[BP single kit] COMP turbo fails after 882 miles.

Elmo370z · 06-24-2021, 08:56 AM

Quote:

Originally Posted by -ZS-Carpenter

Where is the grease fitting?

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In my frying pan

BettyZ · 07-12-2021, 12:02 AM

Shipped the turbo to COMP on June 30. Still no word from them. Sasha said he'd cover shipping and I sent him the $ amount, and then he asked for my paypal. Send him that, and several days later a paypal $ request. Still no response.

TopgunZ · 07-12-2021, 08:27 AM

It is strange you are not getting a response from Comp. I have talked to them multiple times and they answer the phone right away and seem to have great customer service.

I really like these Comp turbos. I have one on my truck and have over 20,000 miles on it and was just cleaning the filter and there was zero play in the shaft. However, mine definitely came pre-greased...lol. Without that grease Im surprised it lasted even that long.

BettyZ · 07-23-2021, 08:00 PM

COMP's employees are clairvoyant. They signed for the turbo on 7/7. Called today asking about its status. COMP knew the status of the TC before I even finished giving my name! Apparently they dont know what's wrong with it but it'll be ready to ship by Monday and they'll have a report ready then but sometimes when turbos fail - in a warranty period - the causes are really complicated and probably beyond the consumer's knowledge base but they'll totally know by Monday when they ship it out.

Hotrodz · 07-23-2021, 08:20 PM

Quote:

Originally Posted by BettyZ

COMP's employees are clairvoyant. They signed for the turbo on 7/7. Called today asking about its status. COMP knew the status of the TC before I even finished giving my name! Apparently they dont know what's wrong with it but it'll be ready to ship by Monday and they'll have a report ready then but sometimes when turbos fail - in a warranty period - the causes are really complicated and probably beyond the consumer's knowledge base but they'll totally know by Monday when they ship it out.

Hell, we all know you are an idiot! LMAO

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Rusty · 07-23-2021, 09:19 PM

Quote:

Originally Posted by Hotrodz

Hell, we all know you are an idiot! LMAO

Sent from my SM-G965U using Tapatalk

That's besides the point.

BettyZ · 07-23-2021, 10:30 PM

Quote:

Originally Posted by Hotrodz

Hell, we all know you are an idiot! LMAO

Sent from my SM-G965U using Tapatalk

You're not wrong. "The turbo failed due to user error. The error was buying our product."

BettyZ · 08-02-2021, 06:49 PM

Got a response from Comp, finally, regarding what caused the damage.

Their response was:

"Hello [Betty],

The unit was damaged internal to see what caused the issue so that’s why it was covered under warranty."

I asked if they had specifics on what caused the damage. The response:

"Production advised the clearances might have tight which caused the wheel to rub and caused the failure. All damaged parts have been replaced or repaired and it is ready to ship. Please contact shipping to proceed."

So there ya go folks! Tight clearance. In a turbocharger. Who woulda thought?

Ghostvette · 08-02-2021, 07:13 PM

Quote:

Originally Posted by BettyZ

Got a response from Comp, finally, regarding what caused the damage.

Their response was:

"Hello [Betty],

The unit was damaged internal to see what caused the issue so that’s why it was covered under warranty."

I asked if they had specifics on what caused the damage. The response:

"Production advised the clearances might have tight which caused the wheel to rub and caused the failure. All damaged parts have been replaced or repaired and it is ready to ship. Please contact shipping to proceed."

So there ya go folks! Tight clearance. In a turbocharger. Who woulda thought?

Smells like ******** to me.....

Hotrodz · 08-02-2021, 07:44 PM

Quote:

Originally Posted by BettyZ

Got a response from Comp, finally, regarding what caused the damage.

Their response was:

"Hello [Betty],

The unit was damaged internal to see what caused the issue so that’s why it was covered under warranty."

I asked if they had specifics on what caused the damage. The response:

"Production advised the clearances might have tight which caused the wheel to rub and caused the failure. All damaged parts have been replaced or repaired and it is ready to ship. Please contact shipping to proceed."

So there ya go folks! Tight clearance. In a turbocharger. Who woulda thought?

Hey aren't you to stupid to understand all that!

Elmo370z · 08-02-2021, 08:12 PM

Comp for the win. QC what’s that

BettyZ · 08-02-2021, 08:29 PM

Emailed Juan asking wtf this all meant as they shipped the TC with a shiny sheet in a clear plastic envelope which had all the clearances they allegedly measured on it.

old guy · 08-02-2021, 10:07 PM

So many people don’t let the facts get in the way of their BS

BettyZ · 08-02-2021, 10:18 PM

It's unfortunate that Sasha and Boosted Performance doesn't interface with their third-party vendors on behalf of their clients.

Rusty · 08-02-2021, 10:58 PM

Quote:

Originally Posted by BettyZ

Got a response from Comp, finally, regarding what caused the damage.

Their response was:

"Hello [Betty],

The unit was damaged internal to see what caused the issue so that’s why it was covered under warranty."

I asked if they had specifics on what caused the damage. The response:

"Production advised the clearances might have tight which caused the wheel to rub and caused the failure. All damaged parts have been replaced or repaired and it is ready to ship. Please contact shipping to proceed."

So there ya go folks! Tight clearance. In a turbocharger. Who woulda thought?

