Fast Intentions Customer Service

Pointman · 10-21-2009, 06:49 PM

Hello all,

I was number 28 on the list and could not be happier when my box arrived from FI. I notice a substantial hole in the side of the box. I peaked in and saw loads of bubble wrap and thought everything should be okay. Just to be safe I took lots of pictures of the box before opening it. Upon arriving at my mechanics it felt like christmas. As we opened the box I immediately dug in to find the 18" Carbon Fiber cans. One of which had a puncture the size of a dime. The other a large scratch. More photo's were taken. UPS strikes again!!! Completely crushed, I called Tony. Tony was also upset, he immediately requested the photo's be emailed to him and that the exhuast be carefully re-packaged the best we could. Without any request, complaints, or suggestions Tony quickly stated "Don't worry my friend, we will make this right, and make it right asap!". Tony had UPS pick up the exhuast at my mechanics (without any assistance or extra hassles for me). It is rare to come accross a business like this. All businesses should be like this, however we know this is not the case. Tony laid out a plan and followed it to the letter. I have recieved the new exhaust (with another hole in the box thanks for the scare UPS) in perfect condition. It will be installed in the morning (Xmas in October). Without concern for a loss of money (UPS claims proceedures) or without even having the exhuast too inspect, Fast Intentions took care of the customer!!! Before you make a decision to buy an exhaust, try and learn a little something about how the company treats its customers. If you want a top quality product from a top quality company, I suggest you give Tony a call at Fast Intentions.

azn370z · 10-21-2009, 07:20 PM

Fi sounds like a great company. This is going to be my 2nd or 3rd mod.

Zsteve · 10-21-2009, 07:40 PM

Thats is great customer service which I think we as consumers need to demand from vendors. There is always another vendor out there selling the same thing so I would think they would do their best to please the customer. Im glad to see a company doing just that, and guess what who is getting all the business? Just makes sense. Now all we need is a pricing war, LOL. Im glad to see that I will be taken care of if my CBE is damaged when I get it. Thumbs up to FI.

spearfish25 · 10-21-2009, 09:13 PM

Great to hear. Kudos to Tony!

m4a1mustang · 10-21-2009, 09:16 PM

I can vouch for the excellent customer service. Tony is great to work with!

NewYorkJon34 · 10-21-2009, 10:02 PM

How are u liking your exhaust, I ordered the same setup as you: 18" CF. How's the performance/sound.

nogoodname · 10-21-2009, 10:11 PM

2+ plus years for me being apart of the G/Z modding world and never heard anything bad about F.I.
Too bad other companies arent the same......

Mike · 10-21-2009, 10:18 PM

sorry for the shipping problem, but its always great to hear when a vendor/manufacturer takes care of you.

Black kNight · 10-21-2009, 11:47 PM

great to hear nice things about FI customers service
congrats for the new Cat-back

Pointman · 10-22-2009, 12:11 AM

I ordered the high flow cats with the 18" CF resonators. I also have the NST pulley kit. Both should be installed in the morning. The Stillen Gen 3 is already on. Can't wait to fire it up with everything on it. I will do my best to post some pic's and video. However I am computer knowledge/use challenged.

m4a1mustang · 10-22-2009, 07:35 AM

Quote:

Originally Posted by NewYorkJon34

How are u liking your exhaust, I ordered the same setup as you: 18" CF. How's the performance/sound.

I love it. It's very deep and IMO can be too much at times on the highway. I did a bit of sound deadening in the hatch last weekend which helped take the edge off, but could probably stand to do more

NewYorkJon34 · 10-22-2009, 09:57 AM

^too much drone? What did you use to help the sound, maybe I'll do the same. But overall, you don't regret buying it do you?

Liquid_G · 10-22-2009, 10:13 AM

UPS = Universal Package Smashers.

F.I. Inc. · 10-22-2009, 10:13 AM

Quote:

Originally Posted by Pointman

Hello all,

I have recieved the new exhaust (with another hole in the box thanks for the scare UPS) in perfect condition. It will be installed in the morning (Xmas in October)

This time it was UPS proof, thank god! Well, all is well that ends well! Enjoy it and let me know if you need anything...

Thanks, Tony

earwicker7 · 10-22-2009, 03:45 PM

Quote:

Originally Posted by Liquid_G

UPS = Universal Package Smashers.

Usually Pulverizes Stuff

10-21-2009, 06:49 PM	#1 (permalink)
Pointman Base Member Join Date: Aug 2009 Location: Pensacola, FL Posts: 128 Drives: 370Z Sport/Tour Nav Rep Power: 276	Fast Intentions Customer Service Hello all, I was number 28 on the list and could not be happier when my box arrived from FI. I notice a substantial hole in the side of the box. I peaked in and saw loads of bubble wrap and thought everything should be okay. Just to be safe I took lots of pictures of the box before opening it. Upon arriving at my mechanics it felt like christmas. As we opened the box I immediately dug in to find the 18" Carbon Fiber cans. One of which had a puncture the size of a dime. The other a large scratch. More photo's were taken. UPS strikes again!!! Completely crushed, I called Tony. Tony was also upset, he immediately requested the photo's be emailed to him and that the exhuast be carefully re-packaged the best we could. Without any request, complaints, or suggestions Tony quickly stated "Don't worry my friend, we will make this right, and make it right asap!". Tony had UPS pick up the exhuast at my mechanics (without any assistance or extra hassles for me). It is rare to come accross a business like this. All businesses should be like this, however we know this is not the case. Tony laid out a plan and followed it to the letter. I have recieved the new exhaust (with another hole in the box thanks for the scare UPS) in perfect condition. It will be installed in the morning (Xmas in October). Without concern for a loss of money (UPS claims proceedures) or without even having the exhuast too inspect, Fast Intentions took care of the customer!!! Before you make a decision to buy an exhaust, try and learn a little something about how the company treats its customers. If you want a top quality product from a top quality company, I suggest you give Tony a call at Fast Intentions. NickShoelace likes this. __________________ JTTF SQ8

