Hard time with theretrofitsource.com

MattP725 · 05-09-2012, 12:21 PM

Just sharing my experience...

So I bought a set of 6000k bulbs after reco from some forum members (actually went with theRetrofitSource.com over a forum sponsor which I now regret). I bought the Morimoto 3Five 35w 6000's... well they arrived (quickly) and they were noticeably different colors... the one looked like a stock 4300 while the other looked like a 6000 (I matched it to my V-LED 6000k bulbs in the side marker).

At first it seemed reasonable... they wanted a picture of the difference and they would send me a new replacement (just one which is fine because the other bulb was still pretty new and would likely match).

After sending them the pictures they said they saw the difference but that I needed to send them another picture of me DESTROYING THE BAD BULB .

I explained that I can't drive the car around for a week at night with just one headlight and also wasn't really happy about having to remove the wheel and liner 2x (for uninstall and install of the new bulb when it arrives). I offered to send them the bad bulb (in tact) once I received the new one to replace it with. Also offered to send them a video of the bulb going through a wood chipper if it would please them, after I got the replacement of course.

My followup email I received asked me to send pictures of the color difference between the two (like I just did 2 emails ago) .

Thankfully I paid through paypal so I will have some backing should I need to dispute it.

I know 90% of you that have ordered through them have been thrilled but that was not my experience. Moral of the story is to go with the forum sponsors I guess. Never had a bad experience with any of them.

*EDIT* One note... I first contacted them when installing to notify them of the color difference and they told me to wait 2 weeks to see if they burned in the same color... I left my lights on every time I drove and there was no correction of color.

kenchan · 05-09-2012, 01:47 PM

theretrofitsource.com .. that's a mouthful right there..

modme · 05-09-2012, 01:51 PM

You should call them up and explain the problem over the phone. I've had pretty good experience with them.

Huckleberry · 05-09-2012, 02:14 PM

never had an issue before.

I always call in when placing orders, though.

mrkauffman · 05-09-2012, 06:57 PM

use the phone. they are great over the phone. i dont know why but thats the way it is with them. they exchanged an order of mine that was places 1.5 years earlier that i had sitting in my closet, and i just paid the difference of the new updated versions of everything.

MattP725 · 05-09-2012, 09:03 PM

They finally agreed to send me the replacement. I was close to calling them but to be honest I just wanted some record of the conversation just in case I had to dispute it.

They were always courteous but it was just a strange request that I needed to verify I destroyed the old bulb first.

I will chalk it up to bad luck on my part and just an awkward exchange.

modme · 05-09-2012, 09:16 PM

They just wanted to make sure that you werent trying to take advantage of them. I'm sure they have dealt with their share of scammers. Glad things worked out.

05-09-2012, 12:21 PM	#1 (permalink)
MattP725 A True Z Fanatic Join Date: May 2011 Location: Toms River, NJ Posts: 1,904 Drives: 2010 40th Rep Power: 17	Hard time with theretrofitsource.com Just sharing my experience... So I bought a set of 6000k bulbs after reco from some forum members (actually went with theRetrofitSource.com over a forum sponsor which I now regret). I bought the Morimoto 3Five 35w 6000's... well they arrived (quickly) and they were noticeably different colors... the one looked like a stock 4300 while the other looked like a 6000 (I matched it to my V-LED 6000k bulbs in the side marker). At first it seemed reasonable... they wanted a picture of the difference and they would send me a new replacement (just one which is fine because the other bulb was still pretty new and would likely match). After sending them the pictures they said they saw the difference but that I needed to send them another picture of me DESTROYING THE BAD BULB . I explained that I can't drive the car around for a week at night with just one headlight and also wasn't really happy about having to remove the wheel and liner 2x (for uninstall and install of the new bulb when it arrives). I offered to send them the bad bulb (in tact) once I received the new one to replace it with. Also offered to send them a video of the bulb going through a wood chipper if it would please them, after I got the replacement of course. My followup email I received asked me to send pictures of the color difference between the two (like I just did 2 emails ago) . Thankfully I paid through paypal so I will have some backing should I need to dispute it. I know 90% of you that have ordered through them have been thrilled but that was not my experience. Moral of the story is to go with the forum sponsors I guess. Never had a bad experience with any of them. EDIT One note... I first contacted them when installing to notify them of the color difference and they told me to wait 2 weeks to see if they burned in the same color... I left my lights on every time I drove and there was no correction of color.

05-09-2012, 01:51 PM	#3 (permalink)
modme Enthusiast Member Join Date: Mar 2009 Location: NY Posts: 345 Drives: G37 Rep Power: 16	You should call them up and explain the problem over the phone. I've had pretty good experience with them. __________________ GTM Twin Turbo Stage 2\|GTR Turbo/Engine Gauges\|KW V3 Coilovers\|HKS Exhaust\|Oil Cooler\| Vossen CV1

05-09-2012, 02:14 PM	#4 (permalink)
Huckleberry Enthusiast Member Join Date: Apr 2012 Location: Los Angeles Age: 39 Posts: 410 Drives: Z Rep Power: 13	never had an issue before. I always call in when placing orders, though. __________________

05-09-2012, 09:16 PM	#7 (permalink)
modme Enthusiast Member Join Date: Mar 2009 Location: NY Posts: 345 Drives: G37 Rep Power: 16	They just wanted to make sure that you werent trying to take advantage of them. I'm sure they have dealt with their share of scammers. Glad things worked out. __________________ GTM Twin Turbo Stage 2\|GTR Turbo/Engine Gauges\|KW V3 Coilovers\|HKS Exhaust\|Oil Cooler\| Vossen CV1

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05-09-2012, 01:47 PM	#2 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	theretrofitsource.com .. that's a mouthful right there..

05-09-2012, 06:57 PM	#5 (permalink)
mrkauffman Base Member Join Date: Jan 2011 Location: Miami Posts: 15 Drives: 08 G35 Sedan Rep Power: 14	use the phone. they are great over the phone. i dont know why but thats the way it is with them. they exchanged an order of mine that was places 1.5 years earlier that i had sitting in my closet, and i just paid the difference of the new updated versions of everything.

05-09-2012, 09:03 PM	#6 (permalink)
MattP725 A True Z Fanatic Join Date: May 2011 Location: Toms River, NJ Posts: 1,904 Drives: 2010 40th Rep Power: 17	They finally agreed to send me the replacement. I was close to calling them but to be honest I just wanted some record of the conversation just in case I had to dispute it. They were always courteous but it was just a strange request that I needed to verify I destroyed the old bulb first. I will chalk it up to bad luck on my part and just an awkward exchange.