So a heads up with anyone who sends their turbo for repair. They have to destroy parts to tear it apart to fix it. From looking at Madwi's turbo. Looks like the bearings are heated up and then dropped on the shaft, as it's an interference fit between the bearing ID and the shaft OD. Once that is done. There is no moving it to make an adjustment.

07-12-2021, 12:02 AM	#32 (permalink)
BettyZ A True Z Fanatic Join Date: Aug 2018 Location: Chicagoland Age: 37 Posts: 5,261 Drives: A Garage Queen Rep Power: 2684371	Shipped the turbo to COMP on June 30. Still no word from them. Sasha said he'd cover shipping and I sent him the $ amount, and then he asked for my paypal. Send him that, and several days later a paypal $ request. Still no response. JARblue, Rusty, Hotrodz and 3 others like this. __________________ '14 MB Nismo \| Boost Lab 6870 1.32 AR 553 HP / 471 ft.-lbs. Betty Mods

07-12-2021, 08:27 AM	#33 (permalink)
TopgunZ A True Z Fanatic Join Date: Jun 2012 Location: Minneapolis Posts: 2,651 Drives: 06 350Z , 09 370Z MT Rep Power: 6834	It is strange you are not getting a response from Comp. I have talked to them multiple times and they answer the phone right away and seem to have great customer service. I really like these Comp turbos. I have one on my truck and have over 20,000 miles on it and was just cleaning the filter and there was zero play in the shaft. However, mine definitely came pre-greased...lol. Without that grease Im surprised it lasted even that long. Hotrodz, redondoaveb and BettyZ like this. __________________ ROTREX SUPERCHARGER TUNER KITS - $6799/ CUSTOM STILLEN AIR TO AIR KITS -$2100/ 700+ WHP!! WWW.TOPGUNSPEEDWORKS.COM

07-23-2021, 08:00 PM	#34 (permalink)
BettyZ A True Z Fanatic Join Date: Aug 2018 Location: Chicagoland Age: 37 Posts: 5,261 Drives: A Garage Queen Rep Power: 2684371	COMP's employees are clairvoyant. They signed for the turbo on 7/7. Called today asking about its status. COMP knew the status of the TC before I even finished giving my name! Apparently they dont know what's wrong with it but it'll be ready to ship by Monday and they'll have a report ready then but sometimes when turbos fail - in a warranty period - the causes are really complicated and probably beyond the consumer's knowledge base but they'll totally know by Monday when they ship it out. Rusty, Hotrodz, Elmo370z and 4 others like this. __________________ '14 MB Nismo \| Boost Lab 6870 1.32 AR 553 HP / 471 ft.-lbs. Betty Mods

08-02-2021, 06:49 PM	#38 (permalink)
BettyZ A True Z Fanatic Join Date: Aug 2018 Location: Chicagoland Age: 37 Posts: 5,261 Drives: A Garage Queen Rep Power: 2684371	Got a response from Comp, finally, regarding what caused the damage. Their response was: "Hello [Betty], The unit was damaged internal to see what caused the issue so that’s why it was covered under warranty." I asked if they had specifics on what caused the damage. The response: "Production advised the clearances might have tight which caused the wheel to rub and caused the failure. All damaged parts have been replaced or repaired and it is ready to ship. Please contact shipping to proceed." So there ya go folks! Tight clearance. In a turbocharger. Who woulda thought? Rusty, Hotrodz, old guy and 1 others like this. __________________ '14 MB Nismo \| Boost Lab 6870 1.32 AR 553 HP / 471 ft.-lbs. Betty Mods

08-02-2021, 08:12 PM	#41 (permalink)
Elmo370z A True Z Fanatic Join Date: Apr 2013 Location: st. petersburg Posts: 5,709 Drives: 09 nissan 370z Sp M6 Rep Power: 295378	Comp for the win. QC what’s that Hotrodz, old guy, redondoaveb and 1 others like this.

08-02-2021, 08:29 PM	#42 (permalink)
BettyZ A True Z Fanatic Join Date: Aug 2018 Location: Chicagoland Age: 37 Posts: 5,261 Drives: A Garage Queen Rep Power: 2684371	Emailed Juan asking wtf this all meant as they shipped the TC with a shiny sheet in a clear plastic envelope which had all the clearances they allegedly measured on it. Rusty, Hotrodz, Elmo370z and 2 others like this. __________________ '14 MB Nismo \| Boost Lab 6870 1.32 AR 553 HP / 471 ft.-lbs. Betty Mods

08-02-2021, 10:07 PM	#43 (permalink)
old guy A True Z Fanatic Join Date: Apr 2015 Location: S.E. Michigan Age: 68 Posts: 2,710 Drives: 13 magma touring Rep Power: 2684369	So many people don’t let the facts get in the way of their BS Rusty, Hotrodz, redondoaveb and 1 others like this. __________________ I better walk before they make me run....

08-02-2021, 10:18 PM	#44 (permalink)
BettyZ A True Z Fanatic Join Date: Aug 2018 Location: Chicagoland Age: 37 Posts: 5,261 Drives: A Garage Queen Rep Power: 2684371	It's unfortunate that Sasha and Boosted Performance doesn't interface with their third-party vendors on behalf of their clients. Rusty, Hotrodz, old guy and 1 others like this. __________________ '14 MB Nismo \| Boost Lab 6870 1.32 AR 553 HP / 471 ft.-lbs. Betty Mods

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