Can I fight against Costco??

Huck · 04-01-2012, 12:17 PM

Hoping for the best for you man!

---
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phillip2010Z · 04-01-2012, 06:17 PM

I think you might be screwed you shoulda noticed it before you left. Now they can claim that they didn't do it. I hate to bust your bubble but you might lose the battle since you didn't notice till later.

Also yes like everyone else says it Nitrogen

tonybui · 04-01-2012, 11:31 PM

Thanks Huck !

Quote:

Originally Posted by phillip2010Z

I think you might be screwed you shoulda noticed it before you left. Now they can claim that they didn't do it. I hate to bust your bubble but you might lose the battle since you didn't notice till later.

Also yes like everyone else says it Nitrogen

Yeah, it was my fault

I expected a war but the guy was so nice, didn't even ask questions. He took pictures of the damage, filed a claim that damage was done by Costco employee and reported to his manager. I'm waiting for further contact from his manager

Staples · 04-01-2012, 11:35 PM

Quote:

Originally Posted by tonybui

Thanks guys, I just came back from Costco. Talked to the guy in charge at tire center and he was great, didn't even ask questions. He went to to look at the damages, took pictures and let me sign a paper stating the damage that was done by Costco employee. His manager will get back to me soon and I'll let you guys know

Good news, at least your getting somewhere with them. Keep us updated. They may try to offer to "fix" the wheel which basically means touch-up paint to the wheel (I wouldn't accept that).

happytheman · 04-01-2012, 11:41 PM

Sweet! This is awesome news! Nothing like good customer service to build your customer base!

MyZ4U2C · 04-01-2012, 11:44 PM

hope everything works out for you

Mecinoid · 04-02-2012, 04:46 AM

Quote:

Originally Posted by happytheman

Sweet! This is awesome news! Nothing like good customer service to build your customer base!

Yeah, when he tells you that they'll take care of it .... Let him know you'll tell your Forum buddies.

And if he tells you that they won't take care of it .... Let him know you'll tell your Forum buddies.

I believe this type of word of mouth goes a long way.
I believe this to be Costco's policy as well: Satisfaction Guaranteed. Costco has always done me right.

the_student · 04-02-2012, 12:09 PM

Got my RE11s from Costco too. Luckily my friend works there and he told me the touchless system can scratch the wheels if they aren't loaded correctly so he mounted my tires by hand. Hopefully everything works out for you though! Good luck.

raymondo510 · 04-03-2012, 07:42 AM

Quote:

Originally Posted by tonybui

So I had my Re11 installed today at Costco, service was great. I was in a hurry to get to work so I took a quick look around the car and wheels, everything looks fine. Then after work I looked again and you've guessed it, I got scratching and a big @ss dent on my rear wheel, not that something a curb could have done (it's on the spoke, not the ring around the rim). Question is, I didn't make them go around to look for damages before the install, so how do I make a case when I go back there tomorrow to complain?? any tips??
And what the hell is with taking my black valve stem cap and replaced them with these ugly green things??

Attachment 43866

Attachment 43867

Attachment 43868

Attachment 43869

So I recently use to work at costco in Northern, Ca and was trained in the tire shop. For starters the green cap is to show they put nitrogen but if you had aftermarket caps on they should have automatically put them back on. As far as your wheels go, Costco is pretty good about stuff like this. Go in ASAP and asked to speak to the tire shope manager. If he is giving you a hard time go into the actual store and ask to speak to the wharehouse or assistant wharehouse manange, preferably the wharehouse since they're in charge of that specific wharehouse and explain to them what happen and fill out a report and they should cover the cost of the repairs. IF that doesn't work which it should, there is a costco corp. office in Northern Ca and the Big office is in Washington state, Give them a call and give them a piece of your mind because Costco is HUGE on cusomer Satisfaction. When I worked in the shop I ripped a Lady's tire because I didn't mount it proerly and we automatically gave her a new one No questions asked so this should be fixed I would like to hear what happen GOOD LUCK

gsxr750 · 04-03-2012, 02:31 PM

Don't count on them paying on them paying up the damage.

anthonyy · 04-03-2012, 04:34 PM

Quote:

Originally Posted by gsxr750

Don't count on them paying on them paying up the damage.

I would. They would hear from me multiple times each day and I would also be bugging the hell out of corporate. If need be, I would lawyer the f*ck up!

Staples · 04-03-2012, 08:50 PM

Quote:

Originally Posted by anthonyy

I would. They would hear from me multiple times each day and I would also be bugging the hell out of corporate. If need be, I would lawyer the f*ck up!

Getting a lawyer and suing, he would end up putting out WAY more money then just getting the wheels fixed on his own behalf. When you sue someone you can't sue for lawyer fees, unfortunately.

Costco is an extremely large company. They don't have a lawyer, they have a firm. That should tell you something about what you would be going up against.