10-21-2009, 07:20 PM	#2 (permalink)
azn370z A True Z Fanatic Join Date: Nov 2008 Location: Seattle Posts: 1,722 Drives: z34 - R1 Rep Power: 490	Fi sounds like a great company. This is going to be my 2nd or 3rd mod. __________________ 2010 k23 H&R sport springs / Spc rear camber arms / SSR SP1 / Berk cbe / Varis cf lip / Nismo S-Tune side skirts

10-21-2009, 07:40 PM	#3 (permalink)
Zsteve A True Z Fanatic Join Date: Sep 2009 Location: TX Posts: 3,298 Drives: the 2 balled club Rep Power: 22	Thats is great customer service which I think we as consumers need to demand from vendors. There is always another vendor out there selling the same thing so I would think they would do their best to please the customer. Im glad to see a company doing just that, and guess what who is getting all the business? Just makes sense. Now all we need is a pricing war, LOL. Im glad to see that I will be taken care of if my CBE is damaged when I get it. Thumbs up to FI. __________________ 2010 LS3 C6 Silver coupe corvette

10-21-2009, 09:13 PM	#4 (permalink)
spearfish25 A True Z Fanatic Join Date: Mar 2009 Location: Naples, FL Posts: 4,117 Drives: to work Rep Power: 1856	Great to hear. Kudos to Tony! __________________ 2013 Cadillac V-Wagon, RIP Z

10-21-2009, 09:16 PM	#5 (permalink)
m4a1mustang A True Z Fanatic Join Date: Feb 2009 Location: Northern VA Posts: 55,385 Drives: on two wheels Rep Power: 6962	I can vouch for the excellent customer service. Tony is great to work with! __________________ - Steve Zs & Coffee - Saturdays at 10AM in Fairfax, VA and Columbia, MD (Click the banner!) LIKE us on Facebook!

10-21-2009, 10:02 PM	#6 (permalink)
NewYorkJon34 A True Z Fanatic Join Date: Jun 2009 Location: Naples, Florida Posts: 3,041 Drives: 09 Fairlady Z Rep Power: 1065	How are u liking your exhaust, I ordered the same setup as you: 18" CF. How's the performance/sound.

10-21-2009, 10:11 PM	#7 (permalink)
nogoodname Lifetime Premium Join Date: Nov 2008 Location: Montreal Posts: 22,357 Drives: E46 M3 Rep Power: 1765	2+ plus years for me being apart of the G/Z modding world and never heard anything bad about F.I. Too bad other companies arent the same......

10-21-2009, 10:18 PM	#8 (permalink)
Mike The370Z.com Sponsor Join Date: Jun 2009 Location: Loganville, GA Posts: 5,944 Drives: 370z Rep Power: 2186	sorry for the shipping problem, but its always great to hear when a vendor/manufacturer takes care of you. __________________ NISSAN: 75 280Z / 86 300ZX GLL /87 Sentra SE / 03 350Z / 23 Z Porsche: 93 968 / 23 Macan GTS / 93 968

10-21-2009, 11:47 PM	#9 (permalink)
Black kNight Base Member Join Date: Dec 2008 Location: Oman Posts: 239 Drives: Model 2003 MB C-180k Rep Power: 273	great to hear nice things about FI customers service congrats for the new Cat-back

10-22-2009, 12:11 AM	#10 (permalink)
Pointman Base Member Join Date: Aug 2009 Location: Pensacola, FL Posts: 128 Drives: 370Z Sport/Tour Nav Rep Power: 276	I ordered the high flow cats with the 18" CF resonators. I also have the NST pulley kit. Both should be installed in the morning. The Stillen Gen 3 is already on. Can't wait to fire it up with everything on it. I will do my best to post some pic's and video. However I am computer knowledge/use challenged. __________________ JTTF SQ8

10-22-2009, 09:57 AM	#12 (permalink)
NewYorkJon34 A True Z Fanatic Join Date: Jun 2009 Location: Naples, Florida Posts: 3,041 Drives: 09 Fairlady Z Rep Power: 1065	^too much drone? What did you use to help the sound, maybe I'll do the same. But overall, you don't regret buying it do you?

10-22-2009, 10:13 AM	#13 (permalink)
Liquid_G A True Z Fanatic Join Date: Aug 2009 Location: Chicago Burbs Posts: 1,439 Drives: 09 370z Supercharged Rep Power: 44	UPS = Universal Package Smashers.

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