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A retailer referring customers to the manufacturer is not uncommon, actually. Mainly because the reseller is not equipped to provide any warranty support. Most things sold at walmart, for example,
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A True Z Fanatic
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A retailer referring customers to the manufacturer is not uncommon, actually. Mainly because the reseller is not equipped to provide any warranty support. Most things sold at walmart, for example, say to contact the manufacturer and to NOT send the item back to walmart because it's actually faster and less headache to deal with the manufacturer themselves.
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