"Weiboy and Tomnavone have both reported similar experiences. So, this past weekend, I personally flew up to San Francisco and picked up Weiboy's car and drove back to our shop.
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09-15-2010, 01:54 PM | #1756 (permalink) |
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"Weiboy and Tomnavone have both reported similar experiences. So, this past weekend, I personally flew up to San Francisco and picked up Weiboy's car and drove back to our shop. Our engineers are currently working on this car."
Well that certainly puts the smack on those who are complaining about bad customer service.
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09-15-2010, 01:55 PM | #1757 (permalink) | |
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09-15-2010, 02:00 PM | #1758 (permalink) | |
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09-15-2010, 02:21 PM | #1759 (permalink) | |
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Thank you for the update. It was needed as people here were going crazy and started making rather bad assumptions about Stillen. I absolutely makes sense that some people are experiencing issues and there is no doubt that Stillen took all necessary steps to improve and fix the issues. We thank the Stillen team for that. That being said I believe quite a few people here would still like to have an official response to the performance not being what is advertised. We all know that Dyno's are different, temperatures and humidity also affect numbers but it seems some people here report 30% less HP gains on normal temperature compared to the advertised HP gain. Any thoughts on this and how many people it may affect. Thank you so much for your help,
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09-15-2010, 02:33 PM | #1760 (permalink) | |
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09-15-2010, 02:56 PM | #1761 (permalink) |
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Let them sort out the cars with the issues first then they can deal with the power figures. Give them some time people, they are obviously doing the best they can to resolve all the issues and I'm actually really impressed with their customer service. How often do you see team members personally flying over to resolve issues with your car? That is far beyond what 99% of companies will ever do. Not a nut hugger here, just a guy who appreciates quality customer service.
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09-15-2010, 03:39 PM | #1763 (permalink) |
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Thanks for the reply reguarding customer service Stillen. But seriously, as others have stated, that was only the tip.
And lets be honest, most of your customers have more than likely come from this or other forums. Saying your paying customers matter more than your rep on a forum is a tad on the ridiculous side. Lets not forget were most of your business comes from. I have spent thousands of dollars with your company, and would hate to be lumped in with those that can wait for updates. I was very interested in purchasing a SC kit from you all, and due to the lack of communication I have decided to spend my money in other ways. If things clear up you can bet ill be back to considering your product.
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2013 Drivers ED GTI | Stage 2 Unitronic Last edited by Nitex; 09-15-2010 at 03:45 PM. |
09-15-2010, 04:39 PM | #1764 (permalink) | |
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Basically, yes, we understand that our "core" customer's are more than likely on the forums, however we do know for a fact that the vast majority of the supercharger systems that we have sold have gone to people who are not on internet forums, or have gone to dealership customers or even dealer principals for use on their own Z's and G's. Also, I'm not trying to say that our paying customer's matter more. What I'm saying is, the people who are directly effected by this are the ones we feel the need to immediately respond to. Believe me, when everything settles down and it's all straightened out, we will be making a follow up post. We recognize that there is a lot of unanswered questions and a lot of confusion floating around right now. Right now our primary focus is getting everything sorted out. |
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09-15-2010, 05:10 PM | #1765 (permalink) | |
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Kyle, Thank you very much for the updates. It's important for the forum members. I just wish a lot of people here would spend energy in bringing useful information that Stillen can use instead of creating "hate" messages. We'll be waiting for details as you provide them, patient we are...
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09-15-2010, 06:47 PM | #1766 (permalink) | |
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Well stated, thanks Kyle
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09-15-2010, 07:08 PM | #1767 (permalink) | |
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As for us wanting something for show, yes the stillen looks like their is something their as where a turbo or gtm s/c doesnt. A front mount means nothing to me, as I have had it and I prefer the setup of the Stillen. It works on factory cars, so to me thats what I trust. A front mount is good, but living in miami, a watercooled system is better due to the traffic. So honestly you have no say in what WE want. You can love GTM all you want, but the fact is each company will have its problems whether its now or down the road. At least they are trying to work with everyone to fix it. |
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09-16-2010, 09:09 AM | #1768 (permalink) | |
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09-16-2010, 11:44 AM | #1769 (permalink) | |
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09-16-2010, 11:47 AM | #1770 (permalink) | |
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