STILLEN 370Z Supercharger System - Announcement!!!

italy3541 · 07-02-2014, 02:38 PM

its funny how fast you guys respond when someone is saying something bad about you. yet I have sent several pm's asking about a price on a kit and did not hear back.

Kyle@STILLEN · 07-02-2014, 02:47 PM

Quote:

Originally Posted by italy3541

its funny how fast you guys respond when someone is saying something bad about you. yet I have sent several pm's asking about a price on a kit and did not hear back.

I am sorry if you did not receive a reply to a PM. I will say that if you sent the PM to me it may have gone unnoticed as my responsibilities within the organization have changed and my role of VP Business Development has me overseeing 100 employees, 4 businesses, and interacting with all of our vendors. I spend very little time on the forums these days. I only came on quickly in this situation as I knew it was going to be a problem and I wanted to get involved before it got out of hand.

However, I will also say that we do not own the370z.com and as such we can not spend all of our time on the forum. The best way to get in touch with us is either one of our 800 numbers: 800-576-2131 or you can email us directly at sales@stillen.com or you can talk with Mark who now oversees our social media presence at markd@stillen.com.

italy3541 · 07-02-2014, 02:52 PM

Quote:

Originally Posted by Kyle@STILLEN

I am sorry if you did not receive a reply to a PM. I will say that if you sent the PM to me it may have gone unnoticed as my responsibilities within the organization have changed and my role of VP Business Development has me overseeing 100 employees, 4 businesses, and interacting with all of our vendors. I spend very little time on the forums these days. I only came on quickly in this situation as I knew it was going to be a problem and I wanted to get involved before it got out of hand.

However, I will also say that we do not own the370z.com and as such we can not spend all of our time on the forum. The best way to get in touch with us is either one of our 800 numbers: 800-576-2131 or you can email us directly at sales@stillen.com or you can talk with Mark who now oversees our social media presence at markd@stillen.com.

I understand that you can not spend all your time on here, and my pm was to another person on your team.

What upset me was seeing him online posting in threads but not taking a few second to say he is working on it to me. then when I post something in a thread its a instant response.

that does not build customer confidence.

Team_STILLEN · 07-02-2014, 02:44 PM

Quote:

Originally Posted by italy3541

its funny how fast you guys respond when someone is saying something bad about you. yet I have sent several pm's asking about a price on a kit and did not hear back.

I have responded to your PM. It took a little while due to the situation and length. I'm sorry for the delay.

italy3541 · 07-02-2014, 02:49 PM

Quote:

Originally Posted by Team_STILLEN

I have responded to your PM. It took a little while due to the situation and length. I'm sorry for the delay.

Thank you for finally getting back to me, but waiting 4 days to get a response is not a good way to do business, especially when I have seen you on the forum commenting to other members. A simple pm saying it will take a little while to get back to me would have been fine.

I also find it funny that when I finally say something on a thread I get a pm within minutes.

I am no longer interested in your kit..

future370zzz · 07-02-2014, 03:06 PM

How can you tell if it's RTV silicone or just the o-ring that has melted from the heat-soaked manifold?

I'm not a mechanic so that's why I ask.

whiddles · 07-02-2014, 03:19 PM

Quote:

Originally Posted by future370zzz

How can you tell if it's RTV silicone or just the o-ring that has melted from the heat-soaked manifold?

I'm not a mechanic so that's why I ask.

its the o rings that were in the kit. ill get a better pic but her is one i got before i cleaned the peals off.

whiddles · 07-02-2014, 03:16 PM

install was correct according to trent and the valve bodies have no connection to hydro lock as you can see this is an inter cooler issue not valve body. the install was done through a stillen dealer they sent me to get the install done in the first place. the o rings as see in this pick show the rings where in fact installed correctly and somewhere along the line of going to local shops stillen paid for trying to get the car running right may have added it at any point. the car took three years to get running without limp mode with verious tunes. Stillen has been great to me and I am now way saying they are bad. Im clearly posting my newest issue and think all should be aware and give me input on the issue as stated in post.

Is it me or is this unreasonable?

whiddles · 07-02-2014, 03:24 PM

good thing recalls that can cause injury are taken care of correctly after warranties expire. Its about owning up to faulty items which is not anyone personal fault.

thompsontechs · 07-02-2014, 03:51 PM

I think you guys need to get some engineers on this issue at the least. The reason why you may not have seen these is the kits are fairly new. This could be an ongoing issue and you help us fix it rather than put forth some, in my opinion, sketchy theory about sealant.

If it were me, the first thing I would have done was ask him to send it in for us to check out and have the engineers look at it. It could seem to potential buyers, like me, that you are more interested in looking for an excuse rather than getting to the bottom of the issue.

Plasmite · 07-02-2014, 04:06 PM

Just my opinion, but that doesn't look like any kind o-ring I have seen. I deal with a lot of hydraulics and that doesn't look like any kind of heat related damage to an o-ring. That does look like silicone.