Liquid_G · 04-03-2012, 11:53 PM

That sucks man, hopefully they will make it right.

side note.. these things are pretty cool. a friend of mine has them and I'm buying a set right now.. it will prevent you from marring up the inside of the lug nut hole on your wheels.

Amazon.com: Chicago Pneumatic SS413WP 1/2" Drive 3 Piece Metric Deep Wheel ProtectorImpact Socket Set: Home Improvement

axio · 04-04-2012, 12:42 AM

Quote:

Originally Posted by Liquid_G

That sucks man, hopefully they will make it right.

side note.. these things are pretty cool. a friend of mine has them and I'm buying a set right now.. it will prevent you from marring up the inside of the lug nut hole on your wheels.

Amazon.com: Chicago Pneumatic SS413WP 1/2" Drive 3 Piece Metric Deep Wheel ProtectorImpact Socket Set: Home Improvement

I have this set at home. Works great!

MD-370z · 04-04-2012, 07:46 AM

Nervous about getting my tires mounted at Costco now. Should I hit bring them to the dealer to have them installed or take my chances?

04-01-2012, 12:17 PM	#16 (permalink)
Huck A True Z Fanatic Join Date: Jan 2012 Location: Cocoa, Florida Age: 42 Posts: 5,075 Drives: Pantydropper machine Rep Power: 33	Hoping for the best for you man! --- I am here: http://maps.google.com/maps?ll=28.354498,-80.686453 Sent from my iPhizzle using magic and new fangled science stuff __________________ VLEDS \| Evo-R \| Moddiction \| CF Hood Struts \| F.I. CF CBE & LTH \| Stillen CAI \| NST Pulleys \| UpRev \| Z1 \| M7 \| Status \| Forgestar \| PSS \| Whiteline \| SPL \| SPC \| Kenwood \| Zenclosure \| Kicker \| Alpine Type R

04-01-2012, 11:41 PM	#20 (permalink)
happytheman A True Z Fanatic Join Date: Apr 2010 Location: Florida Posts: 10,737 Drives: MB 6M Tour/Sport Z34 Rep Power: 1822	Sweet! This is awesome news! Nothing like good customer service to build your customer base! __________________ --Brantly-- *PowderCoating by Mike/Stillen/PWJDM/Shine Auto/NST* GTR/Michelin /Fast Intentions/Evo-R/Mobil 1/Motul/Z1 https://facebook.com/CentralFloridaZClub

04-02-2012, 12:09 PM	#23 (permalink)
the_student Track Member Join Date: Jun 2009 Location: bay area Posts: 522 Drives: '13 LE 4runner Rep Power: 17	Got my RE11s from Costco too. Luckily my friend works there and he told me the touchless system can scratch the wheels if they aren't loaded correctly so he mounted my tires by hand. Hopefully everything works out for you though! Good luck. __________________ 2009 370Z PW 6MT Base/Sport/KW/PWJDM/HKS...RIP. 2011 370Z PW 6MT Base/Sport...KW V3/HKS/TE37 SL/Clear Bra

04-03-2012, 11:53 PM	#28 (permalink)
Liquid_G A True Z Fanatic Join Date: Aug 2009 Location: Chicago Burbs Posts: 1,439 Drives: 09 370z Supercharged Rep Power: 44	That sucks man, hopefully they will make it right. side note.. these things are pretty cool. a friend of mine has them and I'm buying a set right now.. it will prevent you from marring up the inside of the lug nut hole on your wheels. Amazon.com: Chicago Pneumatic SS413WP 1/2" Drive 3 Piece Metric Deep Wheel ProtectorImpact Socket Set: Home Improvement __________________ Last edited by Liquid_G; 04-03-2012 at 11:56 PM.

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04-01-2012, 06:17 PM	#17 (permalink)
phillip2010Z Base Member Join Date: Mar 2012 Location: El Paso Posts: 55 Drives: 10' 370Z SP, MAN Rep Power: 13	I think you might be screwed you shoulda noticed it before you left. Now they can claim that they didn't do it. I hate to bust your bubble but you might lose the battle since you didn't notice till later. Also yes like everyone else says it Nitrogen

04-01-2012, 11:44 PM	#21 (permalink)
MyZ4U2C Enthusiast Member Join Date: Mar 2011 Location: Salt Lake City Posts: 448 Drives: 40th Z #51, 15 FozXT Rep Power: 554	hope everything works out for you

04-03-2012, 02:31 PM	#25 (permalink)
gsxr750 Enthusiast Member Join Date: Jan 2012 Location: west Posts: 443 Drives: 2012 370z man. sport Rep Power: 13	Don't count on them paying on them paying up the damage.

04-04-2012, 07:46 AM	#30 (permalink)
MD-370z Base Member Join Date: Apr 2009 Location: canada Posts: 137 Drives: 370z,MB, sport, m6, Rep Power: 16	Nervous about getting my tires mounted at Costco now. Should I hit bring them to the dealer to have them installed or take my chances?