My experience with baker tuning
 

Id like to start off by letting everyone know that i deleted the first thread i made like this.... like many of you said i hadnt contacted baker to hear their part of the story, so i did just that....its almost 2 months of this bs and i think thats long enough


in the first week of january i placed an order on the top secret super induction intakes from baker tuning... they were basically giving a discount on them and so i went for it :facepalm:

after waiting almost 1 month for them to arrive from UPS.....which i think i was raped in shipping btw, gave it the benefit of the doubt that it was all just bad luck... when the lady brought out the box i was furious....

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i instantly investigated wether there was damage and indeed there was....

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the carbon fiber shroud was cracked for the passenger side and the driver b pillar were chipped... honestly it could have been a lot worst from the looks of the box but i guess i lucked out on that part.... the last picture shows the packing... let me explain how this thing was packed... it was packed like a middle school child packed it. each part was wrapped in a really thin layer bubble wrap and lack of foam peanuts so basically they were dancing all over the damn place till they made it to guam.... also when they put the b pillars i ordered inside the box they just put it at the very top zero cushion.... im lucky they didnt crack when the box was smashed.... i was pretty damn angry that day and if i think about it today... it still makes me pretty damn angry but that wont help the situation so i let it be....

about a week later i realized... the intakes didnt come with the brackets... they have the bolts and nuts for the brackets but no brackets... i double checked with zuperman to confirm if they come with brackets it can even be seen in his pictures when he mounted the intakes... i brought this up with baker and he got pretty defensive saying thats how they got it from top secret and all the intakes didnt come with brackets. this is the part that ticks me off even more he then says "thats why we gave it to you so cheap because it doesnt come with brackets"....

I for one TELL people that before they even buy anything from me TELL THEM that... "o hey man there is a slight blemish on it, or hey bro it has a dull spot here" not let them discover it on there own.... thats just wrong:shakes head: your basically tricking the person....

anyways imma nice guy so i tell baker... ill source out the brackets myself... ill be the better person and ill personally buy the brackets and that ill even take care of the chip on the pillar... you know so im not a little boy whining about these small things but at least replace of pay for the cracked shroud... thats all im asking... what do i get in return... he ignores me :tup: freaking awesome.... and yesterday i find out they are no longer a forum vendor on here :D haha thats the cherry on top.... all i got from baker was... "o hey your situation is UNFORTUNATE but thats all i can do".... now let me ask wtf did you do... i did all the possible ways to fix the problem... i contacted CFE if they can repair the crack, i contacted japan to i can get the damn brackets from top secret and got a qoute for the cracked shroud... but all they said was sorry... baker also said that they didnt alter how it was packed because thats how they got it from top secret.... let me share something with you guys...

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^^^^^ thats my top secret engine cover direct from japan(thank god i didnt get it from you guys.... )
THAT IS HOW YOU SHIP PARTS THAT ARE RARE!!!! imagine that came from japan only... baker is all the way from texas :facepalm: come on guys thats just common sense.... everytime i ship stuff to states i bubble wrap it till it cant breath..... i dont let them dance around till they destroy themselves....

at this point im not even after no money... im just after the damn principle.... majority of the time all i got from baker was... "o hey man im sick" or sorry "meeting talk to you later", "out of the office", "ill get back to you tomoro", "ill get back to you next week".... excuse after excuse... mind you they never replied to me unless i emailed them twice or three times.... EVEN if they didnt REPLACE the part at least like "o hey simota i cant replace the shroud but well pay 20%" or 20 bucks... SOMETHING... ANYTHING but no i just got the cold shoulder....

you guys wanna know whats the most hilarious part in the end.... after i bought the brackets and i buy the replacement shroud its basically the same price as buying it for the original price except i went the harder way :tup:

That sucks man :( sorry you went through that b.s. That packaging looks like ****..Iwould be furious too.

Very disappointing. Sorry they put you through this Simota.

There are only a handful of reputable vendors on this forum.

Sorry about your issues. I was about to order the b pillar covers from them when I saw your initial thread, needless to say they did not get my business. Hopefully one way or another they take care of you.

Hey man we both live in Toronto, do you mind letting me know who the reputable ones are so I don't become a victim? :tup:

Sure. Send me a PM when you get your car. I'll let you know who treats me right.

Thanks for letting us know! I suggest you file a complaint through the Better Business Bureau (BBB). It has worked for me the two times I went through them.

I would have done a charge back and then that will get them moving. They knew you are pretty far away and they took advantage of you.

in the beginning ive been wanting to file a dispute on paypal but that gets me a full refund right? i never wanted a full refund.... but i think its to late for that...

******** man. Those are quality parts and they should be treated and packaged as such. Even though you stood up and became the better person, you should have still filed a complaint and/or got your money back. Thanks for letting us know who to stay away from. Sorry you had to take the hit on it though. Top Secret ftw :ughdance:

Bummer. I had ups destroy my supercharger and they basically said too bad

Screwing over a recognized member on here will destroy sales.

You would think its common sense for them to make it right, even if it means a loss, but getting word out that their service is amazing.

Evidence of good service and product = we send money.

Or you do this and :gtfo2:

Situation like this i would just reject the package have them ship it back using the shipper's account. Then file for a charge back.

You have absolutely no reason to accept packages in such condition.

i even told baker that i understand that they would lose out to much money if they replace the b pillar and brackets for me... and being a business owner myself i didnt wanna screw them over thats why i went with pretty much you take half the hit and i will too... despite the fact that maybe if they packed it right and even IF ups still smashed it... it wouldnt have smashed the cf shroud...

your right when you say that taking a lose sometimes is better.... sometimes at my shop i take hits for customers in unforeseen circumstances, but because i want them to return to me and i know its no ones fault then fine ill step up to the plate and eat that.... i simply think baker is lazy and doesnt give a sh!t because they are no longer a vendor here... plus they are probably like... his all the way in the middle of the pacific ocean... he cant do nothing :D


that was the first thing on my mind.... the lady offered that... i declined it because i was afraid i would get screwed by both parties.... and im glad i didnt do that because knowing baker screwed me im pretty sure those lazy mofos here at UPS would have just said tough $hit

Dam wish i known you where looking to buy some i actually have a friend that selling a barely used set of the top secret titanium intakes and you know i would have pack it better then that for you.