DEpointfive0 · 07-02-2014, 04:12 PM

Quote:

Originally Posted by Plasmite

Just my opinion, but that doesn't look like any kind o-ring I have seen. I deal with a lot of hydraulics and that doesn't look like any kind of heat related damage to an o-ring. That does look like silicone.

I've seen o-rings melted very similar to that.

Plasmite · 07-02-2014, 04:14 PM

Quote:

Originally Posted by DEpointfive0

I've seen o-rings melted very similar to that.

I've notice in the applications I have dealt with that they will fray and crack, but that is really extreme.

What applications have you seen this if you don't mind me asking?

I've mostly worked on fruitland pumps

DEpointfive0 · 07-02-2014, 04:47 PM

Quote:

Originally Posted by Plasmite

I've notice in the applications I have dealt with that they will fray and crack, but that is really extreme.

What applications have you seen this if you don't mind me asking?

I've mostly worked on fruitland pumps

My Avalon has a melted gasket like that, and there was 1 more recently, but I have been racking my brains out trying to figure out what it was on... Can't remember

whiddles · 07-02-2014, 05:03 PM

yes I have to take a better picture of the o rings when I get home at 11pm est. I have given them plenty of time to look at the issue before the post as well offered to send the manifold in for them to swap out at the least, but its out of warranty we'll just wait till something bad happens to someone else before we look further into it. LETS GO GM!!!!!!!!!!!!!!!!!! the manifold gaskets was a second issue they they have found after we noticed the water leak, then its all about the manifolds lol

07-02-2014, 03:06 PM	#6 (permalink)
future370zzz Track Member Join Date: Dec 2011 Location: Bay Area Posts: 555 Drives: 10 Nissan 370z Rep Power: 15	How can you tell if it's RTV silicone or just the o-ring that has melted from the heat-soaked manifold? I'm not a mechanic so that's why I ask. __________________

07-02-2014, 03:51 PM	#10 (permalink)
thompsontechs Base Member Join Date: Apr 2014 Location: Rockford Posts: 129 Drives: 370 Sport Rep Power: 12	I think you guys need to get some engineers on this issue at the least. The reason why you may not have seen these is the kits are fairly new. This could be an ongoing issue and you help us fix it rather than put forth some, in my opinion, sketchy theory about sealant. If it were me, the first thing I would have done was ask him to send it in for us to check out and have the engineers look at it. It could seem to potential buyers, like me, that you are more interested in looking for an excuse rather than getting to the bottom of the issue. Last edited by thompsontechs; 07-02-2014 at 03:56 PM.

07-02-2014, 04:06 PM	#11 (permalink)
Plasmite Enthusiast Member Join Date: Aug 2012 Location: Canada Posts: 259 Drives: '12 M6 Panty Peeler Rep Power: 13	Just my opinion, but that doesn't look like any kind o-ring I have seen. I deal with a lot of hydraulics and that doesn't look like any kind of heat related damage to an o-ring. That does look like silicone. Team_STILLEN likes this. __________________ WISHLIST

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07-02-2014, 02:38 PM	#1 (permalink)
italy3541 A True Z Fanatic Join Date: Jan 2011 Location: pa Posts: 1,491 Drives: 2014BMW Z4 35isdrive Rep Power: 18	its funny how fast you guys respond when someone is saying something bad about you. yet I have sent several pm's asking about a price on a kit and did not hear back.

07-02-2014, 03:16 PM	#8 (permalink)
whiddles Base Member Join Date: Mar 2010 Location: FT HOOD Posts: 219 Drives: G37S AB Rep Power: 16	install was correct according to trent and the valve bodies have no connection to hydro lock as you can see this is an inter cooler issue not valve body. the install was done through a stillen dealer they sent me to get the install done in the first place. the o rings as see in this pick show the rings where in fact installed correctly and somewhere along the line of going to local shops stillen paid for trying to get the car running right may have added it at any point. the car took three years to get running without limp mode with verious tunes. Stillen has been great to me and I am now way saying they are bad. Im clearly posting my newest issue and think all should be aware and give me input on the issue as stated in post. *Is it me or is this unreasonable?*

07-02-2014, 03:24 PM	#9 (permalink)
whiddles Base Member Join Date: Mar 2010 Location: FT HOOD Posts: 219 Drives: G37S AB Rep Power: 16	good thing recalls that can cause injury are taken care of correctly after warranties expire. Its about owning up to faulty items which is not anyone personal fault.

07-02-2014, 05:03 PM	#15 (permalink)
whiddles Base Member Join Date: Mar 2010 Location: FT HOOD Posts: 219 Drives: G37S AB Rep Power: 16	yes I have to take a better picture of the o rings when I get home at 11pm est. I have given them plenty of time to look at the issue before the post as well offered to send the manifold in for them to swap out at the least, but its out of warranty we'll just wait till something bad happens to someone else before we look further into it. LETS GO GM!!!!!!!!!!!!!!!!!! the manifold gaskets was a second issue they they have found after we noticed the water leak, then its all about the manifolds lol