15-2010, 07:08 PM

Quote:

Originally Posted by DannyGT

Not sure I follow? So your at a show, and all you want is this massive chrome housing under the hood? So a twin turbo setup would be worse at a show? A show is just that, SHOW...not go. Most are trailer queens and/or gaudy body kit conventions.

How about this...

-People will see that massive FMIC (if you want), which yours wont have.
-You can put a nice info board next to the car which immidiatly catches people's eye for being something that 'looks' important.
-From reports it sounds like you can most definitly 'hear' GTMs charger/valve which would get people pondering.

So ya, its kind of a lame excuse. The fact is GTM is a fab house style company that gives one-off style type quality in their products. This is also one of those cases where your not getting what you paid for, where as your getting more so from GTM. Stillen at this point just feels like an APC style company where its just about getting to market as quickly as possible for mass production. Two very different strategies.

Good luck.

Danny, No offense but you have no idea our needs or wants for a show vehicle. Second, you are a GTM protector as I call it, and you dont know what Stillen is doing to fix this, so you know nothing. GTM has had its problems, but you barely have an argument b/c their products are not out their yet like the stillen is.

As for us wanting something for show, yes the stillen looks like their is something their as where a turbo or gtm s/c doesnt. A front mount means nothing to me, as I have had it and I prefer the setup of the Stillen. It works on factory cars, so to me thats what I trust. A front mount is good, but living in miami, a watercooled system is better due to the traffic.

So honestly you have no say in what WE want. You can love GTM all you want, but the fact is each company will have its problems whether its now or down the road. At least they are trying to work with everyone to fix it.

MMC Racing · 09-16-2010, 09:09 AM

Quote:

Originally Posted by Joebarchuck

Kyle,

Thank you very much for the updates. It's important for the forum members. I just wish a lot of people here would spend energy in bringing useful information that Stillen can use instead of creating "hate" messages.

We'll be waiting for details as you provide them, patient we are...

What? They hold all the information and only trickle it out with their own spin on it. What information are we supposed to bring them?

DannyGT · 09-16-2010, 11:44 AM

Quote:

Originally Posted by Chris@WheelsDirectOnline.com

Danny, No offense but you have no idea our needs or wants for a show vehicle. Second, you are a GTM protector as I call it, and you dont know what Stillen is doing to fix this, so you know nothing. GTM has had its problems, but you barely have an argument b/c their products are not out their yet like the stillen is.

As for us wanting something for show, yes the stillen looks like their is something their as where a turbo or gtm s/c doesnt. A front mount means nothing to me, as I have had it and I prefer the setup of the Stillen. It works on factory cars, so to me thats what I trust. A front mount is good, but living in miami, a watercooled system is better due to the traffic.

So honestly you have no say in what WE want. You can love GTM all you want, but the fact is each company will have its problems whether its now or down the road. At least they are trying to work with everyone to fix it.

I'll take this to PM's...

theDreamer · 09-16-2010, 11:47 AM

Quote:

Originally Posted by Chris@WheelsDirectOnline.com

Danny, No offense but you have no idea our needs or wants for a show vehicle. Second, you are a GTM protector as I call it, and you dont know what Stillen is doing to fix this, so you know nothing. GTM has had its problems, but you barely have an argument b/c their products are not out their yet like the stillen is.

As for us wanting something for show, yes the stillen looks like their is something their as where a turbo or gtm s/c doesnt. A front mount means nothing to me, as I have had it and I prefer the setup of the Stillen. It works on factory cars, so to me thats what I trust. A front mount is good, but living in miami, a watercooled system is better due to the traffic.

So honestly you have no say in what WE want. You can love GTM all you want, but the fact is each company will have its problems whether its now or down the road. At least they are trying to work with everyone to fix it.

Really? So me running my SC for over a month, Shumby longer and a few other G37s are no one running it?

09-15-2010, 01:54 PM	#1756 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 43	"Weiboy and Tomnavone have both reported similar experiences. So, this past weekend, I personally flew up to San Francisco and picked up Weiboy's car and drove back to our shop. Our engineers are currently working on this car." Well that certainly puts the smack on those who are complaining about bad customer service. __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

09-15-2010, 02:56 PM	#1761 (permalink)
Q8y_drifter Enthusiast Member Join Date: Mar 2010 Location: Kuwait Posts: 306 Drives: 08 Infiniti G35 5AT Rep Power: 15	Let them sort out the cars with the issues first then they can deal with the power figures. Give them some time people, they are obviously doing the best they can to resolve all the issues and I'm actually really impressed with their customer service. How often do you see team members personally flying over to resolve issues with your car? That is far beyond what 99% of companies will ever do. Not a nut hugger here, just a guy who appreciates quality customer service. __________________ 08 G35 5AT Sedan \| Stillen CBE \| Invidia HFC \| Injen CAI \| Uprev Tune \| Akebono BBK \| Tanabe Coilovers \| Hotchkis Sway Bars \| GTSpec FSB \| Black Headlights & Grille \| Volk GT-F Wheels \| Hankook V12 Evo Tires

09-15-2010, 03:39 PM	#1763 (permalink)
Nitex Track Member Join Date: Jan 2010 Location: Seattle Posts: 848 Drives: '13 GTI Stage 2 UNI Rep Power: 16	Thanks for the reply reguarding customer service Stillen. But seriously, as others have stated, that was only the tip. And lets be honest, most of your customers have more than likely come from this or other forums. Saying your paying customers matter more than your rep on a forum is a tad on the ridiculous side. Lets not forget were most of your business comes from. I have spent thousands of dollars with your company, and would hate to be lumped in with those that can wait for updates. I was very interested in purchasing a SC kit from you all, and due to the lack of communication I have decided to spend my money in other ways. If things clear up you can bet ill be back to considering your product. __________________ 2013 Drivers ED GTI \| Stage 2 Unitronic Last edited by Nitex; 09-15-2010 at 03:45 PM.